Wine Castle

Very convenient location, clean room, very helpful staff, nice breakfast with made to order eggs.

Staffs very nice and properly clean.

I booked 2 - bedroom for my family of 9 adults & 3 children. When checking in I was charged an additional fee because one of the child 13, which is considered as an adult. The Villa was relatively clean, until i found a cockroach in my master bedroom. It was alive and well, we managed to get it out of the room. Much to my dismay, when i woke up the next morning there was another dead cockroach on the floor, just a few feet away from my luggage. We also saw a dead cockroach floating in the pool! I now need to get my clothes properly cleansed / dry clean when I get home. Also get my luggage’s properly sterilize to make sure it’s not carrying any cockroach eggs! It took 2 hours for someone to come, their solution was to remove the cockroach. No other alternatives were provided. Besides the cockroach, when we were relaxing in our Villa private pool, stray cats would enter our house or sit on the outdoor furniture! They were skinny, and starving! Of course my kids wants to feed them, and try to pet them! Doing what kids will do! Luckily the cats were relatively nice, but if they were feral or disease ridden and had scratched / bitten the children then who would be responsible? We also experienced periodical power outages during our stay! The water toys which were readily available for rent were scarce, the staff were generally helpful, but they all appears to be not properly trained for their duties. Helpful but not knowledgeable.