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Reviews of Residence Inn Columbia West/Lexington

3 out of 5
Residence Inn Columbia West/Lexington
122 Mathias Rd, West Columbia, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 303 reviews" "
Rating 8 - Good. 66 out of 303 reviews" "
Rating 6 - Okay. 10 out of 303 reviews" "
Rating 4 - Poor. 6 out of 303 reviews" "
Rating 2 - Terrible. 6 out of 303 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called ahead to see if we could check in early, polite staff checked and found a room for us, upon arrival we had a room as indicated. Grateful for accommodating us.
Stayed 1 night in May 2024
Response from Dorian Y. on 19 May 2024
Thank you for the positive comments about your stay with us! Please come stay with us again next time you are in the area.

10/10 Excellent

Lashirl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in May 2024
Response from Dorian Y. on 21 May 2024
Thank you so much for leaving your feedback! We are glad to have had the opportunity to host you. Please come back and see us again.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved our stay here as a family of 5 we were a bit nervous but stayed in the 2 bedroom suite and it was perfect for our family.
Stayed 2 nights in May 2024
Response from Dorian Y. on 7 May 2024
Thank you so much for leaving your feedback! We are glad to have had the opportunity to host you. Please come back and see us again.

6/10 Okay

Jay

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Dorian Y. on 27 Apr 2024
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate your feedback!

10/10 Excellent

Sierra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 2 nights in Apr 2024
Response from Dorian Y. on 19 Apr 2024
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very helpful, polite, and professional staff. HVAC unit in room was very noisy!
Stayed 19 nights in Mar 2024
Response from Dorian Y. on 7 Apr 2024
Thank you so much for leaving your feedback! We are glad to have had the opportunity to host you. Please come back and see us again

10/10 Excellent

Phil, Norwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Dorian Y. on 29 Mar 2024
Thank you so much for leaving your feedback! We are glad to have had the opportunity to host you. Please come back and see us again

4/10 Poor

Patrick

Liked: Staff & service
Stayed 8 nights in Feb 2024
Response from Dorian Y. on 1 Mar 2024
Thank you for taking the time to leave your feedback. I’m so sorry that your stay with us was not to your satisfaction. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great folks at the front desk.
Stayed 1 night in Feb 2024
Response from Dorian Y. on 17 Feb 2024
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley B on 17 Feb 2024
Thank you for leaving your feedback. If you have additional information you feel like sharing with the team to ensure your next visit is even better, please let us know. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Jen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Jan 2024
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate your feedback!

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ashley B GM on 4 Jan 2024
Thank you so much for staying with us at the Residence Inn Columbia West/Lexington. We appreciate the review! Safe travels and hope you stay with us again!

10/10 Excellent

Anna

Stayed 2 nights in Dec 2023
Response from Ashley Bell on 2 Jan 2024
Thank you so much for choosing to stay with us at Residence Inn Columbia West/Lexington. We are glad to see you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Could barely open microwave door
Have stayed here many times and always pleased with the hotel. Two adverse factors this trip. First, the microwave in Room 108 is mounted too close to the refrigerator, so that the microwave door doesn't open satisfactorily. Only opened about 5 or 6 inches wide, barely enough to slide a cup of coffee in for a heat-up, and that included some arm contortions to reach around the edge of the door to try to get access. Quite annoying. Second issue was quite minor. The shampoo dispenser was jammed and/or out of service. Had to ask housekeeping for a replacement. Otherwise, my wife and I have always been thoroughly pleased with this Residence Inn.
Stayed 3 nights in Nov 2023
Response from Ashley Bell- GM on 5 Dec 2023
Dear Guest,Thank you so much for the feedback. We will be sure to get these issues addressed. Despite these issues, I am glad to hear your stay overall went great. Come back to see us again!

10/10 Excellent

Alicia, Marshall

Stayed 1 night in Nov 2023
Response from Ashley Bell on 5 Dec 2023
Thank you so much for staying with us at the Residence Inn Columbia West/Lexington. We appreciate the review! Safe travels and hope you stay with us again!

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Kelsey D. on 26 Oct 2023
Thank you for taking the time to leave your feedback! We hope that you will visit us again soon!

8/10 Good

Keith, Summerfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the City and the interstates
Stayed 1 night in Sep 2023
Response from Kelsey D. on 11 Sept 2023
Thank you for taking the time to leave your feedback. We are glad to see you enjoyed the location! Please come back and see us again.

