Hong Kong SAR Adults Only Holidays

Staff was friendly. We enjoyed staying. Hotel is clean and everything works.

Clean, friendly staff

By far one of the best properties I've ever stayed at in my entire life. I've stayed at my fair share of luxury hotels and this definitely tops the list. The view from the harbour-side room is incomparable and definitely well worth it in my opinion. All staff were excellent throughout the stay and accommodating. The hotel itself has a very unique artsy decor and is definitely a unique experience. Shout out to a staff Candace Li, she was very friendly and helpful throughout my stay. The best interaction with a hotel staff I've ever had. Stay here in Hong Kong, you will not regret it!

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

overall it is a very good hotel.. just the bed is not very comfortable.. they should be close to MTR station, but didnt have a clear instruction how to get there

Very convenient location, walking to shopping area. Staffs are all very nice! definitely will come back.

By far one of the best properties I've ever stayed at in my entire life. I've stayed at my fair share of luxury hotels and this definitely tops the list. The view from the harbour-side room is incomparable and definitely well worth it in my opinion. All staff were excellent throughout the stay and accommodating. The hotel itself has a very unique artsy decor and is definitely a unique experience. Shout out to a staff Candace Li, she was very friendly and helpful throughout my stay. The best interaction with a hotel staff I've ever had. Stay here in Hong Kong, you will not regret it!

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

Excellent location. Spacious room

Bed is clean and comfortable

Staff is super efficient, courteous and resourceful. Location is convenient. Overall, it is a great deal.