Title: JW Marriott Hotel Zhengzhou Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Hotel Zhengzhou Luxury hotel with 3 restaurants and 24-hour fitness centre ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/0b066d22.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Room, 1 King Bed | Bathroom | Separate bathtub and shower, free toiletries, hair dryer, bathrobes](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/0f9d233d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/477b830a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Thai massages, 4 treatment rooms, massages](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee0eea78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/719de84c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Jinshui District, JW Marriott Hotel Zhengzhou offers a serene oasis with its lush garden and soothing spa tub. Unwind with a coffee at the cafe, work out at the 24-hour gym, or take a refreshing dip in the indoor pool. 8.8 Excellent ## Popular amenities - Hot tub - Bar - Pool - Breakfast available - Room service - Gym £65 includes taxes & fees 2 Nov - 3 Nov ## Room options ### Check availability for these dates Tonight [Oct 20 - Oct 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 21 - Oct 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 8.0 Very good 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 517 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/cba10e16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Double Bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 969 sq ft - City view - Sleeps 3 - 1 Double Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Lake View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 452 sq ft - Lake view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/c4cdbf3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 2906 sq ft - Lake view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/cba10e16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite, 1 King Bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 624 sq ft - City view - Sleeps 3 - 1 King Bed ![Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/830e6ba0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - 2153 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Double Beds ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - City view - Sleeps 3 - 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds, Lake View ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - Lake view - Sleeps 3 - 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 8.0 Very good 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Hairdryer Private bathroom Bathrobes Separate bath and shower - City view - Sleeps 3 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZhengzhou-Hotels-JW-Marriott-Hotel-Zhengzhou.h8449732.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZhengzhou-Hotels-JW-Marriott-Hotel-Zhengzhou.h8449732.Hotel-Information) ## About the area Located in Jinshui District, a neighbourhood in Zhengzhou, JW Marriott Hotel Zhengzhou is near a metro station and on a river. The area's natural beauty can be seen at Renmin Park and Yellow River, while Henan Geological Museum and Henan Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Henan Stadium or Zhengzhou Tennis Centre. Take the opportunity to explore the area for water adventures such as boat tours. [Visit our Zhengzhou travel guide](https://www.expedia.co.uk/Zhengzhou.dx6140608) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.77088%2C113.72105&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FKA-hOKElVPVOWq3wCp8SheQzg0=) Millennium Royal Plaza No 2 Central Busi, Zhengzhou, Henan, 450000 ### What's nearby - Zhengzhou International Convention and Exhibition Centerr - 14 min walk - 0.8 miles - Zhengzhou Town's God Temple - 6 min drive - 3.1 miles - Henan Museum - 6 min drive - 3.6 miles - Henan Stadium - 7 min drive - 4.1 miles - Erqi Memorial Tower - 8 min drive - 4.9 miles ### Getting around - Zhengzhou East Station - 15 min drive - Zhengzhou (CGO) - 31 min drive ### Restaurants - ‪JW Marriott Lounge - ‬6 min walk - ‪Man Ho The Grill - ‬6 min walk - ‪Starbucks Reserve 星巴克臻选 - ‬5 min drive - ‪KFC 肯德基 - ‬5 min drive - ‪SUBWAY 赛百味 - ‬19 min walk ## About this property ### JW Marriott Hotel Zhengzhou Luxury hotel located in Jinshui District Take advantage of a coffee shop/cafe, a garden and dry cleaning/laundry services at JW Marriott Hotel Zhengzhou. For some rest and relaxation, visit the steam room or hot tub, and indulge in a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a bar and a 24-hour gym. Additional perks include: - An indoor pool, along with a lifeguard on site - Free self-parking - Buffet breakfast (surcharge), an electric car charging station and a bike on-site - A 24-hour front desk, wedding services and an electric bike charging station Room features All 406 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes. Extra amenities include: - Recycling and LED light bulbs - Bathrooms with separate baths/showers and free toiletries - Flat-screen TVs with cable channels and DVD players - Free infant beds, electric kettles and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/7000000/6890000/6882100/6882014/f2cfbee5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Zhengzhou Jinshui District - Pool - Hot tub - Spa - Parking included 9.0 Wonderful 196 reviews £48 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6882014&PinnedHotelID=6882014&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/96000000/95420000/95419500/95419459/e227cdfe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intercontinental Zhengzhou by IHG Jinshui District - Pool - Parking included - Restaurant - Gym 9.6 Exceptional 11 reviews £87 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=95419459&PinnedHotelID=95419459&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/10000000/9430000/9423700/9423637/31ddbff3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Grand Zhengzhou Hotel Jinshui District - 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Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 17 reviews £56 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=83422486&PinnedHotelID=83422486&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free self parking on site ### Food and drink - Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 158 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - Man Ho - The Grill - The Lounge - Zhengzhou Kitchen ### Things to do - 24-hour gym - Bicycles - Hot tub - Indoor pool - Steam room ### Family friendly - DVD player - In-room cot - Indoor pool - Lifeguards on site - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 10,764 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Garden - On a lake ### Spa - 4 treatment rooms - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk ### More - 18 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2014 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - Double-glazed windows - Electric bike charging - Lifeguards - No plastic coffee stirrers - No plastic drinking straws - Reception hall - Reusable cups - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - DVD player - Flat-screen TV with cable channels - IPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 233 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 158 per person - Rollaway bed fee: CNY 233 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Jw Marriott Hotel Zhengzhou Jw Marriott Zhengzhou Jw Marriott Zhengzhou JW Marriott Hotel Zhengzhou Hotel JW Marriott Hotel Zhengzhou Zhengzhou JW Marriott Hotel Zhengzhou Hotel Zhengzhou ## Frequently asked questions ### Does JW Marriott Hotel Zhengzhou have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at JW Marriott Hotel Zhengzhou? > As of 20 Oct 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Zhengzhou on 2 Nov 2025 start from £65.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Zhengzhou-Hotels-JW-Marriott-Hotel-Zhengzhou.h8449732.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is JW Marriott Hotel Zhengzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking at JW Marriott Hotel Zhengzhou? > Self-parking is free at this property. ### What time is check-in at JW Marriott Hotel Zhengzhou? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at JW Marriott Hotel Zhengzhou? > Checkout is at noon. ### Where is JW Marriott Hotel Zhengzhou located? > Located in Jinshui District, this luxury hotel is 0.9 mi (1.4 km) from Zhengzhou International Convention and Exhibition Centerr and 2.5 mi (4 km) from Henan Geological Museum. Century Amusement Park and Zhengzhou Town's God Temple are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## JW Marriott Hotel Zhengzhou Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 8.8 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 77 8 - Good 30 6 - Okay 9 4 - Poor 2 2 - Terrible 5 ### 10/10 Excellent #### Hong 31 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and nice environment. ##### Hong Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Eric 28 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel especially they have a very nice German Pub ##### Eric Stayed 1 night in Mar 2024 ### 6/10 Okay #### Gareth 5 Jul 2025 Liked: Cleanliness, staff & service, room comfort #### Smoking in the fitness changing rooms !? Older looking rooms could do with a renovation. Guests in the pool fitness area changing rooms were smoking ! Staff were all super friendly ##### Gareth Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Deborah 6 Jun 2024 This is a new area for us to visit, not a lot around the hotel but thankfully Paulina’s was great for dinner and drinks and very friendly staff ##### Deborah Stayed 1 night in May 2024 ### 10/10 Excellent #### SHANE 23 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic buffet and great views. Try the hot pot if you like spice. ##### SHANE Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Zhen 28 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice ##### Zhen Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Nga Wun 27 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and tidy! Good service! ![](https://a.travel-assets.com/ugc/hotel-reviews/F74F60363CEF2D39CF074E0EDC62B93CFA035AA91695775530358.