8/10 Good

Deborah

Stayed 1 night in Sep 2023
Response from Kelsey D. on 26 Sept 2023
Thank you for taking the time to leave your feedback. We appreciate you choosing to stay with us and hope you consider staying with us again in the future.

10/10 Excellent

Giuliana

Travelled with partner
Liked: Amenities
The staff was amazing and helpful!
Stayed 2 nights in Aug 2023
Response from Kelsey D. on 27 Aug 2023
Thank you so much for leaving your feedback about our team! We are so happy to read they provided you with memorable service. Please come back and see us again!

10/10 Excellent

Thomas

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Very spacious rooms
Stayed 3 nights in Aug 2023
Response from Kelsey D. on 25 Aug 2023
Thank you for leaving your feedback! We hope to host you again in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kelsey D. on 25 Aug 2023
Thank you for taking the time to leave your feedback. We are glad to see you had an excellent stay! Please come back and see us again!

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kelsey D. on 23 Aug 2023
Thank you for leaving your feedback! We are delighted to read you had a great stay. Please come back and see us again.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place with a very good breakfast with hot food. Place is very clean and it was very quiet which is getting harder to find during night time hours at hotels.
Stayed 2 nights in Aug 2023
Response from Kelsey D. on 8 Aug 2023
Thank you for leaving your feedback! Our team takes pride in our facility and we are thankful that you enjoyed your stay. We hope to have the opportunity to host you again should your travel needs bring you back to the area!

6/10 Okay

Tora

Stayed 1 night in Jul 2023
Response from Kelsey D. on 23 Aug 2023
Thank you for leaving your feedback. If you have additional information you feel like sharing with the team to ensure your next visit is even better, please let us know. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Julie

Stayed 1 night in Jul 2023
Response from Kelsey D. on 13 Aug 2023
Thank you for leaving your feedback. We hope to have the opportunity to host you again in the future!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Residence Inn on 5 Jul 2023
Thank you for the wonderful feedback! Have a wonderful week! Happy 4th of July Holiday! Front Desk Staff

10/10 Excellent

Angiela A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Fast, friendly check in. The room is spacious and clean. This is one of the nicest Residence Inn that I have stayed.
Stayed 1 night in Jul 2023
Response from Kelsey D. on 2 Jul 2023
Thank you so much for taking the time to leave your feedback! We are delighted to read that you are enjoying your stay and your suite! We hope to have the opportunity to host you again should your travel needs bring you back to the area.

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn't like the fact that housekeeping never came to clean the room or change the towels while I stayed.
Stayed 2 nights in Jun 2023
Response from Breanna M. on 28 Jun 2023
Thank you for your feedback. I will pass along this information to the appropriate department lead.

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2023
Response from Kelsey D. on 12 Jul 2023
Thank you so much for leaving your feedback! We are glad to have had the opportunity to host you. Please come back and see us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
great location
great location near I26, restaurants and shopping. the room as has a kitchenette, sofa and desk/chair. light in kitchen was out, and the two reading lamps next to bed were out. fan on a/c ran constantly and could not be turned off.
Stayed 3 nights in Apr 2023
Response from Breanna M. on 9 Apr 2023
Thank you for your feedback.

6/10 Okay

michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Kelsey D. on 1 Apr 2023
Thank you for leaving your feedback. If you have any additional comments you are willing to share so that we may know what influenced your score, please feel free to reach out to the property. We hope to serve you again the next time you are in the area!

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just one of several overnight stops on our way from MI to FL. We were traveling with my elderly parents so we opted for 2-bedroom suites. Clean modern unit. Check-in went well, staff were friendly and professional. Room had two bedrooms with full bathrooms Large full kitchen including basic kitchen supplies Nice breakfast buffet Appreciated the shampoo, conditioner and body wash bottles. Imagine reduces the cost and better for the environment. Previous location forgot to refill this stay was good. No staff members wearing masks. Our concern is if any ever test positive how would guests know so they can plan accordingly. Would appreciate masks, especially staff working the breakfast buffet. No hand sanitizer stations near the breakfast area Room light switches limited. Difficult for elderly ones to cross dark unfamiliar rooms to search for a lamp switch. Overall good stay and would choose this location again.
Stayed 1 night in Jan 2023
Response from Kelsey D. on 2 Feb 2023
Thank you so much for leaving your detailed feedback. We appreciate you staying with us and hearing that you had a great stay. We hope you come back and visit us again.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2023
Response from Kelsey D. on 6 Mar 2023
Thank you for leaving your feedback! We hope to host you again soon!

