1/5 Terrible
Callum, Zante
9 Jul 2018
Disliked: Staff & service, property conditions & facilities, room comfort
Money making scam
Do not stay in Hotel Mariana, Laganas. Greeted by the two rudest and non approachable members of staff I have ever encountered, not sure how they acquired a job working in the service sector. I travelled with 3 other friends and we were all immediately required to provide a €50 euro breakage deposit, each, despite the website being unclear of this policy; it states just €50. Disgusting. As soon as we arrived at he hotel an eighth of our spending money had been given to Hotel Mariana which was returned at the end of the holiday; what is the use of being reimbursed €50 each at the end of the holiday?
Moreover, the hotel owners, two males, were completely hostile upon arrival and clearly had no intention to make our stay as enjoyable as possible! Abruptly being told that I wasn’t allowed my own bottle of water beside the pool in almost 30 degrees heat? Outrageous. All refreshements and food had to be purchased from the hotel bar, whom charged €2 for one bottle of water; I suppose we could have afforded to buy one bottle of water per day if we were not obligated to pay €50 each upfront for no valid reason. Expedia states on their website that Hotel Mariana has wifi - perfect! But, of course, the money orientated hotel required guests to purchase an item from the bar in exchange for the wifi password. Upon recieving the password, one of the male owners voices a sarcastic, arrogant comment ‘I can’t even get on the wifi’ - at least the staff at Hotel Mariana are professional.
Stayed 7 nights in Jun 2018
