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Reviews of Marco Polo Xiamen

5 out of 5
Marco Polo Xiamen
8 Jianye Road, Siming District,, Xiamen, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 346 reviews" "
Rating 8 - Good. 140 out of 346 reviews" "
Rating 6 - Okay. 26 out of 346 reviews" "
Rating 4 - Poor. 7 out of 346 reviews" "
Rating 2 - Terrible. 2 out of 346 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom is large and clean , although it is a bit outdated. All the staffs here are very helpful and polite ( including the duty managers ).
Stayed 2 nights in Feb 2024
Response from Jean-Philippe Jacopin 总经理 on 5 Mar 2024
Dear guest, we are honored to learn that you have spent a wonderful time in the hotel, and we appreciate your recognition of the hotel's room hygiene and staff . Your recognition is our pursuit, we will continue to create a more warm and comfortable experience for you and other guests.-- Jean-Philippe Jacopin General Manager

8/10 Good

Ling Fung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in Feb 2024

8/10 Good

LI-QIN

Stayed 2 nights in Dec 2023
Response from Jean-Philippe Jacopin 总经理 on 9 Jan 2024
尊敬的贵宾,感谢您选择入住厦门马哥孛罗东方大酒店,酒店位于湖滨北建业路,地处厦门金融中心,坐落于风景秀丽的筼筜湖畔及白鹭观测点,交通出行便利,距著名咖啡一条街及酒吧一条街仅一步之遥,距离厦门高崎国际机场及城市商业区仅需20分钟车程,是商旅及亲子宾客下榻的首选。真诚期待在不久的将来,您再度光临厦门马哥孛罗东方大酒店。—— Jean-Philippe Jacopin 总经理

8/10 Good

Hongli

Stayed 2 nights in Sep 2023
Response from Jean-Philippe Jacopin 总经理 on 9 Oct 2023
尊贵的宾客,感谢您选择厦门马哥孛罗东方大酒店!您的反馈就是我们不断进步的动力,我们将继续努力为宾客打造一个温馨舒适的环境!再次感谢您宝贵的分享,真诚期待您再次光临并入住!——Jean-Philippe Jacopin总经理

10/10 Excellent

Spiros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely staff.Thank you.
Stayed 9 nights in Aug 2023
Response from Karen You Director of Rooms on 30 Aug 2023
Dear guest, thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Karen You Director of Rooms on 30 Aug 2023
Dear Guest, Thank you very much for your kind feedback with full score on your recent stay and experience at Marco Polo Xiamen. We are thrilled and delighted to see that you truly enjoyed your stay with us. We look forward to welcoming you back to Marco Polo Xiamen in the very near future.

10/10 Excellent

Thi Phuong Thao

Stayed 2 nights in Jun 2023
Response from Marcopolo Hotel on 19 Jul 2023
Dear guest, thank you for your perfect praise! We are honored to know that you are satisfied with your stay! The hotel is surrounded by food Linli, French, Japanese, Italian, Western, Spanish, Yunnan, Taiwanese, various seafood restaurants, local snacks, and the most delicious and beautiful Vietnamese food Qiyue restaurant. We will continue to create a more welcoming and comfortable stay for you and other guests.

10/10 Excellent

Kuo Chiang

Liked: Cleanliness, staff & service, property conditions & facilities
Great service !
Stayed 1 night in May 2023
Response from Jean-Philippe Jacopin 总经理 厦门马哥孛罗东方大酒店 on 24 May 2023
尊敬的贵宾,感谢您的满分好评!得知您对此次入住满意让我们倍感荣幸!酒店周边美食琳立,法餐、日料、意大利菜、西餐、西班牙菜、泰国菜,云南菜、台湾菜,各式海鲜餐厅,本地小吃,还有全厦门最好吃又貌美的越南菜雀越餐厅。我们将持续为您及其他宾客创造更加温馨舒适的入住体验。

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間灰尘比較大,包括窗簾,床單,地毯,應該加強吸塵清潔
Stayed 6 nights in Apr 2023
Response from Jean-Philippe Jacopin 总经理 厦门马哥孛罗东方大酒店 on 23 Apr 2023
敬的贵宾,感谢您的满分好评!同时您反馈的房间卫生问题我们已经反馈客房经理加强整改。我们将持续为您及其他宾客创造更加温馨舒适的入住体验。真诚期待您的再次光临!