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good amenities, no safe in room, but had everything else you needed!
Response from Kelsey D. on 17 Jan 2023
Thank you for leaving your feedback! We are glad to read you enjoyed your stay with us!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Lowest toilet that I have seen in many years. TV was hard to figure out. The night I checked in I could not get it to change station. Next morning it was ok but I turned it off to go downstairs and when I returned it would not change from Marriot station.
Response from Breanna M. on 5 Jan 2023
Thank you for your feedback. We look forward to hosting you again in the future.

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and great breakfast too!
Appreciated the breakfast!
Stayed 1 night in Jan 2023
Response from Breanna M. on 5 Jan 2023
Thank you for your feedback. We look forward to hosting you again in the future.

2/10 Terrible

tammy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Kelsey D. on 29 Dec 2022
Thank you for taking the time to leave your feedback. I’m so sorry that your stay with us was not to your satisfaction. We understand how disruptive an early morning fire alarm can be and apologize that you experienced that during your stay. We hope to have the opportunity to serve you and your family again in the future. Please have safe travels.

10/10 Excellent

Addie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Felt really bad for the front desk person on duty. It was late on Christmas Day, and there had already been a plumbing disaster from a burst pipe, that was visible in the front lobby. She was alone and definitely looked frazzled. But she was pleasant, and very helpful. She took in stride the need for non-feather bedding (due to severe allergy), and was very polite and accommodating. BTW they have a highly ridiculous debit card policy posted; but it is not on the website and not on Expedia, and she was able to help us navigate it without major penalty. I would definitely call ahead if you use a debit card for check in, as it was absurd and not expected (I actually looked for a debit card policy before booking the room and none was found). The room was clean, the hotel was clean and quiet. We were in a two bedroom suite that exceeded our expectations. Will definitely consider coming back.
Stayed 1 night in Dec 2022
Response from Kelsey D. on 26 Dec 2022
Thank you so much for your kind words about our Manager on Duty. Our hotel did have a bit of a crazy day with a pipe bursting at the front desk because of the weather during the day, and then a second one on the fourth floor burst later that night. We appreciate your patience and understanding as we navigate to get everything repaired. We hope to have the opportunity to host you again.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2022
Response from Kelsey D. on 24 Dec 2022
Thank you for your feedback! Please come back and see us again!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness
Just ok. I'll not stay here again and spend my $160/nite somewhere else.
Stayed 1 night in Nov 2022
Response from Kelsey D. on 27 Nov 2022
Thank you for your feedback. We hope you continue to have safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Breanna M. on 18 Nov 2022
Thank for choosing to stay with and your feedback! We look forward to hosting you again in the future!

8/10 Good

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Professional, polite, personable Staff.
Stayed 1 night in Oct 2022
Response from Kelsey D. on 11 Oct 2022
Thank you for leaving your feedback! We are so glad you enjoyed the customer service you received from our team members. Please come back and see us again!

10/10 Excellent

Franklyn

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The people working at the hotel are Awesome, friendly and happy.
Stayed 6 nights in Sep 2022
Response from Kelsey D on 25 Sept 2022
Wow! Thank you so much for the compliment!! We are thrilled to read that the team provided you with a great experience! Please come visit us again soon!

10/10 Excellent

joseph, brooklyn

Travelled with family
Liked: Cleanliness
Locally located meaning you. An get to Lexington or Columbia easily and route 26 is nearby to go to Charleston airport. Excellent hotel will stay again
Stayed 4 nights in Sep 2022
Response from Kelsey D. on 22 Sept 2022
Thank you for your kind words! We are glad that you found our hotel excellent. Please come back and see us again!

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Kelsey D. on 5 Jul 2022
Thank you for leaving your feedback! Please come back and see us again!

10/10 Excellent

Charlesetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no complaints about staying at this hotel l will stay again in the future.
Stayed 3 nights in Jun 2022
Response from Breanna Moore-Operations Manager on 4 Jul 2022
So glad you enjoyed your stay. Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Quanesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Lori

Liked: Cleanliness, staff & service, room comfort
Bathroom wallpaper coming off the wall- shower ceiling was in poor shape
Stayed 3 nights in May 2022
Response from Kelsey D. on 1 Jun 2022
Thank you for your feedback. We will pass it along to the appropriate team member.

10/10 Excellent

ROBERT

Stayed 9 nights in May 2022
Response from Kelsey D. on 23 May 2022
Thank you for your feedback!