Exterior
Check availability

Reviews of Fiesta Inn Zacatecas

3.5 out of 5
Fiesta Inn Zacatecas
Calzada Héroes de Chapultepec Km 13 +, 200 Col. La Escondida, Zacatecas, ZAC

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 669 reviews" "
Rating 8 - Good. 238 out of 669 reviews" "
Rating 6 - Okay. 59 out of 669 reviews" "
Rating 4 - Poor. 15 out of 669 reviews" "
Rating 2 - Terrible. 16 out of 669 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Hilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place it’s great , clean , quite The staff is very friendly The menu I find it a bit over priced
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear guestI thank you very much for taking the time to send your valuable feedback and I am pleased to know that your stay was satisfactory and that is why we will continue with the hard effort to provide the best possible service. Our priority is our guests and we only want their maximum satisfaction.I remind you that you have your home here, and we look forward to seeing you soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerencia General on 9 Jan 2024
Estimado huéspedLe agradezco mucho por haberse tomado el tiempo para enviar su apreciable retroalimentación y me complace saber que su estancia fue satisfactoria y por ello continuaremos con el arduo esfuerzo para brindar las mejores atenciones posibles. Nuestra prioridad son nuestros huéspedes y solo deseamos su máxima satisfacción.Le recuerdo que aquí tiene su casa, y lo esperamos pronto con mucho gusto.

8/10 Good

Jesus Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gerencia General on 18 Dec 2023
Estimado huéspedSiempre es un verdadero placer y honor poder contar con su encuesta y le agradezco mucho por haberse tomado el tiempo en enviarnos su retroalimentación y me complace saber que su estancia fue satisfactoria por lo que no dudaremos en continuar con el esfuerzo arduo para brindarle la mejor atención posible en todas sus visitas. Nuestra prioridad son nuestros huéspedes y por ello buscaremos cumplir siempre con sus expectativas.A nombre de todo el personal de Fiesta Inn Zacatecas le deseo UNA FELIZ NAVIDAD y UN PROSPERO AÑO NUEVO.

2/10 Terrible

MARCELA DE LA CONCEPCIÓN

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitacion estaba sucia el baño con moho mal barrido habia uñas del anterior huesped, mucho ruido de la carretera no pudimos dormil
Stayed 1 night in Nov 2023
Response from Gerencia General on 6 Nov 2023
Estimada huéspedLe agradezco mucho por haberse tomado el tiempo para enviarnos sus valiosos comentarios y lamento profundamente que su estancia no fuese placentera y por ello le ofrezco una sincera disculpa. Revisaremos a fondo las áreas de oportunidad que nos señaló como fue la limpieza general del baño. De igual forma buscaremos mejor opciones que nos permitan aislar el sonido entre habitaciones con el fin de que su descanso no se vea interrumpido.Espero nos brinde la oportunidad de servirle y atenderle pronto para demostrarle nuestra verdadero calidad en el servicio. Le recuerdo que aquí tiene su casa y le deseo un excelente día.

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerencia General on 28 Sept 2023
Estimado huéspedLe agradezco mucho por haberse tomado el tiempo para enviarnos su valiosa retroalimentación la cual es de suma importancia para nosotros. Me complace el mucho saber que su estancia fue placentera y por ello continuaremos con el arduo esfuerzo para brindar las mejores atenciones a nuestros huéspedes leales como usted.Le reitero mi agradecimiento y le recuerdo que aquí tiene su casa. Le esperamos pronto nuevamente y le deseo un excelente día.

10/10 Excellent

ARTURO

Stayed 1 night in Jul 2023
Response from Gerencia General on 19 Jul 2023
Estimado huéspedLe agradezco mucho por haberse tomado el tiempo para enviar su retroalimentación la cual es de suma importancia para nosotros, Me complace saber que su estancia fue placentera. Nuestra prioridad es usted y por ello buscaremos mejorar en nuestro servicios para brindarle la atención que se merece.Le recuerdo que aquí tiene su casa y esperamos nos brinde pronto la oportunidad de servirle nuevamente. Le deseo un excelente día.

