2 bars/lounges

Reviews of Washington Hilton

4 out of 5
Washington Hilton
1919 Connecticut Ave Nw, Washington, DC

Reviews

8.0

Very good

Rating 10 - Excellent. 524 out of 1252 reviews" "
Rating 8 - Good. 373 out of 1252 reviews" "
Rating 6 - Okay. 175 out of 1252 reviews" "
Rating 4 - Poor. 95 out of 1252 reviews" "
Rating 2 - Terrible. 85 out of 1252 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth

Stayed 2 nights in Mar 2024

10/10 Excellent

Pixie

Liked: Cleanliness, property conditions & facilities
lovely!!!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Pixie,We're delighted to hear you found your experience with us lovely! Thank you for sharing your positive feedback. We look forward to welcoming you back to Washington Hilton for another enjoyable stay!Sincerely,Washington Hilton Management Team

6/10 Okay

Jeffrey, Cedar Rapids

Travelled with family
Liked: Property conditions & facilities
Close to DuPont Circle
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Jeffrey,Thanks for choosing our hotel. It's lovely that you appreciated our convenient location in the heart of Dupont Circle. While we hope you had a comfortable stay, please feel free to share your feedback if there is anything we could have done to make your stay an exceptional one. Safe travels, and please come back next time you visit Washington, D.C.Sincerely,Washington Hilton Management Team

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time in this hotel and very comfortable, very good service.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Margarita,Thank you for leaving a review about your recent visit. With so many hotels to choose from, we feel honored that you stayed with us again for your second visit. Safe travels, and we look forward to seeing you again soon!Sincerely,Washington Hilton Management Team

2/10 Terrible

Kate

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel, which we anticipated would be a haven of relaxation and service, fell dramatically short of expectations. The lack of warmth and assistance from the staff was disheartening, transforming what should have been simple requests into uphill battles. Our dining experiences within the hotel were particularly dispiriting. Both breakfast and dinner were confusing, lacking in any customer service whatsoever, the staff was visibly frustrated just having to talk to us. The food was tasteless and menus were limited. There was no service to the room available No considerate support in assisting us in finding locations around the hotel and walking distance. Every call to the customer service desk was met with frustration and bare minimum support for just answering the phone The absence of basic amenities, such as accessible phone charging outlets, added an unnecessary layer of inconvenience to our stay. I totally get that This is not mentioned, however I feel as though as highway robbery to not assist your guests in getting options for phone chargers other than spending $55 on a charger in shop. Perhaps most frustrating was the technical issue with our $50 daily hotel credit, which consistently failed to work. An entire prescription also disappeared from our room.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Kate, We're sorry to hear that your experience at our hotel didn't meet your expectations. We understand your frustrations with the lack of warmth from our staff and the disheartening dining experiences. Your feedback is important to us, and we'd like the opportunity to address these concerns further. Please feel free to reach out to us at any time, as we are always available to assist you. Thank you, and we look forward to hearing from you soon.Sincerely,Washington Hilton Management Team

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Crystal

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff & security were extremely unpleasant. I will never stay at this property and won’t suggest that anyone does.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Crystal,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the service you received. Our goal is to create a welcoming environment for all our guests, and we'll look into your comments further. Feel free to reach out to us offline; we are always available to assist you. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.Sincerely,Washington Hilton Management Team

10/10 Excellent

Daniele, Riverside

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Claude

Liked: Cleanliness
Stayed 5 nights in Jan 2024

8/10 Good

Kambiz

Liked: Cleanliness, property conditions & facilities
An icon that needs upgrading
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Kambiz,Thank you for sharing your thoughts on our iconic Washington Hilton. We're committed to continuous improvement and appreciate your insights. It was a pleasure having you as our guest, and we eagerly await the opportunity to welcome you back for a fantastic stay.Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Feb 2024
Dear Tam,We're glad to hear you enjoyed your visit! It was a pleasure to have you stay with us, and we look forward to welcoming you back to Washington Hilton for another five-star experience.Sincerely,Kenneth Jarka,General Manager

