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Reviews of Holiday Inn London - Watford Junction, an IHG Hotel

4 out of 5
Holiday Inn London - Watford Junction, an IHG Hotel
65-67 Clarendon Road, Watford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 609 reviews" "
Rating 8 - Good. 198 out of 609 reviews" "
Rating 6 - Okay. 37 out of 609 reviews" "
Rating 4 - Poor. 16 out of 609 reviews" "
Rating 2 - Terrible. 7 out of 609 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alamgir

Liked: Staff & service, property conditions & facilities
The hotel offers excellent service and the staff is very accommodating. There's ample parking available. However, the property appears slightly outdated, and the rooms are somewhat small, likely due to its prime location. Additionally, there were noticeable scale stains on the faucets, which could be easily remedied. Personally, I'm not a big fan of carpets in hotel rooms. The carpets here seemed worn out - a thorough steam cleaning of the carpets in each room would significantly enhance the comfort level of the hotel. Despite these minor issues, my overall experience during my 3-night stay was very good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirsi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024

8/10 Good

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was frustrated when I was denied breakfast even though I had paid for it when I got my ticket, so we ended up eating at the airport, but that’s frustrating since I paid for it and the system said I didn’t. I contacted the property through Expedia, but did not hear anything yet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Can't fault this hotel on anything at all, we had a crisis and needed an ambulance at 2h00am and the staff were amazing. food was great, reasonable and breakfast was lovely too. Super impressed. will definately be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very close to train station - 20mins to Euston. Parking £8 overnight. Good option on outskirts of London
Stayed 1 night in Mar 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
S
Stayed 1 night in Mar 2024
Response from Danielle Cottom | Front Desk Manager on 11 Mar 2024
Dear John Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Watford for two nights. Went to the Harry Potter Studios. This hotel is in the perfect location to Watford station. Easy walking distance to food and supplies as well.
Stayed 2 nights in Feb 2024
Response from Danielle Cottom | Front Desk Manager on 27 Feb 2024
Dear Greg Thank you for taking the time to review your recent experience at Holiday Inn London - Watford Junction, and for your 5 out of 5 rating!I am pleased to see you enjoyed your stay and hope that we will have another opportunity in the future to welcome you back!Kind Regards

10/10 Excellent

Chris

Nice clean great locations
Stayed 1 night in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear Chris Thank you for taking the time to review your recent experience at Holiday Inn London - Watford Junction., and for your 5 out of 5 rating!Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests.I hope we will have another opportunity to welcome you back in the future for another great stay!Kind Regards

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only the Watford Experience
Arrived at 8.35pm after just over 2 hour drive. Had booked dinner for us but restaurant closes at 9, felt a little rushed but it was nice enough. Our room was cold when we got there no instructions for the warm air heating could be found after several minutes of trial & error it eventually worked. The facilities in the room were all good. Would have liked some complimentary biscuits with our tea & coffee though. Overall a nice overnight stay.
Stayed 1 night in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear Jeanette Thank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction.Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear KatThank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction, and for your 5 out of 5 rating!Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

10/10 Excellent

Barbara

Stayed 2 nights in Dec 2023
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear BarbaraThank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction.Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear Jake Thank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction, and for your 10 out of 10 rating!Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

8/10 Good

Lucy

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear LucyThank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction.Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault!
Very easy check in, welcoming staff, clean and comfortable room. Good value for money. We had some drinks and snacks in the evening, which was lovely. Breakfast was also tasty in the morning. Hotel is also very well located a short drive to Harry Potter Studios, and a short walk from the train station.
Stayed 1 night in Jan 2024
Response from Thomas - Duty Manager on 19 Jan 2024
Dear Joana,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay.We can't wait to welcome you back one day for another amazing stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please let us know. We're here to make your future stays even more memorable.Kind Regards

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Danielle Cottom | Front Desk Manager on 8 Feb 2024
Dear DamonThank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction.Your feedback helps us identify areas where we can make necessary adjustments to ensure a more comfortable and satisfying stay for our guests, thank you for sharing your experience.Kind Regards

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, a clean and tidy hotel
Stayed 2 nights in Jan 2024
Response from Thomas - Duty Manager on 19 Jan 2024
Dear Elvira,Thank you for choosing our hotel for your and for sharing your positive feedback. We're thrilled to hear that you had a great stay and that our staff provided brilliant serviceWe look forward to welcoming you back in the future.Kind Regards

