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Reviews of Crown Hotel

3.5 out of 5
Crown Hotel
Horsefair, Boroughbridge, 17 miles from York, York, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 257 reviews" "
Rating 8 - Good. 101 out of 257 reviews" "
Rating 6 - Okay. 22 out of 257 reviews" "
Rating 4 - Poor. 10 out of 257 reviews" "
Rating 2 - Terrible. 1 out of 257 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Shame about check out
This hotel is great and we couldn’t fault our stay until check out time..... we had already paid for the hotel prior to our stay yet we were asked to pay again for the room! Apparently the hotel has recently changed hands and there is some issue with the accounts transferring over so the hotel isn’t currently receiving the payments people are paying ( going to the old company). We politely explained that this was not our issue and we wouldn’t be paying for the room twice!! This just put a negative spin on our stay but otherwise the hotel and stay was excellent!
Stayed 2 nights in Feb 2022

8/10 Good

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Rachel

Stayed 1 night in Feb 2022

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon being met at reception Dawn the host was fantastic
Stayed 1 night in Jan 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, thanks for everything!
The stay was brilliant, straight away everything was clearly explained to us and we were offered how much we wanted room service die to CoVid restrictions. Personal was just amazing. Rooms are big and so are beds, all very comfortable and functional. Rooms look a bit old style but it makes total sense with a building that is a few hundred years old. Maybe only downside was sound insulation is not great, so we cloud hear other guests like they were in the room with is!
Stayed 4 nights in Dec 2021

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff deserve a bonus
Beautiful quaint hotel, well maintained, the staff and service at breakfast were amazing, plenty of them going the extra mile to be helpful, and friendly. Food excellent. Room was spotless. We will definitely try to book here again if we return to the area, no where else comes close. Well done Best Western, the staff here know how to run a hotel!!
Stayed 1 night in Dec 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We haven’t stopped at the crown before but we would definitely stop again. The staff are very friendly and the restaurant is clean and inviting and the food was great.
Stayed 1 night in Dec 2021

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little break.
Everything good, food excellent, nice facilities, would have liked a trooey left with extras for the room( coffee,milk, loo rolls etc) ad the cleaner was not able to come and replenish. Staff alk friendky and helpful. Would stay again.
Stayed 3 nights in Dec 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
The breakfast was good quality and fair choice. The gym and leisure facilities were excellent.. Room comfortable and staff helpful I have paid a lot more than this for a worst hotel I will be using this again for business travel.
Stayed 2 nights in Dec 2021

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the Crown Hotel
Great reception when we arrived at the Crown Hotel, Dawn was very helpful and friendly and funny!! Our room was lovely, clean, comfortable and the bathroom was lovely and clean too. Breakfast was excellent. All the staff we spoke to was friendly and helpful nothing was too much trouble, they all went above and beyond to make our stay great. Didn’t want to leave!
Stayed 1 night in Dec 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay. Very friendly and helpful staff in a clean, comfortable hotel. Would certainly recommend.
Stayed 3 nights in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very helpful, very clean and surprisingly spacious. Good facilities and good location
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Lovely old building, great staff, good food and a clean and comfortable room. Recommend you visit if in the area.
Stayed 1 night in Nov 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get together
Lovely hotel staff very friendly and helpful. Facilities on site were excellent. Good food and service could not ask for more.
Stayed 1 night in Oct 2021

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown hotel
Stayed 4 nights in Oct 2021

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night but could not fault it. Our room was 82 and tucked away at the end of the corridor so lovely and peaceful with no one passing our room. Leisure facilities were lovely too although we didn’t use the pool it looked very nice. We did use the gym which was clean. Would definitely stay again
Stayed 1 night in Oct 2021

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were excellent we went swimming before having an exceptional evening meal the choice for evening and breakfast was very good
Stayed 1 night in Oct 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, a very enjoyable stay
Stayed 1 night in Oct 2021

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Lovely place staff very friendly
Stayed 2 nights in Oct 2021

