Title: The Black Swan - The Inn Collection Group Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Black Swan - The Inn Collection Group Hotel with free breakfast, steps from North York Moors National Park ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/ffc1e9c7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/23e772ca-f1de-44f4-ae17-7c879620e1e4-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/bc1de4b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/65d4b1bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/120f49c4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to the picturesque countryside at The Black Swan - The Inn Collection Group, where a warm welcome awaits. Savor the free full breakfast, unwind in the garden or bar, and stay connected with in-room WiFi. Guests rave about the helpful staff and appreciate perks like luggage storage, coffee/tea in the lobby, multilingual staff. 8.8 Excellent ## Popular amenities - - - Bar - Breakfast included - Housekeeping - Free WiFi £89 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Nov 5 - Nov 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 6 - Nov 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22461&PinnedHotelID=22461&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/707cb7e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room 9.2 Wonderful 5 reviews ### Highlights Heating TV Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker Digital channels - 258 sq ft - Sleeps 2 - 2 Single Beds ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/e4265818.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Feature Double or Twin Room 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Heating TV Hypo-allergenic bedding Shower/bath combination Hairdryer Private bathroom - 323 sq ft - Sleeps 2 - 2 Single Beds ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/63a32e27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin with Sofa Bed 8.6 Excellent 4 reviews ### Highlights Individually furnished Individually decorated Heating TV Hypo-allergenic bedding Shower/bath combination Hairdryer Private bathroom - 452 sq ft - Sleeps 4 - 1 King Bed ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/5a45717c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 7.4 Good 3 reviews ### Highlights Heating TV Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker Digital channels - 194 sq ft - Sleeps 1 - 1 Single Bed ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/65d4b1bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Double Room with View ### Highlights Heating TV Separate bedroom Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/707cb7e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room 9.0 Wonderful 4 reviews ### Highlights Heating TV Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker Digital channels - 258 sq ft - Sleeps 2 - 2 Single Beds ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/5a45717c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cosy Double Room 8.6 Excellent 10 reviews ### Highlights Heating TV Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker Digital channels - 258 sq ft - Sleeps 2 - 1 Double Bed ![Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/30000/22500/22461/cb94285c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room with Bunks 8.0 Very good 1 review ### Highlights Heating TV Shower/bath combination Hairdryer Private bathroom Electric kettle Coffee/tea maker Digital channels - 258 sq ft - Sleeps 4 - 1 Queen Bed and 1 Single Bunk Bed ## You may also like Ad ![Fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/41000000/40590000/40584200/40584198/7898f6d7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Roomzzz York City South Bank - Pet-friendly - Free WiFi - Gym - Parking available 9.2 Wonderful 875 reviews £71 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/York-Hotels-Roomzzz-York-City.h40584198.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=5489&destination=York&destType=MARKET&latLong=53.959679,-1.08206&searchId=8e3ce28d-d40a-4f33-ad8c-c179dfb2f8c2&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/68000000/67330000/67320100/67320076/569a902f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton York Piccadilly City Centre - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,388 reviews £90 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/York-Hotels-Hampton-Inn-York.h67320076.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=5489&destination=York&destType=MARKET&latLong=53.959679,-1.08206&searchId=8e3ce28d-d40a-4f33-ad8c-c179dfb2f8c2&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/6000000/5390000/5389000/5388905/a9443e7c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton York Bishophill - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,458 reviews £88 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/York-Hotels-Hampton-By-Hilton-York.h5388905.