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The Ancient Gatehouse Hotel

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1 bedroom, premium bedding, in-room safe, individually decorated
1 bedroom, premium bedding, in-room safe, individually decorated
1 bedroom, premium bedding, in-room safe, individually decorated
1 bedroom, premium bedding, in-room safe, individually decorated

Overview of The Ancient Gatehouse Hotel

The Ancient Gatehouse Hotel

3 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Laundry
  • Room service
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 60°C
20 Sadler Street, Wells, England, BA5 2SE

Explore the area

  • Popular LocationWells Cathedral2 min walk
  • Popular LocationVicar's Close4 min walk
  • Popular LocationWells Bishop's Palace5 min walk
  • AirportBristol (BRS-Bristol Intl.)27 min drive

Choose dates to view prices

About this area

Wells

Located in Wells, The Ancient Gatehouse Hotel is connected to a shopping centre. Wells Bishop's Palace and St. Margaret's Chapel & Magdalene Almshouses are local landmarks, and some of the area's attractions include Wells & Mendip Museum and Greenbank Pool. Royal Bath and West Showground and Cheddar Crazy Golf are also worth visiting. Guests appreciate the guest house's central location.
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Map

What's nearby

  • Wells & Mendip Museum - 2 min walk
  • Wells Cathedral - 2 min walk
  • Vicar's Close - 4 min walk
  • Ebbor Gorge - 4 min walk
  • Wells Bishop's Palace - 5 min walk

Getting around

  • Castle Cary Station - 21 min drive
  • Bristol International Airport (BRS) - 27 min drive

Restaurants

  • Rugantino — 1 min walk
  • Twentyone Cafe + Kitchen - 2 min walk
  • The Crown - 2 min walk
  • Ask - 3 min walk
  • Coffee #1 - 3 min walk

About this property

The Ancient Gatehouse Hotel

Guesthouse connected to a shopping centre in Wells with restaurant
Along with a restaurant, this smoke-free guesthouse has a bar/lounge and dry cleaning. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff and a garden are on-site. All 9 individually decorated rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, guests will find flat-screen TVs with digital channels, and other amenities include premium bedding and coffee makers.
The Ancient Gatehouse Hotel offers 9 forms of accommodation with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This Wells guest house provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in February 2018.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free off-site parking
  • Street parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Romanian
  • Spanish

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Renovated guest rooms – February 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Portable fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe

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Policies

Check-in

Check-in from 2 PM - 10 PM
Late check-in subject to availability
Late check-in fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-in fee (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties

Property is also known as

Ancient Gatehouse Hotel Wells
Ancient Gatehouse Hotel
Ancient Gatehouse Wells
Ancient Gatehouse
The Ancient Gatehouse
The Ancient Gatehouse Wells
The Ancient Gatehouse Hotel Wells
The Ancient Gatehouse Hotel Guesthouse
The Ancient Gatehouse Hotel Guesthouse Wells

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 25 out of 64 reviews
5 - Excellent 39%
Rating 4 - Good. 25 out of 64 reviews
4 - Good 39%
Rating 3 - Okay. 6 out of 64 reviews
3 - Okay 9%
Rating 2 - Poor. 6 out of 64 reviews
2 - Poor 9%
Rating 1 - Terrible. 2 out of 64 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old old building but the room was very well designed to adapt to modern needs. Good shower/bathroom. Great bed. Lovely location on the Cathedral green. Loved it.
Stayed 1 night in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 hair conditioners, no shampoo.
All is good as long as you don't expect yo get a room with the view of the Cathedral. Yes, the stairs are rickety, but it's an old building. Breakfast was nice and the staff were very friendly and helpful. Would I stay there again? Most definitely, Yes.
Stayed 1 night in Jun 2021

2/5 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We are giving this hotel a poor review due to the fact that the day before arrival we were contacted and told that there would be no breakfast or dinner served during our stay! When we checked in we were given a key and had to find our own way to the room we had been given. One member of staff was standing outside smoking and made a very poor attempt to offer to help with our luggage. The room was clean and we had a great view of the cathedral but be warned the bells chime every quarter of an hour so we did not have a hood nights sleep. When we checked out there was no member of staff there to take payment, we rang the mobile number on the door of the hotel but there was no answer, we sent a text message to the same number to sort out payment but have so far heard nothing. There were other guests staying at the same time who also thought it bizarre that there was no member of staff availabl.
Stayed 1 night in Aug 2020