6/10 Okay

David Ivan

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean , restaurant and BAR on site, easy access to shopping and not far from downtown
Stayed 3 nights in Sep 2022

10/10 Excellent

Tomas

Stayed 1 night in Jun 2022

10/10 Excellent

Laura Lorenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean convinent
Stayed 1 night in Jun 2022

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin problemas
Todo en orden
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 1 night in Jul 2021

6/10 Okay

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
The stay was good and the safety measures great.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Fiesta Inn Zacatecas on 17 May 2021
Apreciable huésped, agradezco por su preferencia y la evaluación que hace sobre nuestro establecimiento. Será un placer recibirle siempre que viaje a Zacatecas. Lo esperamos pronto.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Fiesta Inn Zacatecas on 24 Apr 2021
Apreciable huésped, agradezco por su preferencia y la evaluación que hace sobre nuestro servicio. Esperamos tenerle pronto de regreso.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent service and hotel
Stayed 2 nights in Apr 2021
Response from Fiesta Inn Zacatecas on 7 Apr 2021
Dear guest, I appreciate your preference and comments. We will continue working to improve our facilities and service. We hope to see you soon again.

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Fiesta Inn Zacatecas on 18 Mar 2021
Apreciable huésped, agradecemos antes que nada por su preferencia y comentarios, es un gusto que su estancia haya sido placentera. Esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Their people are very helpful and very friendly the place is clean safe and close to the downtown
Stayed 1 night in Jan 2021
Response from Fiesta Inn Zacatecas on 29 Jan 2021
Dear guest, I appreciate your preference and comments. It was a pleasures to host you in your last visit. We hope to see you soon again.

8/10 Good

Yamil, Reynosa, Mexico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper nice area, not that far to downtown in a very open space area.
Stayed 1 night in Dec 2020
Response from Fiesta Inn Zacatecas on 28 Dec 2020
Dear guest, I appreciate your preference and comments. We hope to see you soon again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog location, and convinient to access café and restaurants.
Stayed 1 night in Dec 2020
Response from Fiesta Inn Zacatecas on 4 Dec 2020
Dear guest, I appreciate for your preference and comments. It will be a pleasure to host you again soon.

8/10 Good

Federico

Stayed 2 nights in Nov 2020
Response from Fiesta Inn Zacatecas on 16 Dec 2020
Apreciable huésped, agradecemos por su preferencia y puntuación proporcionada evaluando su estancia. Será un placer recibirle pronto de regreso.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Fiesta Inn Zacatecas on 18 Sept 2020
Apreciable huésped, agradecemos antes que nada por su preferencia. Seguiremos enfocando nuestras acciones en ofrecer instalaciones y servicios de calidad a nuestros huéspedes. Esperamos tenerle pronto de regreso.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable.
Stayed 1 night in Aug 2020
Response from Fiesta Inn Zacatecas on 18 Sept 2020
Apreciable huésped, agradecemos antes que nada por su preferencia. Seguiremos enfocando nuestras acciones en ofrecer instalaciones y servicios de calidad a nuestros huéspedes. Esperamos tenerle pronto de regreso.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not Bad but used to be better.
Not what I used to have un previous stays. Good hotel but it needs a bit more care and maintainance.
Stayed 2 nights in Jun 2020
Response from Omar Barajas / General MAnager on 30 Jun 2020
Dear guest. First of all I appreciate your preference and comments. We will be working about you let us know. Our most important goal is to have stisfied guests. We hope to see you soon again.

8/10 Good

Marcos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Omar Barajas Gerente General on 7 Feb 2020
Apreciable huésped agradezco antes que nada por su preferencia, es un gusto que su estancia haya sido placentera. Esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Omar Barajas, Gerente General on 7 Feb 2020
Apreciable huésped, agradecemos antes que nada por su preferencia, es un gusto que su estancia haya sido placentera. Esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Omar Barajas, Gerente General on 7 Feb 2020
Apreciable huésped, agradezco antes que nada por su preferencia, es un gusto que su estancia haya sido placentera. Esperamos tenerle pronto de regreso.

8/10 Good

Martín

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Omar Barajas, Gerente General on 7 Feb 2020
Apreciable huésped, agradecemos antes que nada por su preferencia, es un gusto que su estancia haya sido placentera. Esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Omar Barajas, Gerente General on 7 Feb 2020
Apreciable huésped, agradezco antes que nada por su preferencia, es un gusto que su estancia haya sido placentera y esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Omar Barajas, Gerente General on 7 Feb 2020
Apreciable huésped, agradezco por su preferencia. Seguiremos enfocando nuestras acciones en ofrecer instalaciones y servicios de calidad. Esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, comfortable hotel for a night in Zacatecas
Stayed at the Fiesta Inn for a night on our trip to Zacatecas. It was a no frills, comfortable hotel. Nothing fancy or luxurious but it was a basic, clean hotel and what we expected for the price. We needed to drive or take Ubers to downtown and the main sites, which were usually between $3-$6 each way. Overall, a good hotel for the price and one I’d recommend if you’re looking for an easy base for your visit to Zacatecas.
Stayed 1 night in Dec 2019
Response from Fiesta Inn Zacatecas on 30 Dec 2019
Dear guest, first of all I appreciate your preference and comments. We hope to see you soon again.

