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Reviews of Congress Hotel

3 out of 5
Congress Hotel
Carrefour Golf, Yaoundé

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 9 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

LUMEN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the Embassies
Stayed 1 night in Nov 2021
Response from The Reservation Team Manager on 27 Dec 2021
Thank you for your feed back, Your satisfaction is our priority. Merry Christmas and happy new year

8/10 Good

Tudor

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2021
Response from Le Responsable des Réservations on 27 Sept 2021
Cher Tudor, Merci pour votre feedback Votre satisfaction est notre priorité.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Congress Hotel
Wonderful hotel, amazing stay eventhough a little isolated.
Stayed 2 nights in Nov 2018
Response from The Reservation Team Manager on 15 Nov 2018
Dear Anna, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business stay
A business trip to Yaounde - in the nearby Embassy area - out of the way for taxis - but I had a driver. Good service - friendly staff - even when the hotels.com booking had not come through when I checked in. They were still helpful. The telephone number on hotels.com is not working - they have a different one now!! So be aware. Food was great - saladfs good - breakfast was adequate. Towels in room are very small!! And no views so to speak of - as windows are there - but not see through
Stayed 3 nights in Oct 2018
Response from The Reservation Team Manager on 11 Nov 2018
Dear Grant, We're happy you were satisfied in our property. Your observation are taken into account. Thank you for letting us know.

8/10 Good

Andre-Guy

Liked: Cleanliness, property conditions & facilities, room comfort
They don't use online payment. I had to pay cash after booking with hotels. Com
Response from The Reservation Team Manager on 11 May 2018
Dear Andre, We're happy you were satisfied in our property. Your observations are taken into account. Thanks for letting us know.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
problems
When we booked the hotel, the listed amenities included free buffet breakfast. So after we ate the breakfast, we got presented with a bill--we tried to explain that according to our booking, the breakfast was complimentary, but the server insisted that we needed to pay and then take up the issue with the reception desk. So we paid the server, and went to the receptionist, and showed her the black and white of our reservation in which it was printed that the buffet breakfast was included--and she said she was NOT responsible for what EXPEDIA advertised. She was less than optimal--no solution or apology was offered--so we were just stuck. Then when we checked out the last morning--the desk attendant followed us to the car, wanting to know if we had paid our bill. We explained that we had paid to Expedia on line--and had verified that when we checked in--but he kept pushing and interrogating. We finally gave up and drove away. The free internet was not working. There were plumbing issues--when you take a shower, it does not drain properly, flooding the bathroom floor. Towels are skimpy. And the uninvited guest was a large cockroach. The location was good for us, but the overall experience was disappointing. The advertised amenities of a hotel should correspond to the services provided. It is unfair to advertise complimentary breakfast and then charge for it. The staff need customer service training.
Stayed 2 nights in Nov 2017
Response from The reservation team Manager. on 20 Nov 2017
Thank you for your feedback, we're sorry you experienced such disappointing issue in our property. we're working hard to solve that issue. Thanks for letting us know.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

REL, wheelersburg, Etats-Unis d'Amérique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
It was wonderful. I stayed for one day but i really recommend the staff that tried to help me with my problem
Response from The reservation team. on 21 Mar 2017
Thank you for your feedback, we will be happy to welcome you again. Your satisfaction is our priority. Regards, The reservation team.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant and comfortable stay
My stay was pleasant and the hotel provided value for money. The rooms were neat and clean. The staff were friendly and did their best to assist during my stay. In terms of the other options available, this hotel was certainly the best option available.

6/10 Okay

GAELLE FLAURE

Like
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from The Reservation Team Manager on 28 Feb 2019
Thank you for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

Yves

Liked: Cleanliness, staff & service
Déçu
Environnement de banlieue, pas d'ascenseur, pas de wifi permanent: bon pour des vacances mais pas pour affaires, je suis allé dans un autre hôtel à mi-séjour
Stayed 8 nights in Nov 2017
Response from Hotel La Falaise on 4 Dec 2017
Cher Yves, Nous sommes désolés que vous n'ayez pas trouvé satisfaction dans notre établissement. Nous faisons de notre mieux pour résoudre les problèmes que vous avez rencontré, merci de nous en avoir fait part.

8/10 Good

michel

Liked: Cleanliness, property conditions & facilities
Hôtel sympa et calme
Hôtel sympa un peu en retrait et calme, les restaurants sont cependant loin mais l'hôtel dispose de son propre restaurant sur place.Le personnel est arrangeant et sympathique mais gagnerait à être plus souriant.
Response from General Manager on 25 Nov 2016
Merci pour votre feedback, vos observations ont été prises en compte. Votre satisfaction est notre priorité. Cordialement, l'équipe de réservation.