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Reviews of Smartflats Design - Bella Vita

3.5 out of 5
Smartflats Design - Bella Vita
Place de la Ferme-école 6-8, Waterloo, Walloon Brabant

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 9 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

6.8/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little further from Downtown Belgium than I realized but a nice stay. Train is abt a 20 minute walk away.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
the property was very good and had everything we needed for a comfortable stay. We were not sent the code to get in and had great difficulty getting access to the place. we finally went to the tourist desk and they contacted the Smartflats and were given our security code. We do not feel that anyone other than the renter should be given the access code to our flat as it breaches security and safety for the renter. Also on our second last day we were locked out of our flat and had no way to contact them as it was late at night. They could not explain why we were locked out and 3 hours later we got through because we had to awaken another renter who allowed us to use their phone. The service rep had no explanation as to why they changed the access code on us. The other renter had the same problem earlier in the day.
Stayed 7 nights in Jun 2018

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Waterloo
Very clean, nice. Studio smaller than expected. Otherwise very nice
Stayed 10 nights in Nov 2017
Response from Tatiane, Quality Manager on 10 Jan 2018
Hello Martha! Thanks for your review. We're happy to see you had a nice stay with us. Hope to see you back soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Fabulous apartment. Could have been made that little bit better by providing extra pillows and serving dishes to warm food in the microwave,
Stayed 3 nights in Nov 2017
Response from Tatiane on 14 Nov 2017
We had no problems with Julie, she was a very respectful guest. She left the apartment in good conditions. Welcome back anytime!

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good, could have been better
Overall we had a good experience of this hotel. However there are some things that could be improved upon. The cleanliness of the room was great, all the amenities were there for a self catering apartment, comfortable bed. However, upon getting the e-mail confirmation it stated that we would get an e-mail (or contact the hotel) 2 days before check in. I contacted them 2 days and the day before travel to get the room and front door codes. I was told that I was not allowed to have them until check in. So I am standing in this place with no idea of where I am going until I can phone them! (Also costing me money!!) I kept banging my head on the light in the lounge area because I am 6ft (people of 5ft10 would also hit their head)! If you are shorter than 5ft5 you would struggle to touch the floor sitting on the toilet because it is too high!. The pillows are rubbish, it was like having no pillows at all. The extraction above the oven wasn't working in my apartment. They came round to change the key codes on the doors half was through our stay and started at 6.50am and the next day at 9am. Not the sort of times I want to be waking up on my vacation. It boasts a swimming pool- however only open for an hour or so to members of the public but you still need a swipe card to get in, which you can't get. Walls are quite thin could hear the neighbours a lot to the side and above, and since we were on the ground floor there is no privacy!
Stayed 7 nights in Jun 2017
Response from Tatiane on 27 Jun 2017
Dear Thomas, Thank you for your detailed feedback. I am sorry to read that you had this kind of experience with us. I will investigate why our team did not gave you your check-in information when you called. This is clearly not the kind of service we aime to provide. I have duly noted all your remarks reagrding the equipment and will take them into account to improve the quality of this residence. I hope we can welcome you back soon at this residence so you can see the improvment. I remain at your disposal for any enquiries. Kind regards - Tatiane, Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, convenient
Super convenient location where you can walk to downtown Waterloo in under 10 minutes or get on the Brussels Ring in 10 minutes. Nice to have a grocery store right there, and the parking is never a problem. They should send an email in advance with the information on checking in and a map to show exactly where it is in the complex, but that's minor. Will definitely stay again when I have to be in Waterloo or South Brussels.
Stayed 5 nights in Jun 2017
Response from Tatiane on 20 Jun 2017
Hello, Thanks for this review. I'm glad that location, parking and grocery store suited you.We do send emails 2 days prior to arrival with indications about the itinerary and a map. I'll see why you didn't get this email. I hope we can welcome you back soon in Waterloo or Brussels :) ! Kind regards - Alizée Quality Department

10/10 Excellent

Jim, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment
Good, clean, well-equipped apartment which was quiet and had parking available. There is a little supermarket just round the corner. We cooked our own meals so can't really say what the restaurants are like, apart from being expensive like all Belgian restaurants. Apartment is about 10 minute drive from Waterloo Battle site. I would recommend this apartment for couples who have their own car.
Stayed 2 nights in May 2017
Response from Alizée Quality Department. on 14 Jun 2017
Dear Jim, Thank you for your review. I'm glad to see that location and well-equipped flat suited you. We can inform you good restaurants for next time but homemade meals are better you're right ! ;) I hope we can welcome you back, maybe in another residence. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great aparments
These apartments are lovely. It's a development of new houses or apartments on an old farm school in Waterloo, of which smartflats have a few. They are big well cared for and very high quality, solid oak floors, good beds etc. The only issue is that the advertised pool is not in practice usable because it is available 1200-1400 so it isn't much use. Let's hope they get decent pool access sorted (I know they are trying) and then it will be brilliant

