Wereldmuseum Rotterdam

The hotel was fine but unfortunately the housekeeping was poor. Shower gel container was not refilled when needed and on one occasion left our room without any towels, toilet paper and hand soap. Had to contact an outside concierge at 11pm to get these items. Could also do with a lift for people on 2nd Floor as 47 steps of stairs to get there.

Adrian at the desk was friendly, efficient, professional and very knowledgeable. He was super helpful. All other staff were very good but Adrian was one who really stood out with his superb customer service skills. Room could have done with coffee and milk instead of just green tea. There was an urn of coffee downstairs to help ourselves but it would have been useful in the room. Air con wasn’t working but there was a fan which was useful. Superb location. Walking distance to train station and Rotterdam Central. Very happy with our stay