North West England Adventure Holidays

Beautiful setting, lovely rooms, gorgeous food and really attentive staff. Will definitely return if up that way again.

Staff are very friendly polite every time we stay at the Atlantic hotel by Sunday keep up the good work

Highly recommend. Comfy beds. Room spotless 10 min walk in to the centre.

room was fabulous, staff so friendly, so helpful when confused with air conditioning! overall amazing hotel would definitely return!

Great location, clean and comfortable room. Can only mark down on the heat. It was impossible to cool the room down or open a window for fresh air which made the mornings quite unpleasant.

Staff frendly and welcoming, room and reception very clean, a small walk into York car parking extra although we stayed on a Sunday and it was free parking on the side street, a very pleasant stay would definitely recommend.

Not spotless, but overall good cleanliness. Bedding and shower were spotless. Few small bits on carpet.

The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I highly recommend. We didn’t use the spa facilities this time but definitely will on our return. Thank you to all the staff who made our stay a pleasure

room was fabulous, staff so friendly, so helpful when confused with air conditioning! overall amazing hotel would definitely return!

Great location, clean and comfortable room. Can only mark down on the heat. It was impossible to cool the room down or open a window for fresh air which made the mornings quite unpleasant.

Arrived 30 minutes before check-in and appreciated we were early. We were told we couldn’t check in as there were others waiting but they would call us when we could and to wait in the bar which is at the reception area. Others left the bar to check in and we were not called. Then people arrived and checked straight in. After this happened a couple of times, I asked if we could check in yet. We could! No apology for not calling us forward. Room was dated and smelt of stale smoke in the bedroom area. The added living area of the ‘suite’ was a good space. We tried to put the TV on in the bedroom area (to finish watching the rugby we had been watching whilst waiting), we could not get it to work. This morning whilst trying to shower it was impossible. The shower head was completely broken with water gushing out in all directions, all over the bathroom floor. The water was coming from the seal between the pipe and the shower head. You could not shower. We both had to have very quick baths so as not to delay our plans for the day. Made reception aware upon check out to be told simply, they would tell maintenance and management. No offer of anything despite us not having the basic ability to shower.