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=5489&destination=York&destType=MARKET&latLong=53.959679,-1.08206&searchId=8e3ce28d-d40a-4f33-ad8c-c179dfb2f8c2&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/800000/796100/796069/e2d17f02_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aldwark Manor Estate York - Parking included - Free WiFi - Restaurant - Breakfast available 8.6 Excellent 897 reviews £187 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/York-Hotels-Aldwark-Manor-Estate.h796069.Hotel-Information?chkin=2025-11-12&chkout=2025-11-13&rm1=a2®ionId=5489&destination=York&destType=MARKET&latLong=53.959679,-1.08206&searchId=8e3ce28d-d40a-4f33-ad8c-c179dfb2f8c2&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/440000/430200/430141/0f89a04d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton York The Groves - Pet-friendly - Free WiFi - Restaurant - Gym 7.8 Good 1,006 reviews £83 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/York-Hotels-DoubleTree-By-Hilton-York.h430141.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=5489&destination=York&destType=MARKET&latLong=53.959679,-1.08206&searchId=8e3ce28d-d40a-4f33-ad8c-c179dfb2f8c2&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FYork-Hotels-The-Black-Swan-At-Helmsley.h22461.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FYork-Hotels-The-Black-Swan-At-Helmsley.h22461.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.24649%2C-1.06155&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=31b7s3SwQ3KPHOiZA8yaw4GKW4w=) Market Place, Helmsley, York, England, YO62 5BJ #### What's nearby - Duncombe Park - 3 min walk - 0.2 miles - Hemsley Walled Garden - 6 min walk - 0.4 miles - Rievaulx Abbey - 6 min drive - 3.5 miles - Ampleforth Abbey - 7 min drive - 4.9 miles - Flamingo Land Theme Park and Zoo - 25 min drive - 17.8 miles #### Getting around - Thirsk Station - 22 min drive - Durham (MME-Teesside Intl.) - 56 min drive #### Restaurants - ‪The Fairfax Arms - ‬8 min drive - ‪The Feathers Hotel - ‬1 min walk - ‪The Plough Inn - ‬9 min drive - ‪The Royal Oak - ‬1 min walk - ‪The Star Inn - ‬4 min drive ## About this property ### The Black Swan - The Inn Collection Group Upscale hotel near North York Moors National Park Free full breakfast, a garden and a bar are just a few of the amenities provided at The Black Swan - The Inn Collection Group. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also find perks such as: - Free self-parking - Outdoor furniture, smoke-free property and coffee/tea in reception - Multilingual staff, a banquet hall and luggage storage - Guest reviews speak highly of the helpful staff Room features All guest rooms at The Black Swan - The Inn Collection Group offer amenities, such as free WiFi. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - TVs with digital channels - Electric kettles, heating and daily housekeeping ## Similar properties ![2 bars/lounges](https://images.trvl-media.com/lodging/15000000/14890000/14889400/14889397/10ef573e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Feathers Hotel, Helmsley, North Yorkshire York - Pet-friendly - Free WiFi - Restaurant - Breakfast available 9.4 Exceptional 446 reviews £84 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=14889397&PinnedHotelID=14889397&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/9000000/8110000/8107300/8107242/4fac659e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Feversham Arms Hotel & Verbena Spa York - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 397 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=8107242&PinnedHotelID=8107242&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15820000/15811500/15811414/03543f49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Oak Hotel York - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.2 Very good 88 reviews £71 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=15811414&PinnedHotelID=15811414&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/5000000/4010000/4002000/4001926/259409a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The George Hotel Easingwold York - Pet-friendly - Parking included - Free WiFi - Restaurant 9.2 Wonderful 207 reviews £99 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=4001926&PinnedHotelID=4001926&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, Ensuite](https://images.trvl-media.com/lodging/5000000/4200000/4190800/4190797/01552f2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Forresters Arms Kilburn York - Pet-friendly - Parking included - Free WiFi - Restaurant 8.8 Excellent 132 reviews £115 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=4190797&PinnedHotelID=4190797&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/40000/34200/34191/704fdfdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Golden Fleece Hotel, Thirsk, North Yorkshire Thirsk - Pet-friendly - Parking included - Free WiFi - Restaurant 9.2 Wonderful 630 reviews £85 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=34191&PinnedHotelID=34191&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/15000000/14700000/14699400/14699353/b7d14186.