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport links into London. Good restaurants nearby, outside thr ULEZ and excellent staff.
Stayed 3 nights in Jan 2024
Response from Thomas - Duty Manager on 19 Jan 2024
Dear Christopher,Thank you for choosing us for your recent stay and for sharing your feedback with us. We are thrilled to hear that you had a great time and that you found our service to be excellent. We are very proud of our team here and are delighted that their efforts have been recognized.We hope to have the privilege of welcoming you again soon.Kind Regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendsly Staff
Nice hotel, very friendly, helpful staff.
Stayed 1 night in Dec 2023
Response from Danielle Cottom | Front Desk Manager on 30 Dec 2023
Dear Chris Thank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction, and for your 10 out of 10 rating!I am pleased to see that you enjoyed your experience with us, and hope that we will have the opportunity to welcome you back in the future!Thank you once again, for your great score!Kind Regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Really easy to get the station which is only a 25 minute journey to central London
Stayed 1 night in Dec 2023
Response from Eric on 24 Dec 2023
Dear Simon Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Eric EmanuelsDuty Manager

8/10 Good

Nisha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eric | Front Desk . on 24 Dec 2023
Dear Nisha, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Eric EmanuelsDuty Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Small room but eveything we needed. Arrived early and checked out late, neither of which were a problem. Friendly staff room and communal areas, bar and lounge all clean and tidy. Nice and hady for the station.
Stayed 1 night in Dec 2023
Response from Eric | Front Desk . on 24 Dec 2023
Dear Emma , Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Eric EmanuelsDuty Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you'd expect and more...
I stay in hotels so over the country for business, but this was a weekend treat away for my wife's birthday, from check in to check out the staff we're amazing, the hotel was bright and clean... great decorations as it was Christmas, very comfortable resting area with tv, video games, booths for private and quite time, games to borrow and a well stocked bar. The bedroom had everything we needed and I'll be looking out for Holiday Inns when next i have to book for business in 2024.
Stayed 2 nights in Dec 2023
Response from Eric on 19 Dec 2023
Dear David Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION., and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.Sincerely,Eric Emanuels Duty Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear DanielThank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Angela Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to station and reasonably priced
Stayed 1 night in Dec 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Marian Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Kirsty

Stayed 1 night in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Kirsty Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay if going to Harry potter
Wonderful clean, friendly hotel. Great breakfast
Stayed 1 night in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear VictoriaThank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Mr Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel, very convenient to everything we wanted. Helpful and friendly staff. Good breakfast and nice restaurant menu.
Stayed 2 nights in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Mr Brian Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION., and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Craig

Stayed 1 night in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Craig Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and for your 10 out of 10 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

8/10 Good

Chris

Stayed 1 night in Nov 2023
Response from Danielle Cottom | Front Desk Manager on 16 Dec 2023
Dear Chris Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Was very welcoming from the moment we walked in, Thomas on the desk was great and helpful, and the gentleman later who helped with a late checkout. Hotel was clean, very friendly, food was delicious.
Stayed 2 nights in Oct 2023
Response from Danielle Cottom | Front Desk Manager on 31 Oct 2023
Dear ChristopherThank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction, and for your 10 out of 10 rating!I am very pleased to see that you enjoyed your experience with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from Danielle Cottom | Front Desk Manager on 31 Oct 2023
Dear Sharon Thank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction. I am pleased to see that you enjoyed your experience with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

4/10 Poor

Alison

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing!
Unfortunately this hotel was very disappointing and certanly not to the standard we are used to when staying with Travel lodge. The room was unkempt. It smelt stale. The towels and bedding were clean. The road was very noisy at night. Delivery trucks parking near the hotel with the hazzard lights lighting up the room. Lots of buses and sirens. We were not asked it everything had been ok when checking out.
Stayed 1 night in Oct 2023
Response from Danielle Cottom | Front Desk Manager on 31 Oct 2023
Dear Alison Thank you for taking the time to review your recent experience at Holiday Inn London - Watford Junction. I am sorry to see on this occasion we did not meet your expectations. At Holiday Inn we strive to make each guests stay as enjoyable and comfortable as possible. Please be assured that we value all guest feedback, and use feedback such as yours to make continuous changes in our services so we can provide a better guest experience. I hope that you will be able to give us another chance in the future to show you your recent experience was an exception. Kind Regards

10/10 Excellent

Alison

Stayed 1 night in Oct 2023
Response from Danielle Cottom | Front Desk Manager on 31 Oct 2023
Dear Alison Thank you for taking the time to review your recent stay at Holiday Inn London - Watford Junction, and for your 10 out of 10 rating!I am very pleased to see that you enjoyed your experience with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all so lovely and helpful (especially Thomas). Food for breakfast was very good and I loved having a Starbucks onsite!
Stayed 2 nights in Oct 2023
Response from Asad | Front Desk on 24 Oct 2023
Hi Nathalie,Thank you very much for sharing your feedback with us about your recent stay. We're pleased to know that your stay with us was comfortable and enjoyable as much as we loved hosting you as well. We hope to see you again!Have a nice day.

