Title: Hotel Angel Grandia Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Angel Grandia After a day on the slopes, travelers can soak in mineral hot springs at this ski resort hotel, then enjoy karaoke or arcade games for evening entertainment ## Photo gallery for Hotel Angel Grandia ![Hot springs - Hotel Angel Grandia (Yuzawa)](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/638e6d26.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Angel Grandia (Yuzawa)](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/4af25971.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs - Hotel Angel Grandia (Yuzawa)](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/57ea1601.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Free WiFi - Hotel Angel Grandia (Yuzawa)](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/161ddc7e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs - Hotel Angel Grandia (Yuzawa)](https://images.trvl-media.com/lodging/10000000/9630000/9623400/9623316/301357fe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Angel Grandia, near Iwappara Ski Resort, offers an indoor mineral hot spring and sauna for post-skiing relaxation. Features include an arcade/game room, on-site shopping, free in-room WiFi, karaoke, laundry facilities, and a bar. Naspa Ski Garden is also nearby. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=9623316&PinnedHotelID=9623316&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FYuzawa-Hotels-HOTEL-ANGEL-GRANDIA.h9623316.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FYuzawa-Hotels-HOTEL-ANGEL-GRANDIA.h9623316.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.90420%2C138.84766&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DZSZxZiecO-0xcKUTb18PqeuV6c=) 4707-1 Tsuchidaru, Minami Uonuma-gun, Yuzawa, Niigata, 949-6103 #### What's nearby - Yuzawa Nakazato Ski Resort \- 2 min walk \- 0.1 miles - Yuzawa Nakazato Katakuri no Sato \- 10 min walk \- 0.6 miles - Nakazato Snow Wood Ski Resort \- 17 min walk \- 0.9 miles - Yuzawa Fishing Park \- 18 min walk \- 1.0 mile - Yuzawa Park Ski Resort \- 5 min drive \- 1.9 miles #### Getting around - Echigo Yuzawa Station - 15 min drive - Niigata (KIJ) - 127 min drive #### Restaurants - ‪ファミリーマート 湯沢奈良山店 - ‬6 min drive - ‪定蔵 - ‬4 min drive - ‪garden lounge - ‬8 min drive - ‪pâtisserie SATSUKI - ‬8 min drive - ‪森のカフェ六花 - ‬3 min drive ## About this property ### Hotel Angel Grandia Hotel near Iwappara Ski Resort Located close to Kandatsu Kogen Ski Resort and Naspa Ski Garden, Hotel Angel Grandia provides an indoor mineral hot spring (onsen), shopping on-site and an arcade/games room. For some rest and relaxation, visit the sauna. Enjoy the gym, as well as activities, such as snow tubing and sledging. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar. Additional perks include: - A seasonal outdoor pool and an indoor pool - Free self-parking - Free train station pick-up, hot springs on-site and a 24-hour front desk - A computer station, a front desk safe and ATM/banking services Room features All 271 rooms offer comforts such as air conditioning, as well as amenities such as free WiFi. Other conveniences in all rooms include: - Bathrooms with deep-soaking baths and toilets with electronic bidets - Fridges and daily housekeeping ## Similar properties ![Hallway](https://images.trvl-media.com/lodging/22000000/21500000/21495700/21495610/86c5b075.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kagura White Horse Inn Yuzawa - Parking included - Free Wi-Fi - Laundry room - Microwave 9.4 Exceptional 124 reviews £88 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=21495610&PinnedHotelID=21495610&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2870000/2868400/2868393/abafcfa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naeba Prince Hotel Yuzawa - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 562 reviews £135 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=2868393&PinnedHotelID=2868393&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/29000000/28790000/28785800/28785774/df258269.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naspa New Otani Yuzawa - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 276 reviews £193 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=28785774&PinnedHotelID=28785774&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/58000000/57550000/57549200/57549167/dcf5e188.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kagura Mitsumata Cottage Yuzawa - Parking included - Free Wi-Fi - Microwave 8.2 Very good 50 reviews £61 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=57549167&PinnedHotelID=57549167&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa](https://images.trvl-media.com/lodging/10000000/9390000/9384600/9384543/1c408e17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Yuzawa Yuzawa Yuzawa - Hot tub - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 109 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=9384543&PinnedHotelID=9384543&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/21000000/20020000/20015400/20015370/5ca9cf40.