10/10 Excellent

Xing

Stayed 1 night in Feb 2022
Response from Manager on 8 Aug 2022
尊敬的贵宾, 感谢您选择厦门马哥孛罗东方大酒店并留下宝贵的五星好评!您对本次入住体验的满意是我们的荣幸和动力。很荣幸得到您的高度评价,我们备受鼓舞!十分期待您再次莅临!Jean-Philippe Jacopin 总经理 厦门马哥孛罗东方大酒店

8/10 Good

DR BRAST

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Maria Huang Director of Rooms on 10 Feb 2022
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying and service with us. Providing guest with a comfortable environment and best service have always been our goal and commitment. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Maria Huang Director of Rooms

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Maria Huang Director of Rooms on 10 Feb 2022
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with usand taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying and service with us. Providing guest with a comfortable environment and best service have always been our goal and commitment. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Maria Huang Director of Rooms

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Marco Polo is located in a great area, the breakfast has a wide variety of foods. Staff were very friendly and the pool and gym areas are fantastic.
Stayed 3 nights in Jun 2021
Response from Director of Rooms Marco Polo Xiamen on 22 Jun 2021
Dear Mr. Aden, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying and breakfast & pool with us. Providing guest with a comfortable environment and best service have always been our goal and commitment. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great location good breakfast
Stayed 4 nights in Apr 2021
Response from Maria Huang Rooms Division Manager on 7 May 2021
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us, especially the location and breakfast. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
I absolutely loved this hotel. Yes, it’s dated, but it’s absolutely charming. An AMAZING club level, great location, and good amenities. I’d absolutely stay there again!
Stayed 3 nights in Apr 2021
Response from Rooms Divisoin Manager on 22 Apr 2021
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments of Club floor, location & amentities with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Chen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Staff Great Location Great Pool
Super and friendly staff. So welcoming and the area is delightful. Joan, one of the breakfast chefs went above and beyond by making extra pancakes and helping to make sure I had everything I asked for for breakfast. A good hotel gym and sauna with the pool make it a lovely place to stay in a pleasant city.
Stayed 2 nights in Nov 2020

10/10 Excellent

Yujie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unforgettable experience!
Absolutely wonderful experience, after we check out on Saturday, we left our luggage at the hotel In the morning and plan to take it before Heading to airport. It was so hot and when we back to hotel, we are sweating from head to toe, their reception staff : Crystal was so nice to offer us to use their shower room at the swimming pool. Ready a feeling of home. We definitely back again.
Stayed 1 night in Aug 2020
Response from Rooms Divison Manager on 20 Oct 2020
Dear guest, warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and have pleasant stay with our staff.Your compliment of our colleague Crystal had been well received. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Good stay
Great hotel but a little dated. Overall is was a good stay and i’d stay again. They do need to police people wearing masks etc at breakfast. They gave out masks and plastic gloves but didn’t make sure people wore them. Pretty pointless giving them out of people don’t use them. Pool area is very good and staff are very attentive.
Stayed 6 nights in Aug 2020
Response from Rooms Division Manager on 24 Aug 2020
Dear Guest, warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us and the compliments of Pool area & staff. Thank you for your finding during breakfast time and our colleagues had been reminded to make sure guest use the Mask & Plastic gloves when taking the food. We are look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Celine Zhang on 10 Aug 2020
Dear Guest, Thank you for your review. We hope to welcome you back soon! Yours Sincerely, Celine Zhang Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and great room. The mattress is a bit old and springy.
Stayed 2 nights in Jan 2020
Response from Celine Zhang on 3 Feb 2020
Dear Guest, Thank you for taking the time to review your stay at Marco Polo Xiamen. We aim​ to exceed guest expectations every day. Guest feedback is taken seriously here. we can assure you that your comments have been forwarded to our Housekeeping team. we hope to welcome you back soon and will ensure that your stay will be perfect with us every day. Yours Sincerely, Celine Zhang Front Office Manager Marco Polo Xiamen

