Shutoken Adventure Holidays

Room was a little outdated but great location, great staff , great amenities. Stayed in the main tower.

The Hotel New Otani is beautiful and upscale. The gardens are amazing! Be sure to set aside an hour to enjoy the plants and tranquil water. The staff provide the highest level of service. Most speak English. It’s not near the tourist sites, but there’s a metro station nearby and taxis. We stayed at a downtown hotel on our way out of Japan, and I didn’t prefer one location over the other. The beds are VERY hard. Very. It’s normal for Japan, but if you want “American soft” beds, choose a Western brand. The rooms are spacious with nice bathroom facilities. They are generous with toiletries, and the soaps smell great. Try the face cream and lotion. There are many options for food on the lower levels. We liked Tully’s Coffee for breakfast. The main restaurant offers breakfast as well. I really enjoyed the pizza restaurant, which is tucked around a corner. They have pizza, noodle bowls, and gorgeous desserts. It’s their best kept secret! The Currency Exchange is located in the post office. It’s only open until 5:00 pm. There are exchange machines all over Tokyo—we didn’t have any trouble finding one. We felt safe getting money and carrying cash.

Excellent, will return. Only thing upsetting was the Godzilla was out of order

Nice location, if you’re not planning to do a lot of sightseeing directly in the city center

I am planning a trip back, and I will be staying here. This hotel was beautiful and had excellent amenities. My stay was a 10/10, and I'm so excited to return.

We had an excellent stay, staff were very friendly, and met our expectations

Room was a little outdated but great location, great staff , great amenities. Stayed in the main tower.

Excellent, will return. Only thing upsetting was the Godzilla was out of order

Nice location, if you’re not planning to do a lot of sightseeing directly in the city center

I wish I knew that the hotel could accommodate with giving us an extra bed with extra fee at the time of booking. Their own site as well as Expedia was clear that they won’t do so we ended up booking and paying for 2 rooms for 2 adults and one child (11 years old), We used to like this hotel, it was old but has certain charm on it. Now it looks to me that they want to sell and market especially to Chinese tourists. The facility was noisy and crowded. Unfortunately I don’t think i can recommend to anyone.

Excellent, will return. Only thing upsetting was the Godzilla was out of order

Good-sized hotel near Narita Airport, budget-friendly with coin laundry, gym, and a convenience store on-site. Staff were very helpful, and I appreciated the shuttle service. Amenities were good, and the room was surprisingly spacious compared to others we stayed at in Tokyo. However, the bathroom could use some upgrades, and the carpet had a noticeable smoke smell.