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Mercure Hotel Wiesbaden City

Photo gallery for Mercure Hotel Wiesbaden City

Featured image
Indoor pool
Terrace/patio
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Overview of Mercure Hotel Wiesbaden City

UNESCO Sustainable Travel Pledge

Mercure Hotel Wiesbaden City

4 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Bahnhofstrasse 10-12, Wiesbaden, HE, 65185

Explore the area

  • Popular LocationCuckoo Clock7 min walk
  • Popular LocationKochbrunnen11 min walk
  • Popular LocationKurhaus12 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.)18 min drive

Choose dates to view prices

About this area

Wiesbaden

Located in Wiesbaden, Mercure Hotel Wiesbaden City is in the city centre and near a train station. Aukammtal Thermal Bath and Nerobergbahn are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Kurpark and Apothekergarten Wiesbaden. Looking to enjoy an event or a game while in town? See what's happening at BRITA-Arena or Opel Arena. Guests appreciate the hotel's central location.
Visit our Wiesbaden travel guideOpens in a new window
Map

What's nearby

  • Wiesbaden Town Hall - 4 min walk
  • Rhein Main Congress Center - 5 min walk
  • Cuckoo Clock - 7 min walk
  • Kochbrunnen - 11 min walk
  • Kurhaus - 12 min walk

Restaurants

  • Les deux Messieurs - 2 min walk
  • Pizza Punto IT - 3 min walk
  • Sushileecious - 3 min walk
  • Der Andechser im Ratskeller - 4 min walk
  • Sombrero Latino - 5 min walk

Getting around

  • Wiesbaden Ost S-Bahn - 5 min drive
  • Wiesbaden (UWE-Wiesbaden Central Train Station) - 11 min walk
  • Frankfurt Airport (FRA) - 18 min drive

About this property

Mercure Hotel Wiesbaden City

Eco-friendly Wiesbaden hotel in Mitte with fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site. All 235 soundproofed rooms feature free WiFi and iPod docks. Guests will appreciate conveniences such as fridges and coffee makers, while Smart TVs with satellite channels and Netflix provide a bit of entertainment.
Mercure Hotel Wiesbaden City offers 235 forms of accommodation with iPod docking stations and MP3 docking stations. 32-inch Smart televisions come with satellite channels, pay-per-view films and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 18.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 21 for adults and EUR 21 for children
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch smart TV
  • iPod dock
  • MP3 dock
  • Netflix
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - 5:30 AM
Early check-in subject to availability
Early check-in fee: EUR 30
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Dogs and cats welcome
2 per room
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 30.00.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50.00 per night
  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 30 nights.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 21 for adults and EUR 21 for children (approximately)
  • Self-parking fee: EUR 18.00 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Crowne Plaza Hotel Wiesbaden
Crowne Plaza Wiesbaden
Wiesbaden Crowne Plaza
Crowne Plaza Wiesbaden Hotel Wiesbaden
Mercure Hotel Wiesbaden City
Mercure Wiesbaden City
Mercure Wiesbaden City
Mercure Hotel Wiesbaden City Hotel
Mercure Hotel Wiesbaden City Wiesbaden
Mercure Hotel Wiesbaden City Hotel Wiesbaden

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 153 out of 347 reviews
5 - Excellent 44%
Rating 4 - Good. 141 out of 347 reviews
4 - Good 41%
Rating 3 - Okay. 31 out of 347 reviews
3 - Okay 9%
Rating 2 - Poor. 13 out of 347 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 347 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

3/5 Okay

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t judge a book by its cover
I’ll start off what was great about the location. The location is excellent. Centrally located in the heart of Wiesbaden. The staff, all around were great, welcoming, and helpful. The lobby, lounge, bar and restaurant were also really nicely put together and modern. However it was my fault for looking at how beautiful the front of the house was, that I didn’t look past it before booking. As soon as I got off the elevator I was hit with a really strong aroma. The best way I can describe it is a mixture of old urine and a grandmothers closet. The walls were scuffed. The carpeting was so old and worn down that you could see the base of the floor through the carpeting. It was a little overwhelming. Once I got to the room, the smell wasn’t as strong but still around. The room overall was clean but everything was very dated. The shower was tiny and had to climb into it. I can’t imagine anyone in their 50’s or older would be able to safely get in and out. The shower didn’t stop any of the water from getting out so by the time my shower was done, the entire bathroom floor was soaked. Overall, not a great experience.
Stayed 2 nights in Aug 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, good location
Hello, The Hotel is ideally situated near city center. I had an appointment at 9:30 the next day, onsite parking was a plus. Perfect spot for covid 19 times, Everything was sanitized.
Stayed 1 night in Feb 2021

1/5 Terrible

Business traveller
Disliked: Staff & service
The wouldn't give me a detailed receipt because I paid through you all
Stayed 3 nights in Sep 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel in a great location
The Mercure is located close to the city center (5 minute walk) and also to the main roads in and out of the city. Convenient parking under the hotel (which can be hard to find.) Great service at the front desk and dining area. Rooms are becoming a bit aged (especially carpet) but are very clean and quiet. Wonderful ice cold AC (also hard to find.)
Stayed 4 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020