Balkan Mountains Adults Only Holidays

The room was clean and I had a kitchenette in it. The breakfast was outstanding. It was near all transportation. When you arrive you may think it is not a good area, but if felt very safe even at night. I would stay here again.

We had a great time and a positive experience in general. The location of the hotel is perfect - close to the beach and the main strip. At the same time it's in the quiet more family-oriented part of the resort and it was quiet at night. The food was quite nice as well and there were beer, drinks and ice-cream/snacks throughout the day. The negatives - this is not a 4 star hotel. It looks and feels more like a 3* hotel. On the balcony there were rust spots and bird poo which was not cleaned. The comfort of the room also didn't feel like a 4* experience. In addition, there were not enough Shezlongs on the beach so unless you got up really early in the morning you had to either put your towel on the sand or pay 15 euro for the paid Shezlongs next to the hotel area on the beach.

Loved the very well maintained gardens, pools and alleys. Also tye descrnt tonthe beach via lift. The apartment was quite airy and it wasnt too warm at all without us needing to turn on the airco. Could have been nice to have some coffee dispensers around the complex.

Really beautiful and comfortable hotel for a great price. Phenomenal value

X

Perfect

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

Great staff! Cleanliness was ok. The bathrooms definitely need work. One of the biggest issues was that the thermostat can’t be set to less than 25C and it was warm in the room. Breakfast was good.

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water

Very nice clean modern room, staff were helpful although limited English speaking on reception at later check in time. Breakfast was fantastic. Pool looked nice, although too cold for us to try and use. Limited utensils in room however, need a few more. Too far out of Varna City, had to get taxi's everywhere. One restaurant in walking distance but was out of season so limited opening hours. Same for hotel on site restaurant in the evenings. Supermarket just down the street which was very helpful.

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.