Ratings based on 539 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great hotel with a view over the river.

Posted 14-Jan-2018
We came down to Wilmington for a weekend vacation. I will start off with the only negative that I had experienced while staying here, and that was it took a little while for the shower to get hot water. Could possibly be due to weather, but it was not something I could justify being upset over. Overall, the hotel had a great view overlooking the river with view of the USS Carolina. Plus, it’s on the river walk so you can walk to all the restaurants and shops in downtown Wilmington. To top it all off, the hotel staff were extremely friendly.
5 out of 5
Recommended
for Couples
by A verified traveller

Small but nice-river views a plus.

Posted 13-Jan-2018
Cons: Noise in adjoining room
Location: Downtown with lots To see and do Nice view of Cape Fear River on the Riverwalk
Front desk (Roz), housekeeping and breakfast staff (Juanita) all very fRiendly and helpful.
2 out of 5
by A verified traveller from South Carolina

Good location overlooking the river.

Posted 08-Jan-2018
Pros: Location
Cons: Rooms
Hotel is need of a refurbishment - rooms very tired looking with wall edge trims falling off, shower screens dirty and stained and badly scratched furniture in room. Friendly staff who try their best to help. Was not overly impressed with a barking and howling dog in a room near ours who kept us awake until late evening. Breakfast was good, plentiful , good selection and hot, For the price we paid for this room I do not think it represents good value for money. and I would not book this hotel again if I was in the area.
Comment from Hotel Management
10-Jan-2018 by jackie blake, Hotel Management
Thank you for choosing our hotel and I am glad the staff did their best to assist in anyway they could. We are working with the Best Western design team on the beginning steps of a renovation. I hope you will give us another opportunity to serve you when in Wilmington
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly staff, great location on river

Posted 25-Dec-2017
Pros: Nice view onto the river.
Cons: The room was pretty small and we wished we could open a window.
Very friendly staff, easy check in, parking in front. We walked on the riverfront to all the Front street hot spots. We brought our dog, so we stayed on the first floor pet friendly rooms. Rooms were clean and updated, A good spot to stay while visiting Wilmington.
Comment from Hotel Management
03-Jan-2018 by jackie blake, Hotel Management
Thank you for choosing our pet friendly hotel for your recent stay. I greatly appreciate your nice comments on the hotel and staff and we hope to see you again very soon
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for getting to most all places

Posted 26-Nov-2017
Would have preferred a larger breakfast area, was a bit cramped but it works with only three tables inside. Staff was exceptional, friendly, helpful and all cheerful at all times of the day.
Comment from Hotel Management
29-Nov-2017 by Jackie Blake, Hotel Management
Thank you for choosing our hotel for your recent stay in Wilmington. Thank you for the nice comments on the staff. The breakfast room does has size constraints but we do have trays available so that you can take your breakfast back to your room and with weather permitting we have tables located outside the breakfast room. We hope you will come back and visit with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Nice place to stay for a couple nights very close to downtown will come back.
Comment from Hotel Management
29-Nov-2017 by Jackie Blake, Hotel Management
Thank you for choosing our hotel for your recent stay in Wilmington and we hope you will come back and visit with us again
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas,TX

The man who answered the phone

Posted 23-Nov-2017
Front desk gave me a fright about not having my reservation only giving him my last name and he responded back with my first name. It was very funny. I loved thier character and kindness. Thank you !
Comment from Hotel Management
29-Nov-2017 by Jackie Blake, Hotel Management
Thank you for choosing our hotel for your recent stay in Wilmington. Only my staff can find a way to keep things amusing with our guest. I'm glad you found amusement in it and we do hope you will come back and visit with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right on river

Posted 06-Nov-2017
Everything was nice except the bed was very uncomfortable!
Comment from Hotel Management
08-Nov-2017 by Jackie, Hotel Management
Thank you for your feedback. We do look at all reports on our property. I am sorry that you felt the bed was uncomfortable and hope that doesn't stop you from staying with us again. Jackie Blake (GM)
4 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, SC

Great Accommodations!

Posted 30-Oct-2017
Pros: It doesn't have a restaurant or bar but we knew this going in. Still, very much worth it!
Great place to stay that is in walking distance to Historic Downtown. We stayed there because of the close proximity to The Shell venue to see a concert. We were not overly concerned with the accommodations but surprisingly very nice...
Comment from Hotel Management
08-Nov-2017 by Jackie, Hotel Management
Thank you for the feedback on our hotel. We do look at these and answer every one of them. We hope that when you are in Wilmington that you will stay with us again Jackie Blake (GM)
3 out of 5
by A verified traveller

Friendly staff, smelly room

Posted 30-Oct-2017
Pros: friendly staff, bid fridge, nice view, good AC
Cons: that smell!! and change the design of the shower so that water doesn't go everywhere
Location: not a bad distance from downtown
Staff were extremely pleasant and accommodating. However the room we were assigned had a musty, mildewy smell that did not go away. I'm not sure if it was just our room or the whole place. Luckily you get used to it. We liked the view of the water and having a big refrigerator (although we didn't use it except for our water bottles). We liked the shower head but didn't like the half door on the shower- water went everywhere even with a towel on the floor. AC unit worked well. We stayed here because it was convenient - there was a wedding at the adjacent convention center. It wouldn't be our first choice if we came to Wilmington again.