Standard Room, 1 Double Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express Wigan, an IHG Hotel

3 out of 5
Holiday Inn Express Wigan, an IHG Hotel
Martland Mill Lane, Martland Park, Wigan, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 442 reviews" "
Rating 8 - Good. 110 out of 442 reviews" "
Rating 6 - Okay. 13 out of 442 reviews" "
Rating 4 - Poor. 5 out of 442 reviews" "
Rating 2 - Terrible. 2 out of 442 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fabio

Pleasant stay.
Stayed 1 night in May 2024
Response from Allan, Deputy General Manager on 21 May 2024
Hi Fabio, thank you so much for taking the time to leave us a review. I am thrilled you had a great stay and we look forward to welcoming you back again soon. Kind regards, Allan, Deputy General Manager.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented Holiday Inn in a working class area. Staff were very helpful
Stayed 1 night in May 2024
Response from Mickael (Night Auditor) on 19 May 2024
Dear Jack, Thank you for taking the time to tell us about your experience at Holiday Inn Express WIGAN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express. Sincerely, Mickael Gaborit

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Allan, Deputy General Manager on 19 Mar 2024
Hi Maureen, thank you so much for leaving us some feedback. I am really glad you had a great stay and look forward to welcoming you back again. Kind regards, Allan, Deputy General Manager.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with EV charging!
Stayed 1 night in Mar 2024
Response from Allan, Deputy General Manager on 7 Mar 2024
Hi Michael, thank you for taking the time to leave us a review. I am really pleased you had a great stay and found the Hotel "Excellent" and the EV charger useful. That's great to hear. We look forward to welcoming you back again soon. Kind regards, Allan, Deputy General Manager.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got checked in early. Staff very professional and rooms clean and tidy
Stayed 1 night in Feb 2024
Response from Sophie, Duty Manager on 25 Feb 2024
Hi Michael, Thank you for taking the time to leave us a review, we value all feedback given. Hope to see you again soon.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Allan, Deputy General Manager on 22 Feb 2024
Thank you John for taking the time to leave us a review. We really appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Allan, Deputy General Manager.

10/10 Excellent

Wing Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophie, Duty Manager on 21 Feb 2024
Hi Wing Sze, Thank you for taking the time to leave us a review, we value all feedback given to us. Hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophie, Duty Manager on 7 Feb 2024
Hi James, Thank you for taking the time to leave us a review. Kind regardsSophie

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Wigan.
Nice stay at this Holiday inn Express. Staff an asset to the business as they were all very friendly . Nice evening meal and all inclusive breakfast. Room clean , comfortable and quiet.
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 3 Feb 2024
Hi Ian, thank you for taking the time to leave us some feedback, we look forward to welcoming you back again soon. Kind regards, Allan, Deputy General Manager.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Potts
Good stay, nice room, great breakfast, just a little too expensive, v other options.
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 3 Feb 2024
Hi Mr Potts, thank you for taking the time to leave us some feedback, we look forward to welcoming you back again soon. Kind regards, Allan, Deputy General Manager.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant overnight stay. Staff caring & pleasant
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 31 Jan 2024
Hi Debra, thank you so much for taking the time to leave us a review, we really appreciate your feedback. I am really pleased you had a great stay and we look forward to seeing you again soon, kind regards, Allan, Deputy General Manager.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 30 Jan 2024
Hi Andy,, thank you for taking the time to leave us some feedback. I am thrilled you had a great stay. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best Holiday inn I have ever stayed in. A friendly welcome and very clean and comfortable. Best of all was the food a great Sirloin steak at a great price. Usually order in takeaways when I stay in big hotel chains glad I didn't this time
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 25 Jan 2024
Hi Andrew, thank you so much for taking the time to leave us a review. We can't ask any more than that! I am really glad you had a great experience with us at Holiday Inn Express Wigan, I will pass on your feedback to the rest of the team and we look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 25 Jan 2024
Hi Allan, thank you so much for taking the time to leave us some feedback. I am thrilled you had a great stay and we look forward to seeing you again soon. Kind regards,

