Wyoming Holidays from £1,246

Hotel was clean and staff was friendly.

Retro room style was not very appealing. Limited shelf space in bathroom. room service did not appear until the end of the day (4:00). Bed firm but comfortable. Staff and other amenities were good.

I stayed for four nights. I asked to have my room cleaned midway(housekeeping must be requested a day in advance). I asked if it was possible to have the cleaning done at a specific time and was told yes. It was scheduled for 1p. I scheduled my day so that I would be out of the room from 1p-3p. When I returned, the room had not been cleaned. I called the front desk. They said they had no control over when the room would be cleaned. I wish they hadn’t said the cleaning could be scheduled at a specific time. If they had, I would have waited until the cleaning person arrived and then left the room. On the third day I had a question about how best to receive a food delivery. I called the front desk. After several rings someone answered and asked if it was okay if he put me on a brief hold. After a few minutes the call was disconnected and I received a dial tone. I called back. This time he asked if he could put me on a brief hold or better yet, if he could call me back. I said okay. I never received a call back. Lastly, upon initial check-in, around 2:15p, as I was handed the room key, the front desk person said, okay, you’re all set, and although there is a $40 early arrival fee if one arrives before 4p, he wasn’t going to charge me. It was clearly an overt effort to highlight that he was taking good care of me, it however came off badly, as just, I don’t know, disingenuous.

Bed was very comfortable and the shower was nice

My stay at the Westin was amazing due to the outstanding attention and care of the front desk staff. They helped me get acquainted with the area, addressed my questions and concerns, and put me at ease as I was unfamiliar with the area (I was in town for my nephew’s graduation). The room I was in during my stay was clean, bright, and light with a wonderful view. Overall, I was more than satisfied with the Westin! I will definitely stay here again the next time I’m in town.