Standard Apartment, Multiple Beds | Balcony
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Reviews of Powderhorn by Vacasa

3.5 out of 5
Powderhorn by Vacasa
4821 Spearhead Drive, Whistler, BC

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

6.0/10

Cleanliness

Reviews

6/10 Okay

Sherina

Travelled with family
Disliked: Room comfort
Condo needs updating BADLY!
The condo was sweltering hot. No updates have been made and it’s VERY outdated. Building elevator needs to be updated as well. Communication was very poor. At check in the girl told me the hot tub is open (which it isn’t) and told me I wouldn’t need a visitor parking pass (which is also incorrect). I called to make sure about the pass later in the night (midnight) because I wasn’t confident the information provided was correct, and was told I needed to go to another building to pick up a visitor parking pass. That is very inconvenient! They don’t know the policy for each building they manage and these are basic things that guest services SHOULD know!
Stayed 3 nights in Aug 2020
Response from Guest Service Manager on 17 Aug 2020
Dear Sherina, thank you for taking the time to review your recent stay with us. We are disappointed to hear about your experience. Your feedback will be shared with the owner to consider improvements. We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back soon!