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Reviews of Stanwell Beach Glass House – walk to beach

Stanwell Beach Glass House – walk to beach
Stanwell Park, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

9.0/10

Cleanliness

Reviews

10/10 Excellent

Dan O.

Liked: Cleanliness
Trip away
Great house great location really enjoyed the stay
Stayed 2 nights in Dec 2022
Response from VrboOwner on 6 Sept 2023
Thank you for leaving a five star review Dan. We are thrilled to hear that you had a great trip away and enjoyed the location of the property. We hope we get the opportunity to host you again in the future.

6/10 Okay

matt w.

Liked: Cleanliness
Think before you book..
I’m providing this review as requested by Holiday Rental Specialists. My partner and I stayed at this property for 3 nights in February. Whilst the location was great, upcoming visitors should note that the photos of the residence are not what the property really looked like. The residence was somewhat dated and in need of some TLC. The property had plenty of room, however it cannot handle rainy and wet conditions. Our stay coincided with some rainy days - the roads to the property and driveway were closed due to flooding which we weren’t made aware of until we arrived at the property and had to enter the property through a flooded road. The ‘pool room’ area had leaks in the roof and smelt extremely damp. The ‘granny flat’ was virtually uninhabitable due to extremely damp/mouldy smells. If we were with a larger group relying on this space, we would not have been able to utilise these spaces at all. Other things to be aware of include faulty fly screen doors/windows and a leaking dishwasher. Aside from these faults, the property is in a great location and had good amenities, however it is need of some updating and love to be worth what it charges for.
Stayed 3 nights in Feb 2022
Response from VrboOwner on 6 Sept 2023
Good Morning Matt, Thankyou for taking the time to leave a review on your stay at The Stanwell Beach Glass House. We agree that this property is in a wonderful location. As we are sure you can understand with the weather conditions at the time road closures were not uncommon. Should you had been concerned about these it is important to stay on top of road closures on sites like live traffic NSW. The weather conditions experienced were unprecedented, we acknowledge your feedback and will use this to better our responses should something like this happen again. Regarding the "damp feeling" in the property, this is also not uncommon when there is excessive rain in the area. Should there had been issues with this during your stay - if you had contacted us we would have sent someone to rectify any issues. We are pleased you enjoyed the properties location and amenities & we take all of your feedback onboard. We hope to host you again in future!

2/10 Terrible

Sarah B., Sydney

Liked: Cleanliness
Nice place horrible service
Would not recommend staying here, to be honest the house should not be advertised as there is no trust in their guests who book. I told Holiday Rental Specialists that this was for my wedding and my bridal party was staying at this house. Firstly we had no idea when the payments were coming out of our account and they did not give reminders (so we were charged “late fees”. However they did love to give you reminders about the no partying policy. We understood the first time when we read the terms and conditions about having no parties or other guests back at the house but then we received an email the week off for all our guests to read and I had to sign saying I agreed, and we had to give them their names and numbers (which was very invasive) then two hours after checking in a lady called me to give me ANOTHER reminder about their policy which I found extremely rude as we were trying to enjoy our short stay. Then just as I was about to walk down the isle I got a text message and it was the place reminding me to check out at 10am. Never in my life have I been so frustrated with staying in a house. If you do not have trust the people who book your house don’t advertise it. You ruined the experience for us and made me frustrated on my wedding weekend which was meant to be the best weekend of my life.
Stayed 2 nights in Nov 2021
Response from VrboOwner on 6 Sept 2023
Hello Sarah, regarding the "late fees" you booked through a third party portal -stayz. Holiday Rental Specialists has no control over their payment policies or processes. We recommend booking direct with the holiday rental manager or owner next time to avoid these fees. This property is one of 20 properties out of 400 that we manage that has a history of guests who don’t follow our Terms and Conditions or the new NSW code of conduct rules therefore, you are correct we cannot and will not assume a level of trust that negates the need for reminders. We are thrilled that you enjoyed the property, thank you for being fabulous guests.

6/10 Okay

Peter M.

Liked: Cleanliness
Draconian rules
Having already paid the full amount for our stay by credit card, I found it highly offensive that Holiday Reflections (your sub-contractor??) wanted me to submit photos of my driving licence and credit card online as well as me providing names and phone numbers of everyone of my family BEFORE they would issue the key code. I have NEVER experienced such demands in many years of booking with STAYZ or any other booking agency of repute. Please explain WHY.
Stayed 3 nights in May 2021
Response from VrboOwner on 6 Sept 2023
Dear Peter Our Guest Registration process involves an online ID check and a credit card check to ensure they match and to minimise fraudulent activity. We are PCI compliant, encrypted and totally secure. We check guests ID’s for COVID tracking to ensure they are not coming from COVID hot spots or to clarify the address of guests if they need to prove their address to amend their booking because of COVID. We have a responsibility to our owners and the management of their properties and we need to protect them and ensure we have all guest information. Holiday Rental Specialists

10/10 Excellent

Jane B.

Liked: Cleanliness
Family getaway
Loved the property
Stayed 3 nights in Sep 2020
Response from VrboOwner on 6 Sept 2023
Hi Jane, thanks for taking the time to leave us a 5-star review! We hope to see you again soon! The team at Holiday Rental Specialists.

8/10 Good

Kevin D. M.

Liked: Cleanliness
Stanwell Park Swim
Beautiful location and setting in Stanwell Park a special place.
Stayed 6 nights in Jan 2020
Response from VrboOwner on 6 Sept 2023
Hello Kevin, thanks for taking the time to leave a review. Holiday Rental Specialists are glad you found The Stanwell Beach Glass House to be a beautiful property. Your booking was one of our first since listing, your feedback is much appreciated. We'd love to welcome you back in future.

10/10 Excellent

Jason S.

Liked: Cleanliness
Awesome
Had a great stay. Accommodation was one of the best I have stayed in. I will 100% be coming back soon
Stayed 2 nights in Dec 2019
Response from VrboOwner on 6 Sept 2023
Hi Jason, thank you for taking the time to leave a review. Holiday Rental Specialists are pleased to hear you enjoyed your stay at The Stanwell Beach Glass House. We would love to welcome you back, please keep us in mind when booking your next getaway.