Ratings based on 526 Verified Reviews

3.6 out of 5
71% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Cosy traditional hotel

Posted 28-Apr-2018
My experience of this hotel was wonderful but improvements were also identified. Firstly: -Quantity of pillows and comfortable bed - Good facilities in the room ranging from a safe, hairdryer, iron, ironing board. - Great pressure water of shower - Quantity of mirrors were fantastic, you can never have enough mirrors, women will understand this!! And the improvements: - Walls are very thin. I could hear next door using the shower and also a phone notification noise that must have been on their table.. - If you're sleeping over on a Friday morning, watch out, the binmen will wake you up at 5am... Emptying 3 bins of empty bottles.. Not so great - My bath gel didn't open even when I tried as hard as I could.. It was so difficult and only realised the morning of my shower by which I was too short on time to go downstairs and request another.
Comment from Hotel Management
17-May-2018 by Amandeep Thethi, Hotel Management
Thank you for your feedback. Please accept our apologies for the inconvenience faced during your stay. I would like to again offer my sincere apologies for the issue you had to face during your stay .We take your comments into serious consideration. I have forwarded your feedback to our management team and our manager . Once again please accept our apologies. If you have any other question or for any further assistance please do not hesitate to contact us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2018
Clean and comfortable. Close to train station, restaurants, bars, and shopping.
Comment from Hotel Management
14-May-2018 by Reservations, Hotel Management
Thank you for your feedback, it's greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveller from Devon

Posted 09-Apr-2018
We would have stayed another night if we had known how good it was! Lovely staff and excellent food. Weel done, much appreciated
Comment from Hotel Management
14-May-2018 by Reservations, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay.
3 out of 5
by A verified traveller from Newcastle upon Tyne

Cold, Dreadful shower

Posted 04-Apr-2018
Pros: Central, relatively good value, efficient
Cons: The heating and water pressure
Clean and tidy, but cold and almost no water pressure on the 6th floor, which made having what should have been a nice hot shower a very cold experience.
Comment from Hotel Management
17-May-2018 by Amandeep, Hotel Management
Please accept our apologies for the inconvenience faced during your stay. I would like to again offer my sincere apologies for the issue you had to face during your stay .We take your comments into serious consideration. I have forwarded your feedback to our management team and our manager. Once again please accept our apologies. If you have any other question or for any further assistance please do not hesitate to contact us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2018
Friendly hotel, close to station and city centre.
5 out of 5
Recommended
for Everyone
by A verified traveller from cleethorpes

Lovely place lovely staff

Posted 04-Mar-2018
Arrived an asked for lower floor due to partners disabilty. No questions asked,was given a lovely,very spacious an very clean room on 1st floor. Staff were amazing. We also asked to leave luggage next day until our evening train which was no trouble at all. Will deffinately be staying here everytime we visit Leeds...EXCELLENT
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Feb-2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Scunthorpe

Posted 17-Feb-2018
Nice hotel great position for shopping, restaurants or drinking. Lovely staff very helpful.
2 out of 5
by A verified traveller

Unsatisfactory

Posted 17-Feb-2018 on Hotels
Three different rooms before an adequate room was provided.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2018
Room was very small and extremely hot, tiu could not control this yourself as no thermostat. Staff were pleasant and very helpful. I would stay in the hotel again as location was good but would wxpect a bigger room for price.