8/10 Good

Löwenhielm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket stort o bra boende för upp till 4 personer
Mycket bra !!! Stort och rymligt. Minus dock för väldigt hårda sängar och syntetkuddar.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Belle surface, agréablement aménagé TV et wifi hors service (un message apparaît : "votre facture n'étant pas payée, votre service est réduit....")
Stayed 2 nights in Jan 2019
Response from Smartflats team on 29 Jan 2019
Hi and thank you for this review. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team :)

8/10 Good

Anne-Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Smartflats team on 29 Jan 2019
Hello Anne-Lucie, thank you very much for your review. We hope to see you again in one of our residences. The smartflats team

4/10 Poor

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
un avis pour deux appartements
cet appartement est difficile à trouver car il y a énormément de gens qui habitent à cet endroit c'est très calme, nous avions un rez de jardin le studio est en très bon état, propre et bien agencé malheureusement à la première utilisation de la bouilloire, les plombs ont sauté et impossible de les remettre la personne de Smartflats contacté a fait ce qu'elle a pu mais impossible de trouver un électricien samedi soir, donc ça c'est pas bien et heureusement que le charmant voisin nous a chauffé le lait du petit pas d'électricité = pas d'eau chaude, pas de lumière, pas d'eau aux toilettes, pas de repas... pas plus de succès le dimanche, alors elle nous a trouvé un autre appartement, en surclassement donc une bonne note pour la dame de l'assistance qui a fait ce qu'elle a pu, mais une mauvaise pour le technique qui est incapable de régler un problème récurent d'après les voisins qui à mon humble avis vient des multiples rallonges ajoutées dans le studio on attend de voir si le commercial va nous faire une remise pour le désagrément subi c'est du B&B dans de multiples appartement et dès qu'il y a un problème il semble que personne ne peut le régler rapidement

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Het vinden van de appartementen is zeer lastig en daarbij is er niet voldoende informatie verstrekt. Bij aankomst heb ik een uur aan de telefoon gezeten zodat een persoon die heel gebrekkig engels spreekt mij de weg te wijzen. In waterloo zal het toch beter moeten aangegeven worden welke gebouwen smartflats zijn met bebording of iets dergelijks. Verstrekte code was een verkeerde code ik kon het gebouw dus niet betreden dus na het achterhalen van de correcte code verzocht om de code naar mij te mailen blijkbaar is dat ook vergeten. Het prioriteren van de behoeften was dan ook heel slecht gedaan door de persoon aan de telefoon, ik sta op straat in de midden van de nacht, maar hij verbreekt zo maar de verbinding omdat er een ander telefoontje binnenkomt dit is dan ook een paar keer gebeurt.
Stayed 5 nights in Sep 2017

10/10 Excellent

Montse, Terrassa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para visitar el país en famila
Ubicación ideal para viajar en coche, se aparcarca en el recinto sin problemas, el apartamento muy confortable y espacioso. Tiene lo todo lo necesario. La ubicación en Waterloo es muy tranquila e ideal para visitar el país. Solo comentarios para mejorar, quizás en el patio faltaría una mesa y sillas de jardín y en el baño pequeño un espejo y para poder tender ropa. Tanbién notamos que el extractor de cocina no expulsaba el humo al exterior.
Stayed 5 nights in Aug 2017

2/10 Terrible

Michael

Disliked: Room comfort
Mauvaise ventilation
Météo chaude et appartement très mal ventilé. J'avais réservé 8 nuits mais obligé de quitter après 2 nuits car trop chaud
Stayed 8 nights in Jun 2017
Response from Tatiane on 11 Jul 2017
Cher Michael, Merci pour votre commentaire. Effectivement nos appartements n'ont pas de système de climatisation. Ce n'est pas un standard en Belgique car nous avons rarement des fortes chaleurs. Je suis désolé que cela est impacté votre séjour à ce point. J'espère pouvoir vous accueillir à nouveau afin de vous offrir une meilleure expérience. Cordialement. - Alizée Service Qualité.