Willow Heights Mansion

We enjoyed the buffet breakfast

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

Next time as a courtesy, it would be nice to know if our room that we will be staying in is going to be right next-door to the laundry room. Our stay was quiet and pleasant for the most part, however we were woken up about 3 or 4 AM to the sound of slamming of washer and dryer doors next to us which caused the pictures in our room to shake and wake us up.