East Texas Adventure Holidays

The entire staff were beyond professional and more than accommodating. I’m planning a stay in one of the penthouses with my girlfriend in the next few months for a special occasion, and the staff, thus far, has been excellent in helping with the planning.

Very clean and quiet rooms with a great view of the city. The only complaint which really isn’t a complaint is how crowded the pool area was but I mean it’s expected.

The AC in the bar was broken and none of the restaurants were open, If I compare this to the New York location, I can only say that they look and feel the same, but that the New York location actually works and the layout and services are better

The entire staff were beyond professional and more than accommodating. I’m planning a stay in one of the penthouses with my girlfriend in the next few months for a special occasion, and the staff, thus far, has been excellent in helping with the planning.

The location and rhe ataff weee extremely pleasant and professional

They have a way of making you feel important. Was treated like VIP; super friendly staff and very helpful. Looking forward to next time.

My stay at the Kimpton Harper Hotel in Fort Worth had several disappointing issues: - Check-in is on the 24th floor, which raised a security concern because it appeared anyone could enter from the street, use the elevators, and potentially access guest-room floors before passing a staffed front desk. - The most serious issue was the elevator. The sensors did not appear to work properly, and the doors closed on my friend while she was using her mobility scooter, pushing her into the wall and further injuring her foot. - Our original room had air-conditioning problems, and we were told the entire floor was affected, so we had to change rooms. - In the second room, the toilet handle was broken. We called for repairs, but they were not completed and we had to call again the next day. - The counter and refrigerator were filled with minibar items, leaving little room for our belongings, and we were told there was a $20 fee to have them removed. - There was no iron because we were told the hotel’s irons had been recalled. - Parking was expensive and inconvenient, with self-parking a couple of blocks away. For a luxury hotel, I expected much better attention to safety, security, maintenance, and guest convenience. The elevator incident was especially concerning.

The entire staff were beyond professional and more than accommodating. I’m planning a stay in one of the penthouses with my girlfriend in the next few months for a special occasion, and the staff, thus far, has been excellent in helping with the planning.

The AC in the bar was broken and none of the restaurants were open, If I compare this to the New York location, I can only say that they look and feel the same, but that the New York location actually works and the layout and services are better