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the football stadium.
Good hotel a bit out of Wigan but near the football stadium, so good for our stay. A taxi was about £5 to the centre.
Stayed 1 night in Dec 2023
Response from Allan, Deputy General Manager on 9 Jan 2024
Hi Jeanette, thank you so much for taking the time to leave us a review. I am really pleased you had a great stay. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Allan, Deputy General Manager on 9 Jan 2024
Hi James, thank you for your feedback. I am thrilled you had a great stay. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophie, Duty Manager on 6 Jan 2024
Hi Ernest. Thank you for your feedback, we are glad you enjoyed your stay. Kind regards,SophieDuty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophie, Duty Manager on 6 Jan 2024
Thank you for your feedback, we are glad you enjoyed your stay. Kind regards,SophieDuty Manager

6/10 Okay

Russell

.
Response from Allan, Deputy General Manager on 11 Feb 2024
Hi Russell, thank you for your feedback. Kind regards

10/10 Excellent

michelle

Travelled with family and small children
Liked: Amenities
Great for an overnight stay or two. Rooms were big (3 in our room) beds very comfy, quiet location and loads of parking and free which makes a change.Breakfast was great staff very helpful and all very clean
Stayed 1 night in Dec 2023
Response from Dawn (Night Auditor) on 1 Jan 2024
Hi MichelleThank you for kind words, we are glad you enjoyed your stay and hopefully we will see you again soon.Happy New Year.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Exceptional cleaniness! Staff extremely friendly and helpful! Highly recommended!
Stayed 3 nights in Dec 2023
Response from Sophie on 31 Dec 2023
Hi Darryl, thank you so much for taking the time to leave us some feedback, I am thrilled you had a great stay. We look forward to welcoming you back again soon. Kind regards, Sophie, Duty Manager

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Sophie on 31 Dec 2023
Hi Elizabeth, thank you so much for taking the time to leave us some feedback. We look forward to welcoming you back again soon. Kind regards, Sophie, Duty Manager

8/10 Good

Kannapiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mickael (Night Auditor) on 25 Dec 2023
Thank you for your rating. kind regards Mickael

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good
Rooms a bit tired and carpet stained but the staff were excellent and food in the restaurant was very good
Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 13 Dec 2023
Hi Barry, thank you for your feedback. We are in the process of replacing some room carpets. Our apologies for any inconvenience. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 22 Dec 2023
Hi John, thank you for your feedback. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Eilish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a huge asset. Everyone we met with was helpful and welcoming. The bedroom was ckean, recently refurbished, spacious and quiet. We will definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Allan, Deputy General Manager on 30 Nov 2023
Hi Eilish, I am really pleased you had a great stay. Thank you for your feedback. We look forward to welcoming you back again soon. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overseas Traveller Was Treated Amazing
Our overseas traveller had an amazing stay. He was welcomed and supported throughout his stay including with his Vegetarian diet. Thank you.
Stayed 16 nights in Oct 2023
Response from Allan, Deputy General Manager on 15 Nov 2023
Hi thank you so much for your lovely feedback. I am thrilled your overseas traveler had "An Amazing Stay!" that is really great to hear! I am really glad we made them feel welcomed and were able to help with their Vegetarian diet. We look forward to welcoming them back again soon. Thank you for choosing Holiday Inn Express Wigan. Kind regards,

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 23 Nov 2023
Hi Jill, thank you for your lovely review and feedback. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel, friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 14 Nov 2023
Hi Christopher, thank you for your review and feedback, we look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 9 Nov 2023
Thank you Simon for your feedback. I am thrilled you had a great stay, we look forward to welcoming you back again soon.

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Great value for money and excellent breakfast
Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 9 Nov 2023
Thank you Gavin for your review and feedback. Its great to hear you had a really good stay!

10/10 Excellent

Terri

Stayed 1 night in Nov 2023
Response from Allan, Deputy General Manager on 30 Nov 2023
Hi Terri, thank you so much for your lovely review and feedback. We look forward to welcoming you back again soon. Kind regards

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating service folk, was a pleasure! Think people are nicer up north
Stayed 1 night in Oct 2023
Response from Dawn (Night Auditor) on 2 Nov 2023
Thank you for your kind words Tom and we look forward to welcoming you back.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast was very nice.
Stayed 1 night in Oct 2023
Response from Allan, Deputy General Manager on 18 Oct 2023
Hi Scott, thank you for taking the time to leave us some feedback and a review. We really appreciate it. I am glad you had a great stay and we look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, convenient rooms, and everything was clean and well maintained.
Stayed 3 nights in Oct 2023
Response from Sophie, Duty Manager on 8 Oct 2023
Hi Suzanna, thank you for taking the time to leave us your lovely feedback. I am thrilled you had a great stay and we look forward to welcoming you back again soon. Kind regards, Sophie, Duty Manager.

