Waterloo Visitor & Heritage Information Centre

Breakfast was very good, but it started at 7 am, which seems a little late compared to other hotels. The room cleanliness could be better. The floors were dirty and dusty in both of our rooms. The pillows were flat and small with no support. The blankets also were low quality. With this price range hotel, we were expecting better quality. The staff were all very nice, helpful, and friendly.

Fantastic hotel and likely the best available in Toronto today. You get what you pay for, and this place is top notch in every way.

My stay at 1 Hotel Toronto was genuinely wonderful from start to finish. The Flora Lounge is a highlight — the lush greenery creates a calming, nature-inspired atmosphere unlike any hotel bar I’ve visited. What truly sets this property apart is the staff. Yaz was warm, engaging, and spot-on with every menu recommendation. The woman managing the pool on Sunday afternoon (I’m sorry I didn’t catch her name!) was equally delightful. At Harriet’s, Alejandra (Ale) brought such genuine kindness and attentiveness to every interaction. When my travel plans changed unexpectedly, Jonah, Ify, and Shamar handled everything with patience and efficiency. I couldn’t have felt more looked after. I left feeling like family rather than a guest, and I’m already planning my return with my mom and sister. À bientôt! 🌿