Western Massachusetts Hospital

Pool and hot tub was nice. Thank you for having gluten free breakfast items

I asked to be on the 5:30 AM shuttle/van from the hotel directly to BDL. The front desk knew this and included this information in my profile, I assume. I appeared in the lobby at 5:31 AM. While I acknowledge I was late by 60 seconds, the van left without me, left me stranded and I had to suffer the cost of an Uber to BDL or I would have missed my 6:45 AM flight. The excuse was that they had airline crew and couldn't wait 60 seconds for an airline passenger, a paying airline passenger! The front desk was staffed by a humorless, shy, young and grossly inept young lady who talked to you while staring at the floor or speaking incoherently at her computer monitor. NOONE had the courtesy to ring my room and alert me that the van was doing a dash act to the airport. I want my Uber money back! 30.00 bucks!