4/10 Poor

Julia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mediocre hotel but staff very helpful. Dated decor and breakfast not great/ no freshly made scrambled egg despite the breakfast being made to order.
Stayed 1 night in Sep 2021
Response from Tracey on 29 Sept 2021
Dear Julia Thank you for your review after staying with us. I am so sorry you found the Hotel mediocre but it is good to read our team were helpful to you. Sorry our breakfast was not to your liking, my apologies. I would like to re assure you our eggs are purchased free range and cooked to order every time we place a check for food It would be lovely to see you again Kind regards Tracey Manager

8/10 Good

Paul

Stayed 1 night in Sep 2021

10/10 Excellent

Maureen

Stayed 1 night in Sep 2021

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is best described as homely, is it amazing 5 star? No but the hotel staff are amazingly helpful quite possibly the nicest hotel staff we have met. Nice little gym, decent sized bedroom and bathroom, nice food like you’d expect when it says pub food. Stay again? Absolutely
Stayed 1 night in Sep 2021

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the enjoyable break.
Great hotel, lovely friendly staff, food was very good, pool, sauna and steam room made the 2 night break in a very nice part of the country just what we needed.
Stayed 2 nights in Aug 2021

8/10 Good

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very good throughout. Not cheap though.
Stayed 2 nights in Aug 2021

8/10 Good

Grenville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop for overnight.
Reception staff friendly and helpful. Family room spacious and plenty for room for three adults. Really enjoyed the pool facility on an overnight stop. Breakfast ok but not the coffee! Recommend tea instead.
Stayed 1 night in Aug 2021

8/10 Good

Martins

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay. Stayed with family, room average. No bads really. Very nice staff, from management to staff in restaurant, very helpful and positive. Made our stay much much better. Nice swimming pool with Sauna. Very relaxing. Yes, we would definitely stay here again. And by the way, food in restaurant is amazing. Recommended.
Stayed 1 night in Aug 2021

8/10 Good

Liam

Liked: Cleanliness, property conditions & facilities, room comfort
May appear negative but it’s overall appreciative
This is a lovely somewhat eccentric hotel with a local charm. Room 30, ours, really should be avoided as it is on the top of the first floor stairs, with fire doors to the left and right. Every late arrival and early morning departure awakens you. They hotel is on a very busy road so noise intrusion is also dire. Nonetheless as stated the hotel has a lovely eccentricity with pleasant staff, a good pool and good car park. The bar prices were very good and we ate there the last and evening food was pleasant. My partner liked the hotel’s more than me, but overall I didn’t dislike it. To improve provide additional tea, coffee etc to customers staying more than a night e.g. left outside their door, during Covid 19 restrictions. Move the TV in the room as it was only available to see from the bed, despite the room having a lovely table and chairs seating area.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend break
Very friendly and helpful staff. The leisure facilities were excellent and easy to access. Bath was rather small which also limits the shower space, so may be worthwhile to consider the larger room options. Overall, a thoroughly enjoyable experience.
Stayed 3 nights in Aug 2021

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a decent price
For the price, this was a good hotel, well situated, 25 mins from York. Our room for 3 was massive and very comfortable, the only issues were the lighting in general was quite dim and the bathroom tiles were a little mouldy and uninviting. Cooked Breakfast was good, basic selection of cereals etc but ceetainly enough to have a good breakfast. Some staff were lovely, one not quite so friendly or approachable!! Not enough tea and coffee in thw room but available on request. Overall, would definitely stay again if in the area. On
Stayed 3 nights in Aug 2021

