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I was charged twice and the fire alarm went off around 5 a.m. and stayed on for at least 45min ruining my day.
Juan
Stayed 1 night in Apr 2024
Response from Heather on 4 May 2024
Dear Juan, thank you for sharing your concerns regarding the fire alarm system issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from the alarms. We understand the importance of a peaceful environment for our guests and are actively working on improving our fire alarm system. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards, Heather Cowan, Southern Inn & Suites Front Desk.
We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a strange
Very friendly and helpful staff at check-in. This is a simple, no frills place - exactly what I wanted. Furnishings are a little worn or tired but everything was clean.