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### the Kinta Naeba Yuzawa - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 11 reviews £101 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=20015370&PinnedHotelID=20015370&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/36000000/35150000/35146200/35146198/949b14cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yukemurinoyado Yukinohana Yuzawa - Spa - Parking included - Free Wi-Fi - Air-conditioning 9.4 Exceptional 222 reviews £303 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=35146198&PinnedHotelID=35146198&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/19000000/18250000/18240300/18240294/db81116d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Futaba Yuzawa - Parking included - Free Wi-Fi - Air-conditioning - Games room 9.0 Wonderful 94 reviews £250 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=18240294&PinnedHotelID=18240294&HadPinnedHotel=true®ionId=-1&adults=2) ![Free WiFi](https://images.trvl-media.com/lodging/28000000/27590000/27580700/27580636/cf8a2eee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kagura House Yuzawa - Free Wi-Fi - Parking available 6.6 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=27580636&PinnedHotelID=27580636&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/10000000/9630000/9623300/9623216/f173025e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hana To Hotaru Yu No Sato Yukiguni Tsunan - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.8 Exceptional 44 reviews £125 9 Feb - 10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=9623216&PinnedHotelID=9623216&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up and drop-off shuttle - Free self parking on site - Limited on-site self parking ### Food and drink - A bar/lounge - A restaurant ### Things to do - Arcade/game room - Children's pool - Gym - Hot springs - Indoor pool - Karaoke - Sauna - Seasonal outdoor pool - Shopping - Ski passes - Ski storage - Sledding - Snow tubing ### Family friendly - Arcade/game room - Children's pool - In-room refrigerator - Indoor pool - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - Computer station ### Spa - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Lift (80 centimetre wide door) - Wheelchair-accessible path to lift - Wheelchairs on site ### More - Designated smoking areas ## Room amenities ### Bathroom - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Refrigerator ### More - Air conditioning (climate-controlled) - Mobile key entry ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 3 AM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions Guests will receive an access code This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Access code, staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from July to August The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as HOTEL ANGEL GRANDIA Yuzawa ANGEL GRANDIA Yuzawa ANGEL GRANDIA HOTEL ANGEL GRANDIA Hotel HOTEL ANGEL GRANDIA Yuzawa HOTEL ANGEL GRANDIA Hotel Yuzawa ## Frequently asked questions ### Does Hotel Angel Grandia have a pool? ### Is Hotel Angel Grandia pet-friendly? ### How much is parking at Hotel Angel Grandia? ### What time is check-in at Hotel Angel Grandia? ### What time is check-out at Hotel Angel Grandia? ### Where is Hotel Angel Grandia located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Angel Grandia Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 109 8 - Good 68 6 - Okay 17 4 - Poor 5 2 - Terrible 3 ## Reviews ### 8/10 Good #### Edwina 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Access to skiing so good! ##### Edwina Stayed 4 nights in Dec 2025 ### 8/10 Good #### Ming Lam 10 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to ski rental and ski slope. Good onsen ##### Ming Lam Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Ryan 19 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again. ##### Ryan Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Shunken 3 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good for family travel and ski. ##### Shunken Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Maggie ka ka 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great value for money ##### Maggie ka ka Stayed 1 night in Mar 2025 ### 10/10 Excellent #### James 25 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is easily walkable to Yuzawa Nakazato and the shuttle to the JR station is convenient. Do not miss out on the dinner buffet! Rooms are adequate for sleeping and the staff is top notch helpful! ##### James Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### June 