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Reviews of Heartland Inn and Suites

2.5 out of 5
Heartland Inn and Suites
1556 Sherard Road, Wheatland, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 51 reviews" "
Rating 8 - Good. 11 out of 51 reviews" "
Rating 6 - Okay. 1 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room with the bunk beds!!! The cookies were such a sweet welcome! They staff was so friendly and looked for ways to be helpful! It was a great experience - thank you!!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charged my Capitol One card $326 for my stay, after I paid with Expedia. Staff refused to admit error, said it was “my banks” fault. $217 of that charge has been reversed, $108.56 remains on my card in error. Unacceptable by staff at Heartland Inn .
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Clean rooms and a friendly staff.
Stayed 2 nights in Oct 2018

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town hotel nice and quiet.
Short one night stay, nice pool and hot tub.
Stayed 1 night in Nov 2018

10/10 Excellent

Tambrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wheatand Heartland Inn
The hotel was clean and the staff very friendly. The breakfast was very good and fresh.
Stayed 1 night in Oct 2018
Response from Jeanne on 15 Oct 2018
We are happy that your stay here was pleasant and that the staff was accommodating and friendly. We strive to provide comfortable and clean rooms for all guests. We look forward to seeing you again the next time you are thru this area.

10/10 Excellent

Winston, Hamilton MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer well appointed hotel with style.It was a welcome step up from your typical travel stop.Great breakfast.
Stayed 1 night in Oct 2018
Response from Jeanne on 15 Oct 2018
What a wonderful review! So happy your experience at the hotel was above the normal hotels you have stayed at. We hope you stay with us again if you are in the area!

10/10 Excellent

George, Santa Maria, CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, near new with great amenities for such a small town as Wheatland. Breakfast was wondwerful.
Stayed 1 night in Sep 2018
Response from Jeanne on 15 Oct 2018
Thank you for giving us a great review! We hope to see you again on your next trip thru this area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was easy to find although there was no advertisement for the hotel on the main highway which would have made it even easier. Really liked the to go bags provided for early departure. Hotel was very quite and well kept. Check-in was easy and pleasant.
Stayed 1 night in Sep 2018
Response from Jeanne on 1 Oct 2018
Thank you for staying with us! We are currently working on getting advertising on the side of the highway for the Hotel. We hope to see you again on the next trip thru this area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Jeanne on 1 Oct 2018
Thank you for the star review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
❤️ Everything but the pool attendant :)
Was there for 2 nights for HS Rodeos. The beds were very comfy and tall, soft warm covers/blankets, the bathroom was clean, water pressure was great. Lighting not so great in bathroom. Breakfast was good, nothing fancy but good. Workiut room was great, everything worked in it! Pool was small but fun the play in. Hot tub was big enough for more than 3 people. Night manages was pretty rude when she came in at the end of the night and demanded to know whose kids were whose and where parents were and such but over all a very nice experience.
Stayed 2 nights in Sep 2018
Response from Jeanne on 1 Oct 2018
We are glad that you enjoyed your stay with us. I apologize if i was rude when i came into the pool area that was not my intent, it echos in there which makes it hard to hear. Because we strive for the safety of all our guests, we manage to avoid injuries by frequently monitoring these areas. The NO 1 priority is that our guests have a pleasant and comfortable experience and happy when they leave. We have witnessed several near miss injuries by unattended minors which were scary to say the least. I do apologize again, my concern was for the safety of all guests . I hope you will chose to stay with us again on your next trip thru this area

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff, everything went well. Nice fitness room and great breakfast. Loved the pillows too!
Stayed 4 nights in Aug 2018
Response from Jeanne on 18 Sept 2018
Thank you for staying with us! We appreciate the positive review and hope that you stop on your next trip thru this area!

10/10 Excellent

Lisa

Great, new hotel
The people at the hotel were SO nice! And the hotel was new and clean, including the pool!
Stayed 1 night in Aug 2018
Response from Jeanne on 18 Sept 2018
Thank you for the wonderful review, its always nice to know we are providing great customer service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Jeanne on 4 Sept 2018
Thank you for the review.

