Balkan Mountains Adults Only Holidays

Andrey was an amazing host. He was very helpful and kind throughout our stay. He made our stay special. Thanks Andrey!

Very modern and clean, full of smart home devices

This was my second time staying at the hotel and I was very happy with everything again, definitely will be going back in the future. Great location, service and amenities!

Spacious room. Nice breakfast

The amenities are great with some weird kinks. For example - the light switch for the bathrooms is behind the door on the outside of the bathroom so if you open the door you can't effectively reach for the light. You have to turn the light on before opening the door. The bath tub is incredibly high. If you have weak knees or osteoporosis or arthritis, getting over the tub wall to use the shower is a challenge. Speaking of shower - the mixer that turns it on and off is so complicated that it should come with an instruction manual. And yes, this is probably my 40th or 50th visit in this hotel in the span of the last few months. One notable thing about this hotel is that it has the best smelling towels and sheets I've ever used, world wide. While most hotels opt out for unscented detergents, this hotel dares to use a very fresh, gentle scent that makes the towels and the sheets smell awesome.

Excellent location. Property was new and clean. Very modern. Breakfast was amazing. Staff were very friendly. We asked for a room with a view and they lived us no problem. Would stay again.

Picked this hotel as it was a bit quirkier than others that are more centrally based and part of chains. Room was good and spacious. AC worked like a dream and was easily controllable from within the room. Wifi was solid and worked EVERYWHERE in the hotel. Food and drinks at the rooftop restaurant were very good (although the view is not as described on the website). Breakfast was limited but was enough and did the job. All staff, including the cleaners and those working the breakfast area were very nice. Reception staff were excellent. Pool area was good. Had an issue with neighbouring guests but was handled professionally by reception staff. Hotel website says there is 'zero tolerance' and a 'one warning' approach, but this family had multiple complaints about them over the course of the week from multiple guests but were allowed to stay. Snack options (vending machine perhaps) would be good as the hotel bar was closed the whole time we were there (there is a small 24 hour shop just over the road). Pool flooring area is EXTREMELY slippery when wet and mandatory swimming caps is a silly rule they enforce. Also, a lot of guests were intent on just doing lengths in the pool, so there is limited time to just chill in the pool (although we found it to be fairly quiet in the afternoons).

I don't want to elaborate!

Andrey was an amazing host. He was very helpful and kind throughout our stay. He made our stay special. Thanks Andrey!

Very modern and clean, full of smart home devices

Picked this hotel as it was a bit quirkier than others that are more centrally based and part of chains. Room was good and spacious. AC worked like a dream and was easily controllable from within the room. Wifi was solid and worked EVERYWHERE in the hotel. Food and drinks at the rooftop restaurant were very good (although the view is not as described on the website). Breakfast was limited but was enough and did the job. All staff, including the cleaners and those working the breakfast area were very nice. Reception staff were excellent. Pool area was good. Had an issue with neighbouring guests but was handled professionally by reception staff. Hotel website says there is 'zero tolerance' and a 'one warning' approach, but this family had multiple complaints about them over the course of the week from multiple guests but were allowed to stay. Snack options (vending machine perhaps) would be good as the hotel bar was closed the whole time we were there (there is a small 24 hour shop just over the road). Pool flooring area is EXTREMELY slippery when wet and mandatory swimming caps is a silly rule they enforce. Also, a lot of guests were intent on just doing lengths in the pool, so there is limited time to just chill in the pool (although we found it to be fairly quiet in the afternoons).

Gute Hotel. Sehr schnelle Verbindung von Flughafen Sofia mit metro direkt. Zimmer war sauber, von Fenster sieht man ganze Hauptstadt ( ich war am 17 Stock). Frühstück war genug. Personal freundlich und hilfsbereit. In der Nähe von Arena 8888. Ich kann nur weiter empfehlen

The staff on the front desk were really helpful and checked us in efficiently. The cleaning staff were excellent, with our room being cleaned at the same time each day. Overall we had no negative feelings towards the hotel (the rooms can get quite warm, but in winter that is not a bad thing at all). I saw a lot of people complain about the hotel being “outdated”, but in a former USSR country, I found it gives it some character. Would absolutely stay here again.

Picked this hotel as it was a bit quirkier than others that are more centrally based and part of chains. Room was good and spacious. AC worked like a dream and was easily controllable from within the room. Wifi was solid and worked EVERYWHERE in the hotel. Food and drinks at the rooftop restaurant were very good (although the view is not as described on the website). Breakfast was limited but was enough and did the job. All staff, including the cleaners and those working the breakfast area were very nice. Reception staff were excellent. Pool area was good. Had an issue with neighbouring guests but was handled professionally by reception staff. Hotel website says there is 'zero tolerance' and a 'one warning' approach, but this family had multiple complaints about them over the course of the week from multiple guests but were allowed to stay. Snack options (vending machine perhaps) would be good as the hotel bar was closed the whole time we were there (there is a small 24 hour shop just over the road). Pool flooring area is EXTREMELY slippery when wet and mandatory swimming caps is a silly rule they enforce. Also, a lot of guests were intent on just doing lengths in the pool, so there is limited time to just chill in the pool (although we found it to be fairly quiet in the afternoons).