Sri Lanka Adventure Holidays

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

We enjoyed our stay in this tea estate. The nature is beautiful, good offer of tours and spa, staff always friendly and welcoming. The colonial reception is somewhat unique, definitely a great place. And the view from the room is to die for!! With that said we found the property not up to the standards they claim to have: we had the honeymoon suite, that despite the high price tag came with a tent full of holes and poorly mended. When we checked in there was moldy food in the fridge (again, it happens but for that price it shouldn’t), and there were hair in the shower. We flagged both, they immediately sent cleaning over which removed the moldy food (but didn’t clean the fridge which was dirty) and for the shower the receptionist told us the cleaning staff didn’t find anything (we showed her the picture, so probably they didn’t even bothered to clean the shower). Again, these things shouldn’t happen in a room that goes for 300 USD a night. Restaurant and breakfast is average. Again, given the beauty of the place maybe we had higher expectations.

Great place to stay in Kandy

As a wellness resort, Jetwings Lagoon offers high-end facilities for mid-range prices. We loved the 100m pool, the healthy food menus, and the on-site Ayurvedic Clinic. The massages were excellent, and the Ayurvedic doctors provided a unique approach to addressing some long-standing health issues—the perfect place to recover from jet lag.

Very quite and excellent.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

We enjoyed our stay in this tea estate. The nature is beautiful, good offer of tours and spa, staff always friendly and welcoming. The colonial reception is somewhat unique, definitely a great place. And the view from the room is to die for!! With that said we found the property not up to the standards they claim to have: we had the honeymoon suite, that despite the high price tag came with a tent full of holes and poorly mended. When we checked in there was moldy food in the fridge (again, it happens but for that price it shouldn’t), and there were hair in the shower. We flagged both, they immediately sent cleaning over which removed the moldy food (but didn’t clean the fridge which was dirty) and for the shower the receptionist told us the cleaning staff didn’t find anything (we showed her the picture, so probably they didn’t even bothered to clean the shower). Again, these things shouldn’t happen in a room that goes for 300 USD a night. Restaurant and breakfast is average. Again, given the beauty of the place maybe we had higher expectations.

As a wellness resort, Jetwings Lagoon offers high-end facilities for mid-range prices. We loved the 100m pool, the healthy food menus, and the on-site Ayurvedic Clinic. The massages were excellent, and the Ayurvedic doctors provided a unique approach to addressing some long-standing health issues—the perfect place to recover from jet lag.

Plese ignore my previous review, as i cannot delete it so I apologise. Wonderful place to stay & the staff are all very friendly

Loved the lake and surrounding area. It was so serene. Breakfast was included and was amazing. It was cozy detached cabana type of room. Friendly staff.

Standard room beds are too small so needed an upgrade. Lovely staff. Restaurant a little chaotic and A la Carte was no different to buffet