Wick and Abson Holidays from £158

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Very friendly on arrival

Check in was efficient and friendly. Room: cleanliness questionable ! bathroom was had dust on skirting boards, edges of floor and sockets, with someone’s hair left in the waste bin. Black towels … never know if they are used or not ! Bedding material felt strange, not cotton. Room 6 - close to stairs / doors so noisy when anyone came to bed. Sat Evening & Sunday breakfast- the chef (two different ones) were stood outside the kitchen door on the way for guests to their rooms, vaping. I saw this several times as I went back to our room, and they didn’t wash their hands when going back to work. I used to work in hospitality and I watched as I was saddened to see them vaping in open sight of guests. Asked for a Hugo spritz as it was advertised on a board - not available, why is it advertised as a special ? Bar busy with locals enjoying their evening, drinking not eating. Acoustics in bar meant we could hardly hear each other. Two young ladies made up the bar staff on a Saturday pm. We did not complain re cleanliness of the room / bathroom, as the pub was fully booked. We’d driven 4hrs and were shattered and didn’t want to have to find somewhere else.

We had a fantastic room. It was huge and full of history. Beautifully decorated and a comfy four poster bed. However the bathroom plumbing let it down. Don't think about using the jacuzzi bath unless you have all evening. It took over half an hour to fill. The toilet also didn't flush away properly. Before our stay I tried to contact Langtry Manor via Hotels.com, via telephone and by email but got no response from any of thos methods. Eventually I emailed the sister hotel and they replied imediately. The staff at the next door sister hotel were very helpful but ther is no customer service for Langtry Manor. Breakfast nextdoor was also lovely. Overall a great stay let down by the plumbing and customer service.