West Beach Holidays from £496

the property was good the only issue that I had was the fact about getting clean towels I think that they should have their housekeepers to check on guest that are staying more than a couple of days. we had to go get our own towels and when we did we were told we got the last ones. so if we had not gotten them when we did I guess we would have had to go buy towels. we did have a beautiful view from our room looking out at the beach. PLEASE CHANGE YOUR POLICY ON TOWELS FOR YOUR GUEST FRESH TOWEL SHOIULD BE TAKEN TO GUESTS ROOMS EVERY DAY. A GUEST SHOULD NOT HAVE TO WORRY IF THEY ARE GONNA GET FRESH TOWELS. NEXT TIME WE WILL BE STAYING WHERE WE DON'T HAVE YOU WORRY ABOUT BATH TOWELS.

The staff was very friendly and tried hard. The property feels luxury in comparison to other standard beach properties. Valet is free and the pool area is posh.

The pool deck was amazing with multiple pools, hot tubs lazy river, and a restaurant/bar. Unfortunately, it was closed due to thunder often during our stay and when it wasn't, it was packed with family groups. I believe we were able to find 3 chairs at 9 am one morning and then within 2 hours it was closed due to thunder. If we were part of a larger group and staked our claim at the pool, I'm sure it would have been a fantastic time. The music was fun and generated an amazing atmosphere. Never did get to try the food due to the many long closures but the virgin frozen drinks were delicious! We did try the pizza restaurant one evening and sampled 3 huge subs. They were really good, but really expensive. Our meal with drinks and tip was over $100. Safety is a priority as is ensuring only renters or owners enter the pool deck. As with any high rise, elevators are an issue. We were on the 9th floor and walked down every day but took the elevators up. Parking is in a garage attached to the resort and seems ample. Never tried the fitness center as we wanted to go as a family and my 16 yo wasn't allowed. 18 over only. Basically across the street from Barefoot Landing which is a plus - especially during the daily thunderstorms we encountered. Our condo was nice enough. Missing some items that we are used to in a rented condo like S&P shakers, laundry baskets but otherwise fine. Towels were replaced as requested & door to garbage shoot was locked so you had to request p/u

I highly recommend this hotel. The room was spacious and included a balcony. The beach shuttle was very convenient. It was a nice plus to have towels, beach chairs, and umbrellas available. The staff is very accommodating and they all strive to deliver a 5 star experience.

We arrived early, we called the property to see if early check in was an option, they said before ten there was a fee after noon there was no fee. We arrived around 1230 to be told that there were no early check in options available. We had no where to go and my 3 year old granddaughter with us. The property is also very noisy at night, lots of activity going on all night.