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fairfax Arms York - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 164 reviews £107 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=14699353&PinnedHotelID=14699353&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/1000000/480000/478900/478831/b3e42241.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The White Swan Inn Pickering - Parking included - Free WiFi - Restaurant - Breakfast available 9.4 Exceptional 95 reviews £109 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=478831&PinnedHotelID=478831&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/7000000/6950000/6942100/6942092/599fb7a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Oak Inn York - Breakfast included - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 168 reviews £117 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=6942092&PinnedHotelID=6942092&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1760000/1753400/1753368/8728b720.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Burn Hall Hotel York - Parking included - Free WiFi - Restaurant - Breakfast available 7.8 Good 851 reviews £53 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1753368&PinnedHotelID=1753368&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Free full breakfast - A bar/lounge - A restaurant - Coffee and tea in common areas ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - Garden - Outdoor furniture ### Accessibility - No lift ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle ### More - Desk - Heating - Iron/ironing board ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Early check-in subject to availability Early check-in fee: GBP 25 Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM Contactless check-out Late check-out subject to availability Late check-out fee: GBP 25 ### Special check-in instructions The front desk is open daily from 7:30 AM - 11:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of GBP 15 per pet, per day Service animals are welcome, and are exempt from fees Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: GBP 15 per pet, per day - Service animals are exempt from fees - Early check-in fee: GBP 25 (subject to availability) - Late check-out fee: GBP 25 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards and cash Cashless transactions are available Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Black Swan Hotel York Black Swan Hotel The Black Swan Hotel The Black Swan at Helmsley The Black Swan - The Inn Collection Group York The Black Swan - The Inn Collection Group Hotel The Black Swan - The Inn Collection Group Hotel York ## Frequently asked questions ### Is The Black Swan - The Inn Collection Group pet-friendly? > Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees. ### How much does it cost to stay at The Black Swan - The Inn Collection Group? > As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on 9 Nov 2025 start from £89.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/York-Hotels-The-Black-Swan-At-Helmsley.h22461.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Black Swan - The Inn Collection Group? > Self-parking is free at this property. ### What time is check-in at The Black Swan - The Inn Collection Group? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). After-hours check-in is not available. ### What time is check-out at The Black Swan - The Inn Collection Group? > Checkout is at 10:30 AM. Late checkout is available for GBP 25 (subject to availability). ### Where is The Black Swan - The Inn Collection Group located? > Situated in a rural location, this hotel is steps away from North York Moors National Park and Helmsley Arts Centre. Duncombe Park and Cleveland Way are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Black Swan - The Inn Collection Group Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 207 8 - Good 120 6 - Okay 45 4 - Poor 12 2 - Terrible 3 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 8/10 Good #### Alan 3 Oct 2025 Liked: Cleanliness Disliked: Property conditions & facilities An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors. ##### Alan Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Anthea 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable stay We had a good stay in every way and will certainly stay there again ##### Anthea Stayed 1 night in May 2025 ### 8/10 Good #### Anna 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfy bed for the night ##### Anna Stayed 1 night in May 2025 ### 10/10 Excellent #### Anthony 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommended ##### Anthony Stayed 4 nights in May 2025 ### 4/10 Poor #### Andreas 26 Aug 2025 Disliked: Staff & service, property conditions & facilities We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed ##### Andreas Stayed 1 night in Aug 2025 ### 8/10 Good #### David 1 Oct 2022 Liked: Cleanliness, staff & service, room comfort #### Friendly and comfortable hotel Very comfortable stay. Friendly staff. ##### David Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Verified traveller 3 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Very nice hotel and very friendly helpful staff. ##### Verified traveller Stayed 1 night in Jun 2022 ### 8/10 Good #### Michael 26 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location. Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you. ##### Michael Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Nigel 3 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beer Garden Excellent beer garden. ##### Nigel Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Stuart 6 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### one night stopover one night stop over was good ##### Stuart Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Jeremy 1 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very old property with loads of character and charm.Brilliant location in this lovely North Yorkshire village. ##### Jeremy Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Tracy 3 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food was really nice and well presented, and there were a few different options to the usual . All the staff from the receptionist to cleaners wers really friendly and couldnt do enough for you. We will definately be back ##### Tracy Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Norma 27 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou ##### Norma Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Rebecca 26 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely clean room and very comfy ##### Rebecca Stayed 1 night in Nov 2022 ### 8/10 Good #### paula 21 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Lovely room and staff, food on the evening wasnt too good and breakfast just ok, stopped here last year and food was great but not impressed this time but great its a dog friendly hotel, would stay again but eat elsewhere ##### paula Stayed 2 nights in May 2023 ### 8/10 Good #### John 14 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints. ##### John Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Stephen 22 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A little piece of paradise in gods own county Our fourth stay at The Black Swan and it never disappoints. We stayed with our dog Polly and as the hotel is dog friendly there were several other guests with their dogs. The hotel is always very peaceful and quiet when we stay and the room was very cosy and comfortable. Staff are always very friendly and engaging. Food and bar service always excellent. We’re planning on staying here again with family to celebrate my 60th as we love the pub, Helmsley and the area. ![](https://a.travel-assets.com/ugc/hotel-reviews/07111AFFD4D196442963BBFCFA717CE590EDA92C1716378853705.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephen Stayed 1 night in May 2024 ### 8/10 Good #### Deborah 27 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely, quirky building with individual rooms and friendly staff. The breakfast selection was good and was beautifully cooked, but the dinner menu needs to be revisited. It wasn't a great selection and three out of the four meals our party had, were bland and didn't deliver the flavours promised in the description. ##### Deborah Stayed 1 night in Aug 2022 ### 6/10 Okay #### Verified traveller 21 Sept 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Okay. Leaves a lot to be desired Stay all right. Too much self service for my liking and not nearly enough explanations on how exactly to serve yourself both at dinner and breakfast. ##### Verified traveller Stayed 2 nights in Sep 2023 ### 8/10 Good #### eric 21 Aug 2024 Liked: Staff & service, amenities Disliked: Cleanliness Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back. ##### eric Stayed 1 night in Aug 2024 ### 8/10 Good #### Deborah 16 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced ##### Deborah Stayed 3 nights in Sep 2024 ### 6/10 Okay #### lesley 5 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### nice stay but room very small the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort. ##### lesley Stayed 1 night in Jun 2023 ### 6/10 Okay #### Christine 2 Nov 2025 Liked: Staff & service, amenities Very disappointing room. Dinner food very variable ##### Christine Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Kerry 24 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lovely horel ##### Kerry Stayed 1 night in Sep 2025 ### 6/10 Okay #### Catherine 18 Aug 2025 The Staff were delightful but were very busy as they were covering many different duties. My bed was comfortable & I was pleased that there was a fan in the room. My Scampi at dinner was perfectly cooked. The Full English & the coffee were good. Car parking was available. I understand that Pets can stay but it might be a good idea to have a section of the hotel for Residents with Pets. ##### Catherine Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Crown Hotel](https://www.expedia.co.uk/York-Hotels-Crown-Hotel.h7994084.Hotel-Information) > > [Mercure York Fairfield Manor Hotel](https://www.expedia.co.uk/York-Hotels-Mercure-York-Fairfield-Manor-Hotel.h17905.Hotel-Information) > > [The Sidings](https://www.expedia.co.uk/York-Hotels-The-Sidings.h18157901.Hotel-Information) > > [Sandburn Hall Hotel](https://www.expedia.co.uk/York-Hotels-Sandburn-Hall-Hotel.h67360173.Hotel-Information) > > [The Crown Inn, Roecliffe](https://www.expedia.co.uk/York-Hotels-The-Crown-Inn.h31935976.Hotel-Information) > > [Yorkway Motel](https://www.expedia.co.uk/York-Hotels-Yorkway-Motel.h23470003.Hotel-Information) > > [The Lime Tree Inn](https://www.expedia.co.uk/York-Hotels-The-Lime-Tree-Inn.h57571579.Hotel-Information) > > [The George Hotel Easingwold](https://www.expedia.co.uk/York-Hotels-The-George-At-Easingwold.h4001926.Hotel-Information) > > [Lastingham Grange](https://www.expedia.co.uk/York-Hotels-Lastingham-Grange.h2798553.Hotel-Information) > > [Kings Head Hotel](https://www.expedia.co.uk/York-Hotels-Kings-Head-Hotel.h1383603.Hotel-Information) > > [Grosvenor Pulford Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-Grosvenor-Pulford-Hotel-Spa.h790572.Hotel-Information) > > [Newburgh House Bed & Breakfast](https://www.expedia.co.uk/York-Hotels-Newburgh-House-Bed-Breakfast.h4329341.Hotel-Information) > > [The Forresters Arms Kilburn](https://www.expedia.co.uk/York-Hotels-The-Forresters-Arms-Kilburn.h4190797.Hotel-Information) > > [University of York, James College - Campus Accommodation](https://www.expedia.co.uk/York-Hotels-University-Of-York.h30551433.Hotel-Information) > > [Orchard Lodge, Exclusive Log Cabin, York riverside village 2m P+R, 4m city walls](https://www.expedia.co.uk/York-Hotels-Orchard-Lodge.h22195615.Hotel-Information) > > [DoubleTree by Hilton Hotel and Spa Chester](https://www.expedia.co.uk/Chester-Hotels-DoubleTree-By-Hilton-Hotel-And-Spa-Chester.h527788.Hotel-Information) > > [Plum and Partridge Inn](https://www.expedia.co.uk/York-Hotels-Plum-And-Partridge-Inn.h19143770.Hotel-Information) > > [The Durham Ox](https://www.expedia.co.uk/York-Hotels-The-Durham-Ox.h2275866.Hotel-Information) > > [Hollicarrs - Honeycomb Lodge](https://www.expedia.co.uk/York-Hotels-Hollicarrs-Honeycomb-Lodge.h45364920.Hotel-Information) > > [Brickfields Farm](https://www.expedia.co.uk/York-Hotels-Brickfields-Farm.h6120838.Hotel-Information) > > [Cave Hotel & Golf Resort](https://www.expedia.co.uk/Faversham-Hotels-Cave-Hotel-Golf-Resort.h33410673.Hotel-Information) > > [The Parsonage Hotel & Spa](https://www.expedia.co.uk/York-Hotels-The-Parsonage-Hotel-Spa.h554901.Hotel-Information) > > [Aldwark Manor Estate](https://www.expedia.co.uk/York-Hotels-Aldwark-Manor-Estate.h796069.Hotel-Information) > > [The Royal Oak Inn](https://www.expedia.co.uk/York-Hotels-The-Royal-Oak-Inn.h6942092.Hotel-Information) > > [Lakes Hotel and Spa](https://www.expedia.co.uk/Windermere-Hotels-Lakes-Hotel-And-Spa.h901040.Hotel-Information) > > [The Fairfax Arms](https://www.expedia.co.uk/York-Hotels-The-Fairfax-Arms.h14699353.Hotel-Information) > > [The Bay Horse Inn](https://www.expedia.co.uk/York-Hotels-The-Bay-Horse-Inn.h17334089.Hotel-Information) > > [Ye Olde Red Lion](https://www.expedia.co.uk/York-Hotels-Ye-Olde-Red-Lion.h9242958.Hotel-Information) > > [The Crown - Hutton le Hole](https://www.expedia.co.uk/York-Hotels-The-Crown.h39483554.Hotel-Information)