10/10 Excellent

Lucy

Stayed 1 night in Oct 2023
Response from Asad | Front Desk on 24 Oct 2023
Hi Lucy,Thank you very much for sharing your feedback with us about your recent stay. We're pleased to know that your stay with us was comfortable and enjoyable as much as we loved hosting you as well. We hope to see you again!Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Asad | Front Desk on 24 Oct 2023
Hi,Thank you very much for sharing your feedback with us about your recent stay. We're pleased to know that your stay with us was comfortable and enjoyable as much as we loved hosting you as well. We hope to see you again!Have a nice day.

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, food and drink available. Good breakfast friendly staff
Stayed 1 night in Oct 2023
Response from Asad | Front Desk on 24 Oct 2023
Hi Val,Thank you very much for sharing your feedback with us about your recent stay. We're pleased to know that your stay with us was comfortable and enjoyable as much as we loved hosting you as well. We hope to see you again!Have a nice day.

4/10 Poor

suzanne

Stayed 1 night in Oct 2023
Response from Danielle Cottom | Front Desk Manager on 15 Oct 2023
Dear Suzanne Thank you for taking the time to review your recent experience with us. I am pleased to see you enjoyed you stay & hope we will have the opportunity to welcome you back in the future.Kind Regards

10/10 Excellent

Caroline

Above and beyond!
It was my son’s birthday and the hotel really made it extra special, complete with cake and birthday card on our room. Wonderful evening meal, plus my son ate for free as part of the ‘kids eat freeI’ deal. The best breakfast ever to round off our stay. The chef even cooked a teddy bear shaped pancake for my son. Ideal for catching the train into central London as the station is just over the road. We will be back!
Stayed 1 night in Sep 2023
Response from Asad | Front Desk on 5 Oct 2023
Hi Caroline,Thank you so much for appreciating our efforts to make your stay with us special. We're glad that our team was at par with your expectations and would love to host you again if you plan to visit London/Watford again. Take care and best regards from Team Holiday Inn Watford Junction.

2/10 Terrible

Jason

Stayed 1 night in Sep 2023
Response from Danielle Cottom | Front Desk Manager on 3 Oct 2023
Dear Jason Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - WATFORD JUNCTION.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Danielle Cottom | Front Desk Manager on 24 Sept 2023
Dear Jonathan Thank you for taking the time to rate your recent experience with us!I hope you enjoyed your stay and we have the opportunity to welcome you back in the future.Kind Regards

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, very reasonable rate over the bank holiday and a very comfortable room
Stayed 1 night in Aug 2023
Response from Eric on 19 Sept 2023
Dear Kelly ,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Eric Emanuels Front Desk .

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable, great location
The team were friendly and helpful. The room was clean and comfortable. The food was delicious. Breakfast buffet was well stocked and delicious. Close to train station and Harry Potter Warner Bros tour.
Stayed 2 nights in Sep 2023
Response from Eric on 19 Sept 2023
Dear Deborah ,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Eric Emanuels Front Desk .

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas was very pleasant to be greeted by. Such a nice guy.
Stayed 1 night in Sep 2023
Response from Danielle Cottom | Front Desk Manager on 10 Sept 2023
Dear PaulaThank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and your 5 out of 5 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

6/10 Okay

Murali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is central to shopping and station. Neat clean hotel.
Stayed 1 night in Aug 2023
Response from Danielle Cottom | Front Desk Manager on 10 Sept 2023
Dear MuraliThank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards

10/10 Excellent

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Holiday Inn Watford very convenient to get the Harry Potter Bus to Harry Potter World. All staff at the Holiday Inn were pleasant and very professional. We enjoyed our evening meal and breakfast.
Stayed 1 night in Aug 2023
Response from Danielle Cottom | Front Desk Manager on 23 Aug 2023
Dear DianeThank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION, and your 5 out of 5 rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind Regards

8/10 Good

Bronwyn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good
The hotel was good the service excellent the only things id change were the room the carpet was worn in places and ripped and the scrambled eggs at breakfast were inedible. Other than that a good value stay would return
Stayed 1 night in Aug 2023
Response from Danielle Cottom | Front Desk Manager on 23 Aug 2023
Dear Bronwyn Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WATFORD JUNCTION.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, great hotel
Very nice hotel. Modern, clean and great service. Beds comfortable and soft fluffy pillows. Breakfast was a highlight too. Nice welcoming space and hotel is ideally located
Stayed 1 night in Aug 2023
Response from Danielle Cottom | Front Desk Manager on 21 Aug 2023
Dear Craig Thank you for taking the time to review your recent experience with us, and for your 10 out of 10 rating!I hope we will have the opportunity to welcome you back in the future. Kind Regards