8/10 Good

Ben

Stayed 1 night in Oct 2023
Response from Dawn (Night Auditor) on 2 Nov 2023
Thank you for your feedback Ben. We look forward to seeing you again.

8/10 Good

kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Allan, Deputy General Manager on 6 Oct 2023
Hi Kay, thank you for your review and feedback, we look forward to welcoming you back again soon.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophie, Duty Manager on 24 Sept 2023
Hi Peter, thank you for your review. We really appreciate you taking the time to leave us some feedback and look forward to welcoming you back again soon. Kind regards, Sophie, Duty Manager

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Just a great hotel! Visited family in Wigan and stayed for 3 nights. Clean, quiet and courteous staff with a great English breakfast included in the price in a clean and bright dining area. Highly recommended and would definitely stay here again on future trips.
Stayed 3 nights in Sep 2023
Response from Sophie, Duty Manager on 23 Sept 2023
Hi Paul, thank you for your review. We really appreciate you taking the time to leave us some feedback and look forward to welcoming you back again soon. Kind regards, Sophie, Duty Manager.

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Allan, Deputy General Manager on 20 Sept 2023
Thank you Cheryl for your review. We really appreciate you taking the time to leave us some feedback and look forward to welcoming you back again soon.

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Dawn (Night Auditor) on 2 Nov 2023
Thank you Carol for your feedback.

8/10 Good

Vaida, South Ockendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Allan, Deputy General Manager on 9 Sept 2023
Hi Vaida, thank you for your feedback. We look forward to welcoming you back again soon. Kind regards

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay.
Stayed 1 night in Aug 2023
Response from Sophie, Duty Manager on 22 Aug 2023
Hi Christopher. Thank you for your review, we really appreciate your feedback. We look forward to welcoming you back again soon. Regards, Sophie, Duty Manager

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and tidy and our room was also clean and very tidy, our stay was relaxing and the room was also quiet. The only down side was the hotel was in the middle of an industrial estate.
Stayed 1 night in Aug 2023
Response from Sophie, Duty Manager on 22 Aug 2023
Hi Christopher. Thank you for your review, we really appreciate your feedback. We look forward to welcoming you back again soon. Regards, Sophie, Duty Manager

10/10 Excellent

Nozomi

Stayed 1 night in Aug 2023
Response from Allan, Deputy General Manager on 15 Aug 2023
Hi Nozomi, thank you for your feedback. We look forward to welcoming you back again soon. Kind regards

10/10 Excellent

Ange

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff,and clean accommodation.
Stayed 1 night in Aug 2023
Response from Allan, Deputy General Manager on 12 Aug 2023
Hi Ange, thank you so much for your lovely feedback. I am glad you had a really good stay. We can't wait to welcome you back again soon.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Exceptional service arrived very early but was able to check in as room was available no problems breakfast was lovely to.
Stayed 1 night in Aug 2023
Response from Allan, Deputy General Manager on 9 Aug 2023
Hi Martin, thank you so much for your lovely review. we look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Manager could not have been friendlier. Good stay as expected and great value.
Stayed 1 night in Aug 2023
Response from Daniel Mcmanamon (Duty Manager) on 7 Aug 2023
Hi Mark, thank you for your lovely feedback. We look forward to welcoming you back again soon. Kind regards, Daniel Mcmanamon, Duty Manager , Holiday Inn Express Wigan

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back..
Excellent stay - friendly staff, comfortable room, superb breakfast (with my gluten free dietary request catered for) - convenient location and free car parking. Will definitely be back!
Stayed 2 nights in Jul 2023
Response from Daniel Mcmanamon (Duty Manager) on 31 Jul 2023
Hi Linda thank you for your feedback. We look forward to welcoming you back again soon. Kind regards, Daniel Mcmanamon, , Duty Manager , Holiday Inn Express Wigan

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mickael DM on 22 Jul 2023
Thank you for your feedback