10/10 Excellent

Julie

Surprising gem!!
Very nice hotel - they didn’t miss a beat on this gem! Comfy beds, friendly staff, fresh cookies and great breakfast. Our room was huge! The pool even had some pool toys. Thank you!!
Stayed 1 night in Sep 2018
Response from Jeanne on 4 Sept 2018
Thank you for the amazing review! we are glad you enjoyed the pool toys it seems to be a big hit with the guests. Hope to see you on your next trip thru this area.

8/10 Good

eric

Happiness
Great
Stayed 1 night in Aug 2018

8/10 Good

JB, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't understand why there are no towel bars in the bathrooms
Stayed 3 nights in Aug 2018
Response from Jeanne on 4 Sept 2018
Thank you for the review. Im not sure why they never put any towel bars in the bathrooms but I will speak to the owners about installing some. The single towel hook on the back of the door just isnt adequate. We hope you stay with us again on your next trip thru this area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with spacious rooms and the smell of fresh baked cookies as you check in!! Great place to stay!
Stayed 1 night in Aug 2018
Response from Jeanne on 24 Aug 2018
Thank you for the review! The cookies are defiantly a wonderful bonus. We hope you will stay with us again on you next trip thru the area.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
My husband and boys went to stay at this hotel for a short overnight before a long day of fishing. They thought the hotel was great - very clean, comfortable and said the breakfast was great.
Stayed 1 night in Aug 2018
Response from Jeanne on 24 Aug 2018
Thank you for the wonderful review! The cookies are amazing and addicting. We hope to see you on your next trip thru this area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & quiet hotel! The breakfast was amazing with a great variety of food.
Stayed 1 night in Aug 2018
Response from Jeanne on 15 Aug 2018
Thank you for the positive review. We are thrilled that you enjoyed the wide variety of choices at breakfast and hope to see you on your next trip thru this area.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Jeanne on 15 Aug 2018
Thank You!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Super nice beds, clean and new ,breakfast is really good
Stayed 4 nights in Aug 2018
Response from Jeanne on 15 Aug 2018
Thank You!

10/10 Excellent

Phil, Rogersville MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a Very nice Hotel. The Hotel is well located, clean and a very friendly staff.
Stayed 1 night in Jul 2018
Response from Jeanne on 15 Aug 2018
Thank You!

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Rude and slow check in but new motel, clean and great condition.
Stayed 2 nights in Aug 2018
Response from Jeanne on 15 Aug 2018
Sorry you had a negative experience checking in. We strive to make every guests experience a positive one.

6/10 Okay

Verified traveller

The day for check in to hotel, we are still at Utah. We did not made it to hotel that day.
Stayed 1 night in Jul 2018
Response from Jeanne on 4 Aug 2018
Not sure why you couldnt make it the day of check in but we hope to see you if you come thru this area!

10/10 Excellent

Suzi, Wiggins, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and the room was very clean. Bed was soft and very comfortable. We drive a truck and trailer and there was actually a place to park! Breakfast was good and still out at 9am. I will definitely be staying at this hotel again.
Stayed 1 night in Jul 2018
Response from Jeanne on 4 Aug 2018
Thank you for the amazing review! We strive to make every guests experience a positive and memorial stay.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place in Wyoming.
Awesome room and super friendly staff. Definitely the best breakfast bar we have had in a long time. Hope we have a chance to stay there in the future.
Stayed 1 night in Jul 2018
Response from Jeanne on 4 Aug 2018
Thank you for the positive review! We are delighted that you enjoyed our Deluxe breakfast and that the staff treated you with the utmost respect!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check-in. No problems. Nice, easy to reserve.
Stayed 1 night in Jul 2018
Response from Jeanne on 2 Aug 2018
Thank you for the review and for mentioning we also do late check ins as well as late check outs upon approval.

10/10 Excellent

Stefani, Parshall, ND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome experience here. The staff was very accommodating. the rooms were amazing! Best continental breakfast I ever had.
Stayed 1 night in Jul 2018
Response from Jeanne on 2 Aug 2018
Thank you for the wonderful review! We hope to see you again next time you come thru this area!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe, clean, and friendly
Very motorcycle friendly. Clean. Close enough to "downtown" to walk to several good restaurants.
Stayed 1 night in Jul 2018
Response from Jeanne on 2 Aug 2018
We appreciate the positive review and that you mentioned us as motorcycle friendly as well. Please stop again on your next trip thru this area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Extremely friendly, helpful and a very nice hotel!
Stayed 1 night in Jul 2018
Response from Jeanne on 29 Jul 2018
Thank you for the awesome review! we hope to see you the next time you are thru this area!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Jeanne on 29 Jul 2018
Thank you for the positive review!