8/10 Good

Rob

Liked: Cleanliness, staff & service, room comfort
Almost a 10
Excellent service, beautiful lobby, nice restaurants and Starbucks on site. Bed was nice and comfortable, only negative is room is dated, especially bathroom. Old hardware, shower not good, could use upgrade to rooms and would be a 10 property!
Stayed 3 nights in Jan 2020
Response from Celine Zhang on 29 Jan 2020
Dear Guest, Thank you for taking the time to review your stay at Marco Polo Xiamen. We aim​ to exceed guest expectations every day. Guest feedback is taken seriously here. we can assure you that your comments have been forwarded to our Hotel Management team. we hope to welcome you back soon and will ensure that your stay will be perfect with us every day. Yours Sincerely, Celine Zhang Front Office Manager Marco Polo Xiamen

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4 night stay!
Stayed there 4 nights prior to Christmas break. Super friendly staff the moment you arrived at hotel. Great dining options in the area with a good mix of western and Asian food. The dining within the hotel was great, we had teppanyaki, Thai food. Wish the Christmas music/presence is a little louder, but I definitely understand maybe other local customers might not celebrate Christmas. Overall a great stay. Will come again:)
Stayed 4 nights in Dec 2019
Response from Celine Zhang on 30 Dec 2019
Dear Guest, Thank you so much for this wonderful review, we are so pleased to hear your kind comments. we pride ourselveseon your service levels at Marco Polo and it's so great to see we were able to deliver a great stay for you. we do hope to welcome you back in the near future. Your sincerely

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Celine Zhang on 10 Nov 2019
Dear Guest, Thank you for your review. We hope to welcome you back soon! Yours Sincerely, Celine Zhang Front Office Manager

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Celine Zhang on 10 Nov 2019
Dear Guest, Thank you for your review. We hope to welcome you back soon! Yours Sincerely, Celine Zhang Front Office Manager

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Celine Zhang on 6 Nov 2019
Dear Annette, Thanks for the great rating! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting again soon, we'd love to have you back! Yours Sincerely, Celine Zhang Front Office Manager Marco Polo Xiamen

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Marco Polo is the best location in Xiamen and the hotel is very nice.
Stayed 1 night in Oct 2019
Response from Celine Zhang on 6 Nov 2019
Dear Guest, Thank you so much for this wonderful review - our team will be pleased to hear your kind comments. We pride ourselves on our service levels at Marco Polo Xiamen and it is great to see we were able to deliver a great stay for you. We do hope to welcome you back in the near future. Yours Sincerely, Celine Zhang Front Office Manager

10/10 Excellent

Jim, Langley, BC CANADA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. The staff were very kind and quick on their requirements, the room was very clean and everything needed for the trip was in place.
Stayed 2 nights in Oct 2019
Response from Rooms Division Manager on 4 Nov 2019
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the ‘venerable statesman’ hotels of Xiamen
Impressive hotel inside, with vast open internal space up to the 7th floor ceiling, and the rooms all built around that. However this can mean that if you get a room on the opposite side of the internal ‘courtyard’ to the lifts, it can be a bit annoying walking around the edge of this vast open space to get to your room! I guess the hotel was built 20-30 years ago when land wasn’t such a premium in Xiamen, as it is literally wasted space. Amazing Japanese restaurant on 1st floor with brilliant teppanyaki menus. The breakfast buffet is pretty extensive and you will find plenty there to enjoy. Rooms are very nice, although feel slightly dated compared to a brand new hotel in China. It’s about 20-40 mins by taxi to airport, depending on traffic and time of day.
Stayed 2 nights in Oct 2019
Response from Celine Zhang on 2 Nov 2019
Dear Andrew, Thank you for your stay and taking the time to share your experience. We are so glad you had an enjoyable stay and look forward to welcoming you back. Yours Sincerely, Celine Zhang Front Office Manager