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F56D406BFE16DA48C0276537F290EE011731B8C61695775523057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F4A9E1D0C64AC3B634986F9F423AB408DD8B9DAB1695775528254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C4E18FB4FE5420DE225B37203E1C45C805764EAB1695775530049.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nga Wun Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Wugang 19 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Wugang Stayed 3 nights in Jun 2023 ### 6/10 Okay #### Hiu Kwan 20 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### A/C not function well Excellent service ##### Hiu Kwan Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Alejandro 17 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was gonna do 4 stars, but since I've been traveling to China for business the last 15 years this JW is actually excellent. The building's architecture and interiors are nice and something that always indicates attention to detail for me is daily fresh flowers everywhere. The gym is fairly equipped, and the staff are gracious and do their best to accommodate your needs. Subway is close by and the breakfast buffet is pretty good but leans to local tastes, which I like, more than Western dishes. Didn't try the Grill or Man Ho. ##### Alejandro Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Kum Seng 16 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A rude experience at Marriott Zhengzhou The fireworks light up the place nightly as it is the Chinese New Year period. Breakfast was rather simple and not that lavish compared to other 5 stars hotel. Check out was rather messy even though there were less than 5 people but the Chinese just jumped the queue without a blink and the counter staff don't bothered at all. Managed to pass my key cards to a lady relationship staff Ms Ming and informed her about the non culture action. ![](https://a.travel-assets.com/ugc/hotel-reviews/CFF5DCC8929400531403ED9B3CE2DC864326DE491708038634675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kum Seng Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Verified traveller 26 Sept 2024 Liked: Room comfort Hotels.com에서 예약한 금액 하루 1,000위안과 달리, 체크인 시에 하루 2,000위안으로 디파짓이라고 결제를 해야한다하고 체크아웃시 잔액을 돌려준다고 했는데 그게 처리가 안되고 있습니다. 출장이라서 회사비용처리해야하는데 매우 곤란한 상황이네요 I made reservation at less than 1,000 yuan per day thru hotel.com, but the hotel charged me 2,000 yuan per day when checking in, saying they would refund the rest when checking out. The refund is not happening right away, and the hotel has no emails that i can contact in English (i cant speak Chinese at all, so cannot talk with them over the phone). The hotels.com reservation number is 72058305084103, could you please check the current status with the hotel? ##### Verified traveller Stayed 2 nights in Sep 2024 ### 6/10 Okay #### GinaNieva Sanchez del 17 Aug 2024 Liked: Cleanliness, amenities Loved my view. It was really beautiful. Staff were really nice, except for the check in desk. A bit rude at times. Concierge and cleaning crew were awesome, very nice people. The last night i had to call 20 times to try to get ice from room. I had to go by the elevators before they even picked up. If you are an American or foreigner especially a woman, the Chinese come first. Upon exchanging money, i was interrupted everytime someone wanted something from the hotel desk. Customer Service wasn't really the strong key here with the exception of the Concierge and cleaning staff.. ##### GinaNieva Sanchez del Stayed 7 nights in Aug 2024 ### 8/10 Good #### HAO 16 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### HAO Stayed 1 night in Jul 2025 ### 8/10 Good #### HAO 2 Jul 2025 ##### HAO Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Yuanbo 2 Jul 2025 ##### Yuanbo Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Ikramova 6 Jun 2025 Liked: Cleanliness Disliked: Staff & service ##### Ikramova Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### carlos 16 May 2025 ##### carlos Stayed 5 nights in May 2025 ### 10/10 Excellent #### HAIRU 14 May 2025 ##### HAIRU Stayed 3 nights in May 2025 ### 10/10 Excellent #### Bielka 29 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Bielka Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### xiaolei 26 Mar 2025 ##### xiaolei Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### YiMing 12 Feb 2025 ##### YiMing Stayed 1 night in Feb 2025 ### 8/10 Good #### Stephen 13 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities just the A/C, its not working. ##### Stephen Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Sunghyun 29 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities 중국출장때문에 2박을 묵었는데 깨끗하고 주변 경치가 너무 좋았어요. 이뿝니다. ##### Sunghyun Stayed 2 nights in Sep 2024 ### 4/10 Poor #### Luigi 4 Sept 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Camere non insonorizzate e fumo sigaretta da campe Camere non insonorizzate.. Addirittura il fumo da sigaretta della stanza accanto arrivava nella mia tanto da dover cambiare stanza a mezzanotte perché l aria era irrespirabile e il personale non ha fatto nulla per far smettere i vicini, nonostante la struttura sia classificata come Smoking Free!!! ##### Luigi Stayed 2 nights in Sep 2024