10/10 Excellent

Zory, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service ,friendly and professional staff
Stayed 5 nights in Dec 2019
Response from Fiesta Inn Zacatecas on 30 Dec 2019
Apreciable huésped, agradezco antes que nada por su preferencia, es un placer haberle recibido y hecho placentera su estancia. Esperamos tenerle pronto de regreso.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Omar Barajas Contreras on 26 Nov 2019
Apreciable huésped, agradezco antes que nada por su preferencia y comentarios. Es un gusto saber que su estancia fue placentera. Esperamos tenerle pronto de regreso.

4/10 Poor

gilles

Disliked: Staff & service
spend one week for business the room was ok the food at the restaurant was very expensive and not good the worst part was the lobby, bar, restaurant it was so loud TV Radio all over the place
Stayed 8 nights in Oct 2019
Response from Fiesta Inn Zacatecas on 31 Oct 2019
Dear guest, I really appreciate for your preferencie and comments. We will wrk to improve our service and facilities. Hope to see you soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Fiesta Inn Zacatecas on 8 Aug 2019
Apreciable huésped es un gusto haberle recibido y atendido como usted merece, agradezco también por sus comentarios y preferencia esperando poder tenerle pronto de regreso.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Fiesta Inn Zacatecas on 8 Aug 2019
Apreciable huésped agradezco enormemente por su preferencia y comentarios, esperamos poder tenerle pronto de regreso.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Fiesta Inn Zacatecas on 29 Jul 2019
Apreciable huésped agradezco enormemente por su preferencia. Esperamos tener la oportunidad de servirle nuevamente.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are good . But a/c was not working . So.all the time.room was hot . Very frustrated.
Stayed 1 night in Jul 2019
Response from Fiesta Inn Zacatecas on 16 Jul 2019
Dear guest I apologize for this problem. We have been working to improve our facilities. We hope to see you again.

10/10 Excellent

Yazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It was very good with comfortable beds and fast internet. Not the Telmex kind. I would definitely recommend it.
Stayed 2 nights in Jun 2019
Response from Fiesta Inn Zacatecas on 28 Jun 2019
Dear guest I appreciate for your comments and preference. I hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great place to stay. Really recommend it. Staff very helpful to all our requests!
Stayed 1 night in May 2019
Response from Fiesta Inn Zacatecas on 30 May 2019
Dear guest I really appreciate your preference ando comments. It will be a pleasure to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Fiesta Inn Zacatecas on 30 May 2019
Apreciable huésped agradezco enormemente por su preferencia. Será un placer recibirle nuevamente en su próximo viaje a Zacatecas.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was excellent and helpful.
Stayed 1 night in Apr 2019
Response from Fiesta Inn Zacatecas on 30 Apr 2019
Thanks foy your comments and preference. We hope to see you soon again.

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Fiesta Inn Zacatecas on 1 May 2019
Apreciable huésped agradezco enormemente sus comentarios y preferencia, esperamos recibirle siempre que viaje a Zacatecas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Fiesta Inn Zacatecas on 29 Apr 2019
Apreciable huésped agradezco por su preferencia. Esperamos verle pronto de regreso.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2019
Response from JoseR on 1 Feb 2019
GRacias por su preferencia, esperamos verle de nuevo, saludos

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GITS CLEAN SECURE AND NICE GOOD LOCATION 10 MIN TO DOWNTOWN GOOD FOOD
Stayed 3 nights in Dec 2018
Response from JoseR on 30 Jan 2019
Thank you for choosing us to stay, we hope to see you soon

8/10 Good

Carol

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Omar Barajas on 15 Feb 2019
Agradecemos enormemente por su preferencia y esperamos recibirle siempre que viaje a Zacatecas.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Omar Barajas on 15 Feb 2019
Apreciable huésped agradecemos antes que nada por su preferencia y esperamos poder recibirle pronto de regreso en Fiesta Inn Zacatecas.