6/10 Okay

Martin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lacklustre hotel in need of TLC
It’s an old historic hotel, the decor is very dated and could do with a refresh, however the hotel is clean. We stayed in a standard double with en suite. Because of the CV restrictions the room was not serviced , if you need any tea/ coffee, loo roll or fresh towels ask at reception and they are happy to help. Our bedroom was average, my wife thought it was small, the bathroom was ok, bath was a little small but plenty of hot water. There is no air con in the room the windows are sash type and did not stay open without being propped up. The rooms face a busy road and this became noises about 6am. Breakfast was really good with good service by some of the staff. The evening menu is not great, we eat there our first night and it was not great, we did not eat there again, the prices were a bit expensive but not excessive.There are some really nice pubs 5 mins walk away that do much better food. We did not use the leisure facilities but the pool looked nice. They are using some of the car park as an outside bar area, which limits parking. Finally the staff, most of them were great, especially the younger ones in the restaurant, even the cleaners were friendly and helpful, but there was a male member of staff possibly a manager with no personality or people skills borderline rude. We stayed 3 nights, and it was no more than just OK, would we stay there again, well that’s easy, NO
Stayed 3 nights in Aug 2021

6/10 Okay

Foroozan

Disliked: Property conditions & facilities
Good pool and sauna
Needed modernisation, compared to money paid. The pool and sauna facility was very good.
Stayed 1 night in Aug 2021

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Nice but....
Overall, nice hotel, service excellent, however window in room was painted shut so unable to air room, very uncomfortable for first few nights when temperatures were 29 degrees plus, one small fan in room.
Stayed 4 nights in Jul 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Tracey on 26 Jul 2021
Dear Anne Thank you for your scoring after staying with us. It is much appreciated Regards Tracey

6/10 Okay

Dean

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Most staff were friendly and helpful, although the staff member in the gym was rude. Room clean but extremely hot due to no air con. Breakfast was nice with the exception of the salmon which was very tough. Overall nice hotel with room for improvement.
Stayed 1 night in Jul 2021
Response from Tracey Campbell on 25 Jul 2021
Dear Dean Thank you for your comments, they are appreciated. I am shocked you thought a member of the team to be rude - I will certainly look into this further. We do not have air conditioning but we have placed fans in all wardrobes to help add air supply. My apologies your salmon was tough, we will take this up with our fish supplier. We do hope to see you again and soon Regards Tracey

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday break
A nice hotel perfect location for us. Would have been nice to have aircon in room as hot that evening...
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and food
The staff at this hotel are amazing and so is the food. The rooms are spacious and well equipped. If I could make some recommendations they would be very small. It would be good if there was a time that the pool was for residents only as most of the time there are children having lessons. Also it would be nice if the tea and coffee in the room could be replenished. I wouldn’t hesitate to stay there again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown
A lovely friendly hotel with good food and nice pool and leisure facilities
Stayed 2 nights in Jun 2021

8/10 Good

RICHARD

Liked: Cleanliness, property conditions & facilities, room comfort
Quick booking in process. Excellent swimming pool and sauna. Tasty cooked breakfast. Food was slow to serve in the evening, was over-priced and not the best
Stayed 3 nights in Jun 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great with friendly staff
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in Jun 2021

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for little break
The Crown is ideally placed for trips to York, Ripon, Knaresborough etc. Could not fault hotel for comfort & cleanliness. Pool facilities were fantastic. All staff were very friendly and helpful, especially Dawn on reception, she gave us such a warm welcome when we arrived and explained everything very clearly. We stayed 2 nights bed & breakfast, breakfast was spot on. We ate in the restaurant on the Saturday and have to say found it very disappointing - While the presentation of the meal was nice, the cutlery given was not able to cut the gammon of one meal and the lamb of the other meal wasn’t just pink it was very bloody and again the knife given wouldn’t cut the meat. We would definitely stay at the Crown again, but would think twice before eating in restaurant.
Stayed 2 nights in May 2021

6/10 Okay

Joanna

Travelled with family
Liked: Room comfort
Ok but too expensive
Beautiful 13th century building in a lovely town. Unfortunately I don’t think that it is worth £315 for two nights stay. Breakfast was very basic with almost not existing continental buffet. When we started our breakfast, orange and apple juices containers were empty and weren’t refilled at all, but cooked breakfast was nice. Staff seemed friendly, bed was comfortable but room needs a bit of updating. I would only stay over there again if room was at least £100 cheaper.
Stayed 2 nights in May 2021