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"Lobby was ice cold even staff complained about how cold the lobby is. Staff Vicki and Justin were amazing staffs who attended to my questions and provided assistance. "

"The rooms are quite spacious, unlike the ones in NA or Europe. The staff were very attentive. We had a problem with our room upon checkin and luckily the front desk staff Anna was able to resolve it quickly and offered proper compensation which we really appreciate. One other thing I enjoyed was the breakfast. My favorites are the rice noodle soup, the yogurt and the egg tarts. "