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The hotel was nice and clean and the staff was friendly
Jessica
Stayed 1 night in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Loved how accessible this place was - perfect for my mom who has limited mobility. Staff was exceptionally nice and helpful.
Corinne
Stayed 1 night in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
We liked the different options, the indoor pool, the snack shop, breakfast, and the staff was very nice and professional.
Joyce
Stayed 4 nights in Apr 2024
Response from Cheri on 3 May 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
8/10 Good
Jim
28 Mar 2024
Jim
Stayed 1 night in Mar 2024
Response from Cheri on 18 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future
2/10 Terrible
Barbara
27 Mar 2024
Barbara
Stayed 1 night in Mar 2024
Response from Cheri on 18 Apr 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy our stay. Would you mind providing additional details to help us improve your next stay.
The property is clean and well-maintained.
Hotel room air-conditioning is loud and might be broken.
We have tried to turn on the heat mode, but it automatically switches to "cool" mode after heating for 3-5 minutes.
Besides, air-conditioning / heater's noise is a little loud to disturb sleep. We had to shut down the machine's power to have a quiet night.
hui
Stayed 1 night in Mar 2024
Response from Cheri on 26 Mar 2024
Dear Hui,Thank you for taking the time to leave a candid review. Thank you for brining this issue to our attention. The engineering team has been made aware of the situation We apologize for any inconvenience that the air conditioning unit may have caused.
8/10 Good
Lena
23 Mar 2024
Lena
Stayed 3 nights in Mar 2024
Response from Cheri on 12 Apr 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
The hotel was nice and clean. The only 2 the things i didn't like was the bed was not very comfortable and the room we were in was by the kitchen and between the early morning hours during the breakfast time it was very noisy and hard to sleep in because of all the banging of pots and pans came thru our room wall and made it very hard to get any sleep.
Barbara
Stayed 3 nights in Mar 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time out of your day to leave a candid review. We apologize for any inconvenience that occurred due to the noise. Your feedback is a vital to helping us ensure we are meeting all of our guest needs and gives us the insight needed to help us improve. We look forward to having you stay with us in the future,
The staff was super friendly and the breakfast was great and hot
Trina
Stayed 2 nights in Mar 2024
Response from Cheri on 19 Mar 2024
Dear Trina,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
6/10 Okay
Mary Beth
17 Mar 2024
Liked: Staff & service
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Mary Beth
Stayed 2 nights in Mar 2024
Response from Cheri on 18 Mar 2024
Dear Mary Beth, Thank you for your review .Providing outstanding guest service is our goal here at the Fairfield Inn & Suites. Your feedback gives us the much needed insight we need to help us reach our guest expectations. Would you mind providing additional detail on what would make your next stay a 5?
Nice suite upgrade. Overall great stay. Glad I had my sleep mask as the blackout curtains were non existent.
Lisa
Stayed 1 night in Mar 2024
Response from Cheri on 14 Mar 2024
Dear Lisa,Thank you for your review. Your feedback provides as the much needed insight to help as improve and meet our guest needs. We look forward to having you back in the future.
We booked the hotel because it had a pool, informed on our second day that the pool was reservation only, we made a reservation for the next morning, woke up early and arrived to the pool closed because of the cleaning crew vacuuming and shocking the water. Never was able to use the pool we paid for.
Michelle
Stayed 1 night in Feb 2024
Response from Cheri on 12 Mar 2024
Dear Michelle,Thank you for taking the time to leave a candid review. We would like to extended our deepest apologies. It is our goal to provide guest with the best experience and we fell short.
Perfect place to stop during our travels back up North from Florida.
Excellent room, friendly staff, great breakfast and the use of the pool was a real bonus for my back after sitting in the car for long hours.
Doris
Stayed 1 night in Mar 2024
Response from Cheri on 5 Mar 2024
Dear Doris,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. The hotel team takes great pride in providing an excellent guest experience and are thrilled to hear that we have met your exceptions. Thank you for choosing the Fairfield Inn during your travels.
Dear Tracy-AnnThank you very much for taking the time out to provide candid feedback. We are glad to hear that you enjoyed your stay with us. We look forward to having you in the future.
This hotel is so nice. Everyone is very friendly and the rooms and amenities are above 5. I will be returning soon
Renee
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. It makes us happy to hear the staff was so welcoming. We look forward to having you stay with us again!
8/10 Good
Shanice
Travelled with family and small children, Business traveller
25 Feb 2024
Liked: Staff & service
I liked the area the hotel was in. Around a lot of places to eat and shop. I didn’t like how noisy it was when trying to sleep being on the 1st floor.
Shanice
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. I apologize for any inconvenience you may have faced due to the noise. We look forward to having you stay with us again. We will be sure not to place you on the 1st floor.
It's a hotel that's about it nothing special not the best location
John
Stayed 1 night in Feb 2024
Response from Cheri on 26 Feb 2024
Thank you for your review. Would you kindly give some feedback that would assist us on making your next stay a 5. We do hope you stay with us again!
10/10 Excellent
Tien
20 Feb 2024
Tien
Stayed 2 nights in Feb 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for your review. We look forward to having you stay with us in the future!
10/10 Excellent
Oscar
10 Feb 2024
Oscar
Stayed 1 night in Feb 2024
Response from Cheri on 21 Mar 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.
Thank you for your 5 star review. We look forward to having you stay with us in the future!
4/10 Poor
Wendy
25 Jan 2024
Wendy
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provided feedback that would helps us improve to make your next stay a 10.
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.
2/10 Terrible
redouane
19 Jan 2024
redouane
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.
6/10 Okay
Lindsay
16 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lindsay
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 5.
This was our 5th stay, we like this place; it's clean, comfortable, and convenient to downtown Wilmington. We make this trip every 2-3 months and will definitely stay again!
Susan
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 10.
10/10 Excellent
Charles, Antioch
2 Jan 2024
Charles
Stayed 1 night in Jan 2024
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future!
Wifi didn’t work, asked front desk, was told cannot help. Asked for one more towel n pillow, told to get them at the front, they didn’t deliver to room. Room had a weird smell.
Yuen Ping
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! We appreciate your provide feedback that would help us improve to make your next stay a 5.
the location was very convenient, but since it was located adjacent to a highway - it was not quite.
The breakfast was Ok. the hot dishes were cold and the variety was not ok, very basic breakfast.
Mona
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! We appreciate your feedback that would helps us improve to make your next stay a 5.
4/10 Poor
huiling
Travelled with family
27 Dec 2023
Liked: Cleanliness
Disliked: Room comfort
huiling
Stayed 1 night in Dec 2023
Response from Cheri on 22 Feb 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provide feedback that would helps us improve to make your next stay a 10.