12 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Value for money, big room suit for family, ##### June Stayed 1 night in Apr 2023 ### 6/10 Okay #### Lay nak 24 Nov 2024 Liked: Cleanliness #### Amenities etc are well prepared More food variety for dinner will be better . ##### Lay nak Stayed 1 night in Nov 2024 ### 8/10 Good #### Pavan 23 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall enjoyed our stay but there were a few small things that could have made our stay more fulfilling. The entire place is made kids friendly which was really touching and is a welcome attitude given we are a family with 2 kids. The breakfast spread was quite good but had very limited vegetarian options - again the kids section there was really awesome! Rooms were quite clean but a bit smaller than anticipated, the toilet exhaust was a bit low or not working which made it a bit awkward. Loved the dedicated kids play area, gachapon area, vending machines, coin laundry, pool was paid, onsens were excellent and the halloween themed setup was cute. We were really relieved with the dedicated Lawson combini in their lobby!!! How cool is that :) ##### Pavan Stayed 4 nights in Sep 2024 ### 8/10 Good #### SIN I 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities 房間乾淨，溫泉很棒～ 服務和設施各方面都很好 ##### SIN I Stayed 1 night in Dec 2025 ### 10/10 Excellent #### まり 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 大浴場がすごく良かったです。シャンプーバイキングがあったり、ドライヤーもリファの物が置いてあり、サービスが行き届いていました。 お部屋も広くて大きめのテーブルも有り、とても良い宿でした。 ##### まり Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Anyanan 6 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Time ดีเกินคาด ชอบมาก ##### Anyanan Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Toshikazu 3 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### おすすめ 夕食と朝食のバイキングは圧巻。 ##### Toshikazu Stayed 1 night in Mar 2025 ### 8/10 Good #### KENICHIRO 23 Feb 2025 #### ファミリー向けのホテルコンド 大寒波の大雪の日にスキー旅行ではなくただの旅行で夫婦で滞在。 ホテルはミキハウスとのコラボ？でファミリー層をターゲットにしており平日にも関わらずファミリーと外国人で賑わっていた。 チェックインの15時前には、8台位ある自動チェックイン機の前は長蛇の列。 外国人など不慣れな人もいて進みが悪いので、通常のカウンターでのチェックインも併用した方が良いと思う。 平日でこれだと休日は大変そう。 元々リゾマンだった建物をホテルに改装したと思われる部屋は、ミニキッチンやユニットバストイレ付、和室になぜか2段ベットという風変わりな部屋でしたが、それなりに快適でした。 日中はスキーヤーでザワザワしていますが、総じて快適に、普通に過ごせました。 ##### KENICHIRO Stayed 1 night in Feb 2025 ### 10/10 Excellent #### WANYUN 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 入住感受良好 天使格蘭飯店，有line的客服，還沒出發前，就能在客服上詢問許多資料，線上先預辦check in，可直接帶著QR code去使用飯店電腦就可以辦入住，印出的紙張上就有門房密碼，基本上記住密碼，就可以進出房間 大浴場有二處，本館的浴場較小，室內外各一池， 餐廳樓上的浴場比較大，有很多池，外面還有二台按摩椅，跟腳底按摩機，超舒服的 不過搭接駁車的人真的很多，原本預計搭10點離開的車，後來等到10點半才能坐上車，好險訂了11點初的JR離開，所以要預留時間 ##### WANYUN Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### YENPING 31 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 澡堂開放的時間比較難理解，buffet菜色希望能有更動的機會 ##### YENPING Stayed 3 nights in Jan 2025 ### 6/10 Okay #### HIU YING 15 Jan 2025 Disliked: Cleanliness, staff & service, amenities 台灣人很友善但有個日本男staff態度很差 Buffet 很差沒什麼好吃 牛扒全都燒燶蝦亦不新鮮 ##### HIU YING Stayed 2 nights in Jan 2025 ### 4/10 Poor #### DAISUKE 11 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities 最低限のサービスなので、一般的なシティホテルや温泉旅館の様なサービスは無い。 部屋には前泊者のゴミが冷蔵庫に放置されたまま。リフト券の購入機械不具合があっても、スタッフの対応が悪すぎる。苦情を伝えても、代案の提案等無いので、客の自助努力が必要。 お風呂は塩素臭強い。 バスでの移動では30分以上前から混雑。混雑注意喚起の案内も無いので、ギリギリに行ってもバス乗れない。タクシーも人手不足なのか使えない。 良かった点は食事のみ。子連れには良い。 ##### DAISUKE Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Atsanai 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### parfait pour séjour en famille hôtel très familial comme la station. buffet du soir parfait et très copieux... le petit déjeuner un peu moins bien. Onsen public très propre avec petit bassin extérieur... enneigé lors de notre séjour. rapport qualité prix excellent et proximité avec Tokyo rend cette station très attractive ##### Atsanai Stayed 1 night in Jan 2025 ### 4/10 Poor #### Ryoko 3 Jan 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities 人手不足を補う工夫をされていましたが、宿泊客にその分手間や、待機時間が増えていると思います。 ##### Ryoko Stayed 2 nights in Dec 2024 ### 6/10 Okay #### エツコ 29 Nov 2024 チェックインは15時前に済ませ、鍵を貰うのに15時からと言われたから1時間程時間になるまで待っていたのに、15時ちょい前に来た他の客にもう渡していた。何もアナウンスがなく15時前に鍵を渡すなら何かアナウンスしてもいいと思う。寒い中ずっと子供と待っていたのに遅く来た客に鍵を渡していたので流れが悪すぎ。 せめてチェックイン順に呼ぶなど対応を考えて欲しい。 ##### エツコ Stayed 1 night in Nov 2024 ### 8/10 Good #### EIKO 18 Nov 2024 Liked: Staff & service Disliked: Cleanliness 予約をした時、未就学児の子供を小学生として 予約してしまったのを フロントの人が訂正してくれて、2000円返金になりますが、ネット予約なので そちらから手続きして下さいと言われました。返金の方法を教えて下さい。 ##### EIKO Stayed 1 night in Nov 2024 ### 8/10 Good #### テルアキ 24 Sept 2024 Liked: Amenities 感じの行ってホテルでした。ありがとうございました。 ##### テルアキ Stayed 1 night in Sep 2024 ### 8/10 Good #### TOSHIO 11 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 子供にはとても楽しい施設だと感じました ##### TOSHIO Stayed 1 night in Aug 2024 ### 2/10 Terrible #### ?? 15 Mar 2024 Liked: Cleanliness ホテル前のスキー場が狭い ##### ?? 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