Zug Old Town

I had an absolutely wonderful stay at this hotel—everything exceeded my expectations. From the moment I arrived, the staff made me feel genuinely welcome with their warm and attentive service. The check-in process was smooth, and every team member I encountered went out of their way to ensure my comfort. The room was beautifully designed, spotless, and incredibly comfortable. The bed was especially luxurious, making it easy to relax and get a great night’s sleep. I also appreciated the thoughtful amenities and the peaceful atmosphere throughout the property. One of the most unforgettable highlights was the breathtaking Swiss mountain views. Waking up to such stunning scenery each day truly elevated the entire experience and made my stay feel even more special. Overall, this hotel strikes the perfect balance between luxury and comfort. I would highly recommend it to anyone looking for a relaxing getaway, and I can’t wait to return for another stay!

The room and staff was awesome. Excellent service and the location is perfect. However, needs improvement. The first thing they need to improve is the communication. They need to provide better instruction and guidance. They need to explain how the purchased food works. They need to let the guests in advance that they need to make reservations for diner. They need to improve the wifi connection, it was very badly.

Parfait, idéalement placé. Service excellent. Le seul petit point à améliorer : il n’y a pas beaucoup de choix dans les menus ni au petit-déjeuner.