4/10 Poor

david

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, old and tired hotel
Great staff but an old hotel. In my room I could hear pipes clanging when guests in the room above me showered. I could hear people talking the room next door and above and in general, the room are just old and tired. I travel a lot with work and I can safely say it’s no longer a 5 star hotel.
Stayed 2 nights in Oct 2019
Response from Celine Zhang on 2 Nov 2019
Dear David, We are disappointed to hear that your stay was not to your liking. We aim to exceed guest expectations every day. Guest feedback is taken very seriously here, and we can assure you that your comments have been forwarded to our Hotel management team. We hope to welcome you back soon and will ensure that your stay will be perfect with us in every way. Yours Sincerely Celine Zhang Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 9 day stay-friendly staff who remembered you and everything you require in the way of comfort and convenience. The location is perfect with walks available around the lake and shops/restaurants on the streets behind the hotel. The only criticism was the over eager pool attendant watching me swim and offering me a lifejacket.
Stayed 9 nights in Oct 2019
Response from Celine Zhang on 24 Oct 2019
Dear Guest, Thank you for your stay and taking the time to share your experience. We are so glad you had an enjoyable stay and look forward to welcoming you back. Yours Sincerely, Celine Zhang Front Office Manager Marco Polo Xiamen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Celine Zhang on 16 Oct 2019
Dear Guest, Thank you for your review. We hope to welcome you back soon! Celine Zhang Front Office Manager

6/10 Okay

Sau Hing

Liked: Cleanliness, room comfort
More to improve
Staff at counter should be more friendly. It may be their way of communication, but for a 4 star hotel, more courtesy ie expected. The room decoration and facilities are s bit outdated.
Stayed 1 night in Oct 2019
Response from Celine Zhang on 16 Oct 2019
Dear Guest, We are disappointed to hear that your stay was not satisfactory. We aim to exceed guest expectations every day. Guest feedback is taken very seriously here, and we can assure you that your comments have been forwarded to our operations team. Please feel free to reach out to us directly with any questions, comments or suggestions you may have. We hope to welcome you back soon and will ensure that your stay will be perfect with us in every way. Celine Zhang Front Office Manager

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from 行政办公室 on 19 Sept 2019
尊敬的贵宾: 感谢您选择入住厦门马哥孛罗东方大酒店! 我们非常荣幸地得知您对此次入住感到满意。感谢您对我们酒店的大力支持与肯定。我们会将您的积极反馈同我们的团队进行分享,鼓励大家继续努力,持续为您及其他宾客创造更加温馨舒适的入住体验。 真诚期待在不久的将来欢迎您再度光临厦门马哥孛罗东方大酒店。 祝您工作顺利,生活愉快! 祝商祺!

8/10 Good

Scarlett, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Executive Office on 12 Sept 2019
Dear Honored Guest, 尊敬的贵宾: Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. 感谢您选择入住厦门马哥孛罗东方大酒店! 我们非常荣幸地得知您对此次入住感到满意。感谢您对我们酒店的大力支持与肯定。我们会将您的积极反馈同我们的团队进行分享,鼓励大家继续努力,持续为您及其他宾客创造更加温馨舒适的入住体验。再次感谢您的宝贵建议与分享。 We look forward to welcoming you back to Marco Polo Xiamen in the very near future. 真诚期待在不久的将来欢迎您再度光临厦门马哥孛罗东方大酒店。 Yours sincerely, 最诚挚的问候!