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2018
Response from Jeanne on 9 Dec 2018
We are sorry if your stay was unsatisfactory. We strive to make sure all our guests are comfortable and happy so if there is anything I can do to make it better please feel free to email me at the Hotel. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, comfortable , good breakfast. Close to highway.
Stayed 1 night in Jul 2018
Response from Jeanne on 28 Jul 2018
Thank you for the review. We hope to see you on your next trip thru this area!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, clean, comfortable room and bed. Staff was extremely friendly and helpful. 5 minutes from restaurants. Easy to access several reservoirs. Will definitely stay again!
Stayed 3 nights in Jul 2018
Response from Jeanne on 25 Jul 2018
Thank you for the wonderful review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Jeanne on 25 Jul 2018
Thank you!

10/10 Excellent

Kelly, Papillion, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff was very friendly and helpful. The hotel and rooms were super clean and smelled brand new. The beds were so very comfortable! Our family of 6 enjoyed the hot, fresh cookies and yummy breakfast. The pool and hot tub were clean but a little out dated. Other than that, I would recommend this hotel to everyone. Best hotel stay and experience on our road trip.
Stayed 1 night in Jul 2018
Response from Jeanne on 17 Jul 2018
Thank you for the wonderful review! We hope if you come thru this area again you will stop and spend a night with us again!

8/10 Good

Kathy, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Jeanne on 14 Jul 2018
Thank you for the Review!

10/10 Excellent

judith k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Jeanne on 26 Jun 2018
Thank you for the review!

10/10 Excellent

Ken, Lincoln NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to I-25
Very nice hotel overall Improvements Our room had no towel bars so could not hang up towels that were in use Bathroom door had a spring closer so we had to leave the waste basket in front of the door to keep it open. Never had a room with this feature before. Pain in the neck Automatic light switch in bathroom stayed on all the time. Light level in bathroom not bright enough Still no enough outlets for electronics
Stayed 1 night in Jun 2018
Response from Jeanne on 26 Jun 2018
Thank you for the review! We always welcome any comments on how we can improve a guests stay with us. I will check into making necessary changes to the rooms that you brought to our attention.We hop to see you the next time you come thru this area!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from Jeanne on 22 Jun 2018
Thank you for the 5 star review!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place In Wheatland
I have stayed at this location several times on business trips to Wheatland. The service and friendliness of the staff has always been over the top warm and welcoming. The breakfast is not bad for the offerings and the eating area is always clean and attended by a helpful staff member. I travel 40 weeks a year and the bane of my existence is uncomfortable beds and lousy pillows. Heartland has fantastic beds and the perfect pillows (please never change this, Heartland!), which makes for an excellent nights sleep for weary business travelers. The rooms have always been very clean and spacious and have never lacked in amenities. My company books thru various online travel portals so I have paid varying prices depending on the time of year. Trust me though, I have paid more for less quality. You won't go wrong with Heartland.
Stayed 1 night in Jun 2018
Response from Jeanne on 8 Jun 2018
What a wonderful review! Thank you for being a loyal guest with us, its always a pleasure to see your smiling face when you come looking for cookies in the afternoons! We are looking forward to your next visit with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from jb on 1 Jun 2018
Thank you for the wonderful review.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best!
Staff was very friendly! Hotel was very clean! Breakfast was good and well stocked!
Stayed 3 nights in May 2018
Response from JB on 1 Jun 2018
Thank you for the awesome review. We hope to see you on your next trip thru this area!

10/10 Excellent

Clarinda , Ft Washakie wy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A nice clean hotel with a very good breakfast. I recommend this place! Thank you!
Stayed 2 nights in Apr 2018
Response from Jeanne on 4 May 2018
Thank you for the amazing review! We hope to see you on your next trip thru this area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jeanne on 30 Mar 2018
Thank you for the awesome review! We hope you stay with us on your next trip thru this area!