1/5 Terrible
Jennifer
20 Aug 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't even know how this place is still open...
So, where do I start...I hesitantly booked this place just hours in advance because of a flight issue, and was wondering why in the world an all-inclusive hotel had rooms available in late July without issue. So, we arrive, a shuttle was listed to be included, we called and they repeatedly told us no then just hung up. Took a taxi to a dirty, sketchy area of the island late at night. This "all inclusive" hotel includes nothing-not even what's listed as free like wifi and A/C. It's "free" watered down drinks and food we wouldn't even eat, that's all. Our room was so run down and disgusting that we had to buy towels to sleep on and couldn't shower without shoes plus a various array of bugs throughout the bathroom and the shower drain next to the toilet (not joking). People hang all around the property like it's a free-for-all hostel in the slums with half eaten plates of food and empty cups and garbage everywhere around. I walked past a woman almost in tears because the sheets in her room had BLOOD on them and she was there with a baby. I can't properly and accurately describe the sub-standard conditions in this place, honestly, because any phrasing I use just isn't even as bad as the reality surrounding Zante Plaza Hotel. Then at the end, the woman at the desk refused to give me a receipt for my stay. Such a surreal experience. You've been warned.
Stayed 2 nights in Jul 2018