Flight from Malaga was delayed and I was worried that I would miss my connection from Madrid to Zurich. Customer Service was excellent. When I landed in Madrid some 20 mins before my connection the cs tesm had sent me a text advising me of the gate for the Zurich connection. Great :-). The flight however was full of carry on bags, some people had 2 or 3 bags which mesnt I could not store my case. The in-flught tesm were reslly helpful and took care of my case. Perhaps an improvement dhould be no pne can take more that 1 cabin bag and a smsll hand bag/ ruck sack ?