6/10 Okay

Verified traveller

Business traveller
not bad, breakfast taste good also.
Stayed 2 nights in Aug 2019
Response from Executive Office on 22 Aug 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great location and great service. I had the Continental Club Lounge room. Nice that the mini bar in the room is also complementary and refilled everyday The lounge had a good breakfast and a nice variety that was changed up everyday. Happy Hour was also very nice. A big shout out to Zoey and Sophia for excellent service. Will stay here again for sure!
Stayed 4 nights in Aug 2019
Response from Executive Office on 20 Aug 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about the room, breakfast, Happy Hour, Zoey and Sophia on the Continental Club Floor with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely, Executive Office Marco Polo Xiamen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Welcoming always smiling and will to help
Stayed 3 nights in Jul 2019
Response from Executive Office on 5 Aug 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about our service with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

Fong, Hong Kong

Business traveller
Liked: Cleanliness, staff & service
Close to work, convenient for me, the building is a bit old, good rate with airline package.
Stayed 2 nights in Jul 2019
Response from Executive Office on 29 Jul 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. Thank you once again for your valuable comments on our building, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

Sheppard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location, surrounded by Western style restaurants and a Starbucks on the lobby level. My room air conditioning didn't work well so I relied on the bedroom unit which left a good view unattended.
Stayed 5 nights in Jun 2019
Response from Executive Office on 16 Jul 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about hotel location and comments on air conditioner problem with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book the premier room. It's so much better and bigger than the deluxe or superior room. The view is amazing. The room is big, clean and quiet. The staff is courteous. Our special thanks go to Crystal Zhao at the front desk. When we checked in, we forgot to bring the old passports which have the visa page. Without it, it could be a problem for us to check in. Crystal has gone above and beyond to reach out to the officer at the police station to get a waiver. As a result, our trip began with a beautiful start and we didn't need to waste half a day at the police station. Much appreciated and will definitely stay here again!
Stayed 2 nights in Jun 2019
Response from Executive Office on 3 Jul 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about our room, and services, especially Frond Desk Crystal's service with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Mark, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome stay
Great hotel with a warm and friendly staff.
Stayed 2 nights in Jun 2019
Response from Executive Office on 28 Jun 2019
Dear guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about our staff with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Location is a bit far. We booked a room and formally requested one extra bed. The request went through. When we arrived the manager suggested us an upgrade, saying that there's not enough space for the extra bed for the room I booked. The staff brought us to visit an executive room and told us we had to add RMB380 per night for the upgrade. We agreed with the deal. But when we got down to the lobby the staff revoked, and said we had to add RMB680 instead. So we decided to stay in the original room. And there's enough space for the extra bed.
Stayed 4 nights in Jun 2019
Response from Executive Office on 19 Jun 2019
Dear Honored Guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. Thank you once again for your valuable comments on the check-in issue, as which help us in our committed effort to exceed guest expectations and create value at every encounter. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Executive Office on 27 May 2019
Dear guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Toh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ... very good and well managed hotel. Thanks.
Stayed 3 nights in May 2019
Response from Executive Office on 23 May 2019
Dear guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Executive Office on 20 May 2019
Dear guest, warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Concierge Service
It was a heavy raining day. All umbrellas were lent out and I needed to leave for a meeting. Mr. Felton Wong, Concierge Manager, took his own umbrella for me without hesitation. Felton has always been very helpful on other occasions and speaks very polite. He certainly offers excellent customer service. Thanks so much.
Stayed 3 nights in May 2019
Response from Executive Office on 12 Jun 2019
Dear guest, Warm greetings from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments about Mr. Felton Wong with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rooms Division Manager on 23 Apr 2019
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was wonderful . I will definitely recommits d the hotel to my friends and colleagues
Stayed 3 nights in Mar 2019
Response from Duty Manager on 1 Apr 2019
Dear Guest, Warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely,