Central location but a little dated
Posted 12-Sep-2018 on Hotels
Ok check in, staff all seem a bit distracted. One receptionist stopped what she was doing to come over and tell the receptionist they wouldn’t add my honors points as I was third party booked guest. Having stayed in two Hilton’s previously on this trip, this was the only Hilton to say that to me. It felt like she went out of her way to make that point, after ignoring me at check in desk. It wasn’t the welcome I expect from Hilton not the 100% satisfaction guarantee they promise. I booked a suite and was disappointed in its overall look and feel. I understand it’s difficult to work with old buildings but the decor was dated and for one of their most premium rooms I feel it was a let down. On the flip side great breakfast, lovely service staff and the rooms were quiet.