Water Square

Very impressive and well kept property in a quiet gated community. We did not have a car, so organizing transportation was challenging, but the grocery store is only a 20 minute walk away (for those who enjoy walking). I did not rate it 5 stars because it was difficult to communicate with the property managers in advance. They finally contacted me the day before check in, and it was not obvious that I needed to pay a balance and deposit in cash US dollars upon arrival (most places accept credit card). We worked it out, but it did add a layer of unnecessary stress - they could have simply sent a message with the balance and instructions after booking so that travellers could be better prepared.

Servers was good properly was clean. Weather was great

Most of the staff were very polite especially the pool bar, the bar by the beach and the sports bar. Restaurants were often closed. They seem to run out of types of alcohol everyday at every bar. Plus there was not much good alcohol to choose from. The lazy did not work. There was no flow due to it being broke all week! The lazy river was one of the reasons we wanted to go. The beach on Ocean Eden Bay is all coral when walking into the ocean. It was extremely dangerous because it was uneven, slick and holes in the coral you could step into. The pool was missing tiles everywhere. The bar pool had a massive amount of glue on it to hold on the front edge of the bar. It looked incredibly tacky and even could cut you. Someone said they got scratched from it down their side. About the 3rd day that whole edge fell off and hit someone in the foot. The people had to pick it all up and none of the staff said anything. The jerk shack would run out of food in the middle of lunch and then there would be an hour wait. A manager talked to some of us when we were leaving because we said it was 3 out of 5 stars. But nothing was offered to compensate us. We paid big money for this trip and it was not up to par. They should have offered a future stay to make up for it. I don’t leave a lot of reviews especially bad ones. But management needs to do better because this resort has potential to be great.