Wears Valley Holidays from £3,880

This is a hard one to write we had some ants and centipedes in bathroom and complained. The staff responded right away and sprayed but this did not stop the problem. I killed 10 centipedes in the bathroom floor mostly late at night. The day we were to leave a big rain came and water poured off the mountain. We were in building six and I woke up to have my car surrounded by water so deep I couldn't move my car. The water was running around the hill and down the road but pooling near the handicap spot at building six. When the rain stopped for a bit we got out of there while the water dropped. The staff was great but there are issues.

The staff are amazingly accommodating, especially to our little dog! Everything is so beautiful and clean! The views are absolutely top notch, as is the location!

The pool chemicals were extremely strong when we stayed here. My daughter’s eyes were burned partially because she didn’t listen to me and keep her eyes closed and partially because the pool was so strong. A staff member gave me an eye rinse and that helped tremendously! I gave this hotel 5 stars even still, although I rated the amenities 4 stars because of this. The hotel manager made it right and adjusted my stay at check out when we left early and he also assured me maintenance would fix the pool situation. The water slides/splash pad weren’t an issue at all, only the pool. The rooms were really clean and had everything I would want out of a hotel room; however, if you’re traveling with an in law and 2 children like we were, I’d suggest booking a handicap accessible room so you have room for an air mattress. The breakfast was phenomenal and the coffee surprised my mother in law and I both. We’re coffee fanatics and hotels usually don’t have good coffee, but the coffee was amazing! Overall it is a great hotel. It’s very clean and the water park is amazing. Hopefully they get the pools chemicals balanced before our next stay. We plan to return next month for our son’s birthday. I’ll update then!

Will book again in the future!