I had a very favorable check-in experience. Once I had a chance to spend time in my room I heard that the a/c unit sounded like it was broken and struggling when the thermostat would kick in. I like white noise when I sleep, but this was well beyond that. I talked to the gentleman who checked me and in and he was ridiculously understanding, apologetic, and was fast in helping me find another room that would be better suited to me. It was a great experience.