High Tatras Adults Only Holidays

Arrived to the hotel poor front desk agent was very helpful and got me a room while trying to communicate with expedia. The room had the AC off and I was told at check out "sorry the manager does not want to activate"" im sorry what? This hotel should NEVER be listed as options for Bratislava as it is in a completely different city! Full price for an uncomfortable night with no sleep due to no AC??

The front desk lady was very nice. The bed was very comfortable and I had a good night sleep, which is very important. The room was quiet. It had a beautiful view from the huge window. The breakfast in the morning had a small but good selection. The staff was very helpful. Their cappuccino machine made the best cappuccinos. The only negative thing that I found was that the carpet looked old and had stains, the room was too dark for my taste.

I like the history of the hotel and transformation to the very high end hotel

Very nice stay. Clean, great location, very friendly staff. The AC worked great in the heat. The breakfast was amazing!

Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service.

Clean room but you can not take a shower when there is no hook for the showerhead Not one English channel on TV the second night we could not sleep due to drunken group of people in the hotel

Arrived to the hotel poor front desk agent was very helpful and got me a room while trying to communicate with expedia. The room had the AC off and I was told at check out "sorry the manager does not want to activate"" im sorry what? This hotel should NEVER be listed as options for Bratislava as it is in a completely different city! Full price for an uncomfortable night with no sleep due to no AC??

Unique property with a space theme. Immaculate and comfortable. Also the breakfast buffet was generous and gorgeously presented and was included in the room