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Reviews of Woking - New Central

3.5 out of 5
Woking - New Central
New Central, Woking, England

Reviews

5.8
Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

6.4/10

Cleanliness

5.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2020

6/10 Okay

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Ina Yaneva on 19 Dec 2018
Dear Gavin, Thank you for taking the time to score our service and accommodation. We are always looking to improve our customer experience and we will be happy to hear from you. I hope we will have the opportunity to welcome you again in one of our properties. Kind Regards Ina Yaneva

6/10 Okay

Emad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointment: Flat given is not the one booked!
I was downgraded for no refund of difference. I booked and paid for an apartment in New Central. Unfortunately, I was given an apartment in Park Heights because of no availability in New Central, which is 500 metres away and much far from town centre. I was happy with the apartment in Park Heights but totally upset with the downgrade, for no refund. Check-in personnel was nice but pre-check-in communication with FlexiLets office was not at all professional. They were far below expectation in terms of professionalism. I had to call them more than once, and they knew about my booking only after I called them!
Stayed 7 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Booked for 3 nights on business trip. Incredibly inconvenient that you have to call someone 45 min in adnavce to say that you need a check-in. Came into apartment and found there was no WiFi, which I wasn’t told about in advance. Lovely lady promised to make a discount for first night (of course no one ever did refund me anything). Deliberately asked to not let any maintainance guys in while I’m stayin in the apartment, came back home second day and realised someone installed talk talk WiFi, after I said I’m fine with discount for first night and no WiFi after as long as no one comes in, I care a lot about my privacy. This is an abluslute no-no for any hotel. Floors were dirty, found some black hair on the walls in shower (I’m ginger so defo not mine) and boiler or whatever it is is in the bedroom closet makes constant fan sound which is quite irritating. Key from the balcony was wrong, so never had a chance to open the door to the balcony. The only positives is nice bedding and good location. Would not recommend it to anyone at the end, especially if you can add on 20 pounds and stay somewhere much nicer.
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Couldn't check in at the time agreed
Terrible check in experience. Never use them or Expedia again
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

4/10 Poor

Issam, France

Disliked: Staff & service
location is ok but staff are absent and disappoint
No reception to meet guests or guide them we stay in the area under raining conditions no one know whose managing this or where they are .....?? yes you are in the right address but no one to give you the key or reception office . Price is too high with bad service and careless management.
Stayed 5 nights in Sep 2017
Response from Neil Hopper. on 1 Oct 2017
Hello Issam. Thank you for taking the time to leave us a review for your stay in July. Unfortunately as we are a serviced apartment company we do not have a reception desk on site so we require a call 45 minutes prior to arrival so we can show you around the apartment and check you in. Unfortunately if we do not receive this call it can take us a little while to reach you as it was on this occasion. Im glad that you managed to check in eventually and hope that you will return in the future. Kind regards. Neil Hopper. Guest Services Manager.