Rhine-Romantic Route Adventure Holidays

Only light in the room was from desk lamp, floor lamp and bedside lamps. Even with all lamps on, the room was just dimly lit. No dresser for clothes, just a deep, dark cubby cabinet with 1 shelf. Easier to "live" out of our suitcases the 4 nts we were there than have to bend over, searching cabinet with a flashlight for clothes to wear. Breakfast was ok. No traditional German Brötchen. There were some small "voll korn" rolls which were nice, but otherwise just mini kaiser rolls and rolls COVERED in poppy seeds and sesame seeds. By end of breakfast each morning those were the only rolls left. Obviously not a popular item. Suggest they nix those overly seeded rolls for some traditional brötchen. Also no elevator to the ground floor, so had to carry suitcases up/down flight of stairs. Not handicap friendly. Overall rating would be a 3.8.

Staff location amenities

Excellent breakfast, best I've had for some time. Room was spacious and light. Very helpful staff.

Kids are not welcome as the receptionist mentioned and they can’t swim in pool

Clean and comfortable

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Kids are not welcome as the receptionist mentioned and they can’t swim in pool

Staff location amenities

Only light in the room was from desk lamp, floor lamp and bedside lamps. Even with all lamps on, the room was just dimly lit. No dresser for clothes, just a deep, dark cubby cabinet with 1 shelf. Easier to "live" out of our suitcases the 4 nts we were there than have to bend over, searching cabinet with a flashlight for clothes to wear. Breakfast was ok. No traditional German Brötchen. There were some small "voll korn" rolls which were nice, but otherwise just mini kaiser rolls and rolls COVERED in poppy seeds and sesame seeds. By end of breakfast each morning those were the only rolls left. Obviously not a popular item. Suggest they nix those overly seeded rolls for some traditional brötchen. Also no elevator to the ground floor, so had to carry suitcases up/down flight of stairs. Not handicap friendly. Overall rating would be a 3.8.

Such a relaxed stay. All the staff were so helpful and friendly - reception, breakfast, housekeeping. Our flight was cancelled and the hotel gave us the same rooms for an extra night without any fuss.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Overall, the hotel was good and I had a pleasant stay. I did not receive any VIP benefits such as a room upgrade or similar perks. As an Expedia Gold Member, I was expecting at least one VIP offer from the hotel, but no benefits were provided at all. The only thing I received was early check-in Additionally, the hotel did not provide slippers in the room. For a hotel of this quality, I consider this a significant downside, as even basic amenities like slippers are expected.