Middlesex County Adults Only Holidays

We arrived for our fully confirmed and prepaid booking at Ocho Rios Getaway Villa at The Palms and the property's own management told us they could not honor our booking and could not provide the room. We did not cancel. They refused to provide the accommodation after taking payment. Because we were denied a room we had already paid for, we had to call the police in Jamaica and file a report to document that we were turned away. At the time, the property stated a full refund would be issued for their failure to fulfill the booking. We are still working through Expedia to get that refund processed. I am posting this to warn others.

The beach, the sunset, the staff, and even the driver are reasons that this will be my new spot for my Jamaica trips. The good is okay, but as long as I get my oxtail and salt fish and ackee fix I'm a happy woman! I was concerned about the beach being across the street, but it really wasn't an issue or bother. I 100% recommend if you are looking for a quiet safe space to detox from the world and unwind.

Clean, great customer service. Most importantly we felt safe. Would definitely stay again and again!!

The staff were excellent, and the room and overall facilities were very good. However, there are several areas that could be improved. Parking could be better, and the number of security guards sometimes made the atmosphere feel less relaxed. The difference in service between the various tiers was also quite noticeable. The smoke alarm going off while taking a shower was particularly annoying, especially when a security guard subsequently knocked on the door while I was still finishing up. It would be helpful to review the alarm system and the procedures for responding to these incidents. Another concern was the lack of a redundant power supply. When the electricity goes out, the water supply is also affected, which is a significant inconvenience. The food was average and could be improved. Overall, the staff and facilities were excellent, but improvements in parking, the security approach, power and water continuity, and food quality would make the experience much more comfortable and enjoyable.