2/10 Terrible

Savo, Milwaukee

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024

2/10 Terrible

Guillermo

Travelled with partner
Liked: Property conditions & facilities
There was a noisy construction sight across the way from our room
Stayed 3 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Guillermo,Thank you for sharing your feedback. We apologize for the inconvenience caused by the external noise near your room. We understand how important a quiet environment is for our guests' comfort and rest. We'll look into minimizing these noises and hope to offer you a more peaceful experience on your next visit.Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Yosmar

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Dominic

The food at the Washington Hilton is very overpriced for very small portions, and does not taste very good.
Stayed 3 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Dominic,Thank you for sharing your thoughts with us. We are disheartened that we were unable to meet your expectations. Our guests usually enjoy the meals that we offer, so we are disappointed that you thought otherwise. We are committed to improving and will be sure to use your feedback to improve our dining experience. Please visit us again so we can exceed your expectations. Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Dominic

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk check-in and check-out was great experience. Lee Tupper was great help and knows how to take care of customers!
Stayed 5 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear George,Thank you for your wonderful review of your stay at Washington Hilton! It was fantastic to hear you had such lovely service from our team, especially the front desk staff! We will be passing along your compliments to Lee and the rest of the team as well. We are looking forward to your next trip to D.C. and your next stay with us!Sincerely,Ismail Essaghir,Director of Rooms

10/10 Excellent

Shianela

Liked: Cleanliness, room comfort
Nice
Was only there for 1 night, but it was nice.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Shianela,Thank you for your glowing review. It is fantastic to hear you enjoyed your short stay. We look forward to welcoming you back to Washington Hilton for a longer visit in the future so we can impress you even further with all we have to offer.Sincerely,Ismail Essaghir,Director of Rooms

8/10 Good

Toshiyuki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is HUGE, and even though we were told that our room was near the elevator, we had to walk about a quarter mile after the elevator dropped us at our floor. The room itself was simple, clean and spacious, but it smelled heavily of smoke. We didn't complain because we were only there for one night, but I definitely would have said something had it been a multi-night stay.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Brenda,Thank you for taking the time to share your thoughts with our team. We are glad that our accommodations were clean and spacious for a comfortable stay. However, we are disheartened that we could not meet all of your expectations. We hope that you were able to discuss your concerns with our front desk. Your review will be used as feedback for our team. Please consider another stay with us so we can show you a much better experience. Sincerely,Ismail Essaghir,Director of Rooms

2/10 Terrible

Akomba

Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

BABATUNDE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hvac did not cool well
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Thank you for your feedback. We're glad to hear that your overall experience was good. However, we're concerned about learning about the issue with room temperature. Rest assured, we will address this matter to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to have the chance to provide an even better experience on your next visit to Washington Hilton.Sincerely,Ismail Essaghir,Director of Rooms

4/10 Poor

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I took a while to check in. There could have been a few more employees to assist in checking in guests
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear James, Thank you for your feedback. We're constantly aiming to streamline our check-in process, and your insight is valuable in this regard. Despite the delay, we hope your overall experience was enjoyable. We look forward to the opportunity to serve you better in the future.Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Keiichi

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and lobby.
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Keiichi,It was such a pleasure having you as our guest! Thank you so much for your kind words about our lovely facility and excellent accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Ismail Essaghir,Director of Rooms

10/10 Excellent

Ishwaryameena

Business traveller
Liked: Cleanliness, property conditions & facilities
Very friendly and the consire recommended tour and it was the best.
Stayed 2 nights in Oct 2023
Response from General Manager on 28 Nov 2023
Dear Ishwaryameena, Thank you so much for choosing to stay with us at Washington Hilton. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We're glad you had a wonderful experience. It was an absolute pleasure to host you, and we hope to welcome you back in the future.Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, staff was always kind and smiling.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lourdes

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, amenities
Horrible place to stay , loud people in the middle of the night . If you are looking to rest and sleep in some point .dont you dare stay here plus it’s extremely expensive with hidden fee ,you have to pay for everything right here , and parking is imposible real tight and real stressful. There is a bunch of people who work in the hotel but they all seemed to be going around doing nothing. I have to call security 3 times to get some body to stop the party going on next room . Overall a bad hotel .
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Samuel, We regret to hear about your recent experience and the disruptions you encountered during your stay. We appreciate your feedback and will address these issues to improve our guests' experiences in the future. If you would like to discuss your stay further, please feel free to reach out to us offline. We hope for a chance to provide you with a more enjoyable visit in the future.Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Muhammad

Liked: Cleanliness, property conditions & facilities
Good place.
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Muhammad,Thank you for leaving your review. We are happy to see that you enjoyed your visit. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Kenneth Jarka,General Manager

6/10 Okay

Lloyd

Disliked: Amenities
A bit run down. Crowded on the weekend
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Lloyd,Thank you for offering feedback about your recent experience at our hotel. Your comments are appreciated as we continuously work to improve our facility. Given another opportunity, we hope we can host you for the stay you expected. Sincerely,Ismail Essaghir,Director of Rooms

2/10 Terrible

Cameron

Travelled with family
Check in was a nightmare Darrek was horrible with a really bad attitude
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Cameron,Top-notch service is our goal, so it's unfortunate to learn this wasn't your experience at check-in. Rest assured, we will speak with the team member in question so improvements to service can be made. Thank you for bringing this to our attention, and we hope you will join us again.Sincerely,Kenneth Jarka,General Manager

6/10 Okay

Thomas

Stayed 2 nights in Oct 2023

6/10 Okay

Tiffany

Business traveller
There was a large bug in the room, wasn't clean and low lighting.
Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Tiffany,Thank you so much for your comments. We're sorry to hear about any disappointment in our accommodations during your visit. Our team will be sure to look into your comments further and make changes where necessary. Please consider coming back to join us again soon; we know that we can impress you.Sincerely,Ismail Essaghir,Director of Rooms

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very polite service and top notch cleanliness.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Mary Ellen,Polite service and top-notch cleanliness are two of the many goals we aim to achieve at Washington Hilton, so it's wonderful to hear we were successful during your stay. Thank you for letting us know, and come back anytime!Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the bar and the restaurant in the hotel. The rooms were nice and the staff were extremely helpful! I would definitely recommend it to a friend!
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Heather,Many thanks for your kind recommendation of Washington Hilton! We're delighted that you enjoyed our friendly assistance, great amenities, and contemporary accommodations. Your positive review is much appreciated and we hope you'll return!Sincerely,Ismail Essaghir,Director of Rooms

4/10 Poor

Mia

Stayed 2 nights in Oct 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice, just wish the parking was easier.
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear James,It was such a pleasure having you as our guest! We're happy to note that you had an enjoyable experience. Your feedback regarding parking will be shared with our internal team for further consideration. Thank you for your review, and we hope you return soon!Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

Inna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cherryl

Travelled with family
Liked: Cleanliness, room comfort
Lovely, spotless hotel with helpful friendly staff. Walking distance to loads of great shops, restaurants and some historical sites. Id skip the pricey and limited menu at the hotel itself, for the amazing variety of international restaurants close by
Stayed 4 nights in Aug 2023
Response from General Manager on 13 Oct 2023
Dear Cherryl,We're so happy to hear you had a great time with us at Washington Hilton. Our friendly staff and prime location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.Sincerely,Ismail Essaghir,Director of Rooms

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Charmian

Stayed 1 night in Oct 2023

2/10 Terrible

Jesse

Stayed 1 night in Sep 2023

10/10 Excellent

Angela Elisabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
location
Response from General Manager on 21 Sept 2023
Dear Angela,Our ideal location is a guest favorite at Washington Hilton, so it's great to hear it was for you, too. Many thanks for the positive review, and hurry back!Sincerely,Kenneth Jarka,General Manager

4/10 Poor

Elliott

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The moment I got out my car in their parking lot I got attacked by a family of rats. I will never stay here again. When I went to inform front desk and asked should I be concerned they sayid I should be good they haven’t got any complaints since last month
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Elliott,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we will address this issue to ensure the safety and comfort of our guests. We appreciate you bringing this to our attention. Sincerely,Kenneth Jarka,General Manager

10/10 Excellent

ZABEEULLAH, NEW YORK

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Melanie

Liked: Cleanliness
A little outdated. WiFi is hard to register for, long line up for check in (only 1 person), cost to leave my luggage. Service was good but they need to modernize
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Dear Melanie,Thank you for taking the time to share your feedback. We appreciate your comments about the service and the need for modernization. We are continuously working to improve our facilities and services to provide a better experience for our guests. Your input is valuable to us, and we will take your suggestions into consideration as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Sincerely,Kenneth Jarka,General Manager