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Reviews of Fairy Knowe Hotel

3 out of 5
Fairy Knowe Hotel
Dumbleton Road, Wilderness, Western Cape

Reviews

6.8
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Reshen

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
disappointing stay
Place is more of a lodge than a hotel. Needs some maintenance... especially the bathrooms, did not feel comfortable! However nice garden setting. Also, I made a booking for 4 rooms to sleep a total of 9 adults and 3 kids two months prior which was paid for already. On the day of my check in I get called so say that I still have to pay for the kids!!! Felt like i was being held to ransom!
Stayed 1 night in Mar 2020

4/10 Poor

Craig

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
My room was much more "basic" than I expected from the pictures, and definitely not worth 3-stars as advertised. The hotel had no hot water during my stay, and I wasn't told that at check-in, they waited for me to discover it myself. Breakfast was good, but I won't be going back.
Stayed 1 night in Feb 2020

6/10 Okay

Mr L R

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel stay
Very run down but huge potential
Stayed 1 night in Dec 2019
Response from Anina - Marketing Manager on 13 Jan 2020
Good Morning Mr L R Thank you for taking the time to write your views about The Fairy Knowe Hotel. I am delighted to announce that we have set out to upgrade and renovate in 2020. We hope that you will be visiting again later this year to see the changes made. Looking forward to having you as our guest again. Regards

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at Fairy Knowe
Enjoy my stay at Fairy Knowe. Lovely atmosphere and conveniently situated for my purposes. Great breakfast!
Stayed 2 nights in Oct 2019
Response from Anina on 15 Oct 2019
Good Afternoon Nicholas On behalf of Management and Staff of The Fairy Knowe Hotel, I would like to thank you for taking the time to write your thoughts of our establishment. Much appreciated. We are glad that you found everything to your satisfactory, and are looking forward to another visit in future. Regards

8/10 Good

Danny

Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from Anina (Marketing Manager) on 15 Oct 2019
Good Afternoon Danny Thank you for taking the time to rate our hotel. We are glad that you found everything to your satisfactory, and are looking forward to another visit in the not-to-distant-future. Regards

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Anina (Marketing Manager) on 15 Oct 2019
Good Afternoon Lise Thank you for rating The Fairy Knowe Hotel. We are pleased that you enjoyed your stay. Regards

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inpressed
We enjoyed our overnight stay on the way home. Very impressed with the breakfast, overall good value
Stayed 1 night in Sep 2019
Response from Anina (Marketing Manager) on 15 Oct 2019
Good Afternoon Pam Thank you for writing a review on The Fairy Knowe Hotel. We are pleased that you enjoyed your stay, and are looking forward to another visit in the not-to-distant future. Regards

8/10 Good

Angus

Liked: Cleanliness, staff & service
Good budget hotel with nice breakfast. WIFI is poor.
Stayed 2 nights in Aug 2019
Response from Anina - Marketing Manager on 4 Sept 2019
Good morning Angus Thank You for taking the time to write your thoughts about The Fairy Knowe Hotel. As all our online booking sites state, the wi-fi connection for guests does not include the rooms. It is only available in the communal area next to the reception, and free of charge. Hope to see you again soon.

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Great for a quick stay!
Beautiful location, rooms a bit dated, could have been cleaner, also they were very cold at night. Breakfast was a bit lacking in terms of quality, but was sufficient. The guy who checked us in could have been more welcoming, but the lady who did the checkout was lovely.
Stayed 1 night in Jun 2019
Response from Anina on 19 Aug 2019
Good Morning Michael. Thank you for taking the time to review The Fairy Knowe Hotel. Your feedback has been forwarded to the manager of the property for urgent attention. We are glad that you enjoyed your stay, and hope that you will visit us again in future. Regards Anina Marketing Manager

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
If the manager on duty the evening I booked in, could smile, I felt so unwelcome. At morning breakfast, I got the same cold reception from the lady doing the breakfast. Never again will you see me.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Visit.
Staff were very pleasant and accommodating. The building is a bit aged as are some of the rooms, but it is a known historical hotel in the area so this was expected. The Rooms are clean and serviced daily though which was more important to us. Breakfast was great. Area is amazing.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all very nice accommodation! Especially the free use of the canoes is unique
Stayed 1 night in Mar 2019
Response from Anina - Marketing on 10 Apr 2019
God Afternoon. On behalf of the Fairy Knowe Hotel, I would like to thank you for taking the time to write a review on our property. Heart warming to hear that you enjoyed your stay, and looking forward to your next visit Regards

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel with potential.
This hotel is good for a budget traveller, very basic and value. We were in family room in main building which was tired and a bit drab. Restaurant was excellent value and the wait staff were lovely. Place needs some investment, location fantastic.

6/10 Okay

Craig

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location but dated room
The room was spacious with a balcony looking over the river. The hotel also had canoes free of charge to rent. Sadly the room was dated and smelt very musty though...really in need of a revamp. There was also no heater so we were a little chilly at night.

6/10 Okay

Danial Ronald, Windhoek, Namibia

Liked: Staff & service
Disliked: Property conditions & facilities
A tired old lady
First stay at the Fairy Knowe Hotel after 38 years. Lovely to be back in Wilderness the place of my birth 61 years ago in 1955. So the visit was a walk down memory lane in the presence of my oldest brother. Also had an opportunity to visit a project at a primary school in an impoverished part of Hoekwil that is being supported by the Rotary Club of George. Wonderful community service by local Rotarians. Back to Fairy Knowe Hotel. The hotel is a tired old lady and in need of a make-over or an upgrade. Informed a refurbishment exercise has started and saw evidence thereof. Generally the stay was pleasant although the breakfast was a let down. For example other than bland watermelon and peeled citrus no fresh fruit.