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Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Guest reviews

4.2 out of 5 Very good
121 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Pet Friendly
Restaurant
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationDuncombe Park4 min walk
Popular LocationCleveland Way4 min walk
Popular LocationHelmsley Arts Centre1 min drive
AirportDurham (MME-Teesside Intl.)62 min drive

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  • Single Room

    Room amenities

    • 194 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room
  • Deluxe Double Room

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room
  • Superior Double Room

    5/5 guest room rating

    Room amenities

    • 452 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Double Room
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite
  • Classic Double Room

    4.5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room
  • Deluxe Double or Twin Room

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Double or Twin Room
  • Classic Double or Twin Room

    4.7/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsClassic Double or Twin Room

About this area

Helmsley

Located in York, The Black Swan at Helmsley is in a rural location. Castle Howard and Duncombe Park are local landmarks, and some of the area's activities can be experienced at Cleveland Way and Ampleforth College Golf Club. Flamingo Land Theme Park and Zoo and Ampleforth Abbey are also worth visiting. Guests love the hotel's central and quiet location.
Visit our Helmsley travel guide
View in a map
Popular Location

What's nearby

  • Duncombe Park - 4 min walk
  • Cleveland Way - 4 min walk
  • Helmsley Castle - 5 min walk
  • Hemsley Walled Garden - 7 min walk
  • Helmsley Arts Centre - 1 min drive

Getting around

  • Pickering Station - 22 min drive
  • AirportDurham (MME-Teesside Intl.) - 62 min drive

Restaurants

  • Beadlam Grange Farmshop & Tearoom - 3 min drive
  • The Star Inn - 5 min drive
  • The Pheasant - 5 min drive
  • The Fairfax Arms - 9 min drive
  • George & Dragon - 9 min drive

About this property

The Black Swan at Helmsley

4-star hotel, walk to North York Moors National Park
A restaurant, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, a 24-hour front desk and free newspapers. All 45 rooms offer free WiFi, coffee makers and TVs with digital channels. Other amenities available to guests include free bottled water, hairdryers and phones.
The Black Swan at Helmsley offers 45 forms of accommodation with complimentary bottles of water and coffee/tea makers. Digital televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of We're Good To Go (UK)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free full breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Conveniences

  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone

See similar properties

Policies

Check-in

Check-in between 2:30 PM and 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 7.50 per pet, per day
Dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 7.50 per pet, per day
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley York
The Black Swan at Helmsley Hotel
The Black Swan at Helmsley Hotel York

Frequently asked questions

Can I cancel my reservation for free at The Black Swan at Helmsley and receive a full refund?
Yes, The Black Swan at Helmsley offers free cancellation on select room rates, because flexibility matters! Please refer to The Black Swan at Helmsley cancellation policy on our site for more details about any exclusions or requirements.
Is The Black Swan at Helmsley pet-friendly?
Yes, dogs are allowed at this property. There's a fee of GBP 7.50 per pet, per day.
How much is parking at The Black Swan at Helmsley?
Self-parking is free at this property.
What time is check-in at The Black Swan at Helmsley?
Check-in is from 2:30 PM to 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). Late check-in is available during limited hours.
What time is check-out at The Black Swan at Helmsley?
Checkout is at 10:30 AM. Late checkout is available for GBP 25 (subject to availability).
Where is The Black Swan at Helmsley located?
Situated in a rural location, this hotel is steps away from Helmsley Arts Centre and North York Moors National Park. Duncombe Park and Cleveland Way are also within 5 minutes.
4.2
Very good
121 reviews
5 - Excellent
60
4 - Good
39
3 - Okay
16
2 - Poor
4
1 - Terrible
2

4.4/5

Cleanliness

4.5/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
All still a bit strange in this COVID era. The staff do their best though. Like many old coaching inns they are difficult to maintain and some refurbishment is required. The bathroom of room 14 is in need of a refit. Dinner was excellent. Breakfast was disappointing (no self service because of covid)
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Stayed 1 night in Jul 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
Lovely location in the centre of Helmsley. Dog friendly. Great food.
Stayed 1 night in Jul 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Great location but the property is a little tired, I wasn’t happy with our allocated room so we had to swap rooms, whilst this was inconvenient it was handled well by the staff.
Stayed 1 night in Mar 2020
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