Willow Meadows/Willowbend Area Holidays from £924

Breakfast was not included if you book thru a third party and it’s $7 per day. That was not made clear during booking.

Front desk clerk never told me half of the hotel was under construction and that our room was in an entirely different building. Thinking it was in the main hotel my family and I waited for an elevator (in front of the front desk staff) and proceeded to the floor we thought our room was, got off the elevator and the entire floor was under construction with no ac. Hotel was super busy and I walked down the stairs to ask the front desk where the room was, my wife waited with all of our things and my kids for an elevator, they were told 3 separate times that there was no room on the elevator. Sweaty and angry they finally made their way downstairs, outside the hotel where (carrying all of our things) the valets giggled at them and the front desk acted as if they couldn't help her. I made my way back to them, got them upstairs finally and the toilet is clogged. I told the front desk guy, he said he would send someone up. Guy shows up and tells my wife not to use so much toilet paper. We ask for another room because apparently they don't have a single plunger. We move rooms and there is no refrigerator or microwave and the AC is cooling very little. It stayed at 76 degrees the entire night even after they brought us an industrial fan. I would not recommend this hotel to anyone, ever and definitely not for the price. We could have stayed at the four points by Sheraton for the same price. We asked for more towels in the morning so everyone could shower, they showed up after done.

Easy check-in, great location, nice size rooms with all amenities, friendly staff.

Beautiful hotel - difficult to find my way around. The signage from the garage to the hotel is terrible. Signage near all elevators is terrible. I did a lot of unnecessary walking around hauling all my luggage which is a poor way to start a hotel stay. Maid service not great, but the rooms